Both studio invite codes and judge registration codes can fail for several reasons. Here is how to diagnose and fix the issue.
Studio Invite Codes
Studio invite codes are used by dancers to link to their studio during registration.
| Error | Cause | Solution |
|---|---|---|
| "Invalid studio code" | Code is misspelled or does not exist | Double-check the code with your studio owner. Codes are case-sensitive |
| "Failed to validate code" | Network or server error | Wait a moment and try again |
Where to get your studio code:
- Ask your studio owner or teacher
- Studio owners can find their code in the Studio Portal → Code page
Judge Registration Codes
Judge registration codes are provided by event organisers to control who can register as a judge.
| Error | Cause | Solution |
|---|---|---|
| "Invalid judge registration code" | Code does not match any active code for this event | Check with the event organiser for the correct code |
| "This registration code is no longer valid" | Code has been deactivated by the organiser | Request a new code from the organiser |
| "This registration code has reached its usage limit" | The code has been used the maximum number of times allowed | Ask the organiser for a new code or to increase the limit |
General Tips
- Codes are case-sensitive. Enter them exactly as provided
- Copy and paste the code if possible to avoid typos
- If a code expires or reaches its limit, the event organiser can issue a new one
- Contact the event organiser if you continue to have issues