After registering with email and password, you must verify your email address before you can access your portal. This page helps you resolve common verification issues.
How Verification Works
- After registration, you are taken to the Verify Your Email page
- Kompdesk sends a verification link to your email
- Click the link in the email. The page auto-detects when you have verified
- You are redirected to your portal
The page checks your verification status every few seconds automatically. You can also click "I've Verified - Check Now" to check manually.
Common Issues and Solutions
Email Not Received
- Check your spam/junk folder: verification emails often land there
- Wait a few minutes: email delivery can be delayed, especially with corporate providers
- Click "Resend Verification Email": there is a progressive cooldown between resends (60 seconds, then 2 minutes, then 5 minutes)
- Corporate email (Microsoft Outlook, Google Workspace, IBM) may have stricter filters. Check with your IT department if emails are being blocked
Verification Link Expired
Verification links expire after a set time. If yours has expired:
- Return to the Verify Your Email page
- Click "Resend Verification Email" to get a fresh link
- Use the new link immediately
Wrong Email Address
If you registered with the wrong email:
- On the verification page, click "Change email address"
- Enter your password to confirm your identity
- Warning: This deletes your current account and any associated data (organisation, subscription) so you can start fresh
- Re-register with the correct email address
Tips
- Google Sign-In accounts are automatically verified. No email step needed
- If you close the verification page, you can log in again and you will be redirected back to it
- The resend cooldown resets if you refresh the page, but do not spam resend requests. It may trigger rate limiting