# ConquerComp

> ConquerComp is a dance competition management platform. It allows event organizers to create and run competitions, studios to register dancers and submit entries, judges to score performances, guardians to manage their children's profiles, and spectators to purchase tickets.

## Help Documentation

### Getting Started (Everyone)
Learn the basics of using ConquerComp

- **Creating Your Account**: Learn how to create your ConquerComp account and get started.
- **Navigating the Platform**: Find your way around ConquerComp with ease.
- **Managing Your Profile**: Keep your profile information up to date.
- **How Ties and Rankings Work**: Understand how tied scores affect placements, with and without podium thresholds.
- **Forgot or Reset Your Password**: Recover your account if you have forgotten your password.
- **Email Verification Troubleshooting**: Fix common issues with email verification after registering.
- **Managing Multiple Roles**: How to add additional roles to your account and switch between portals.
- **The Portal Selector**: How the Portal Selector works when you have multiple roles.
- **Managing Your Personal Data**: How to view, export, and manage your personal data on ConquerComp.
- **How Is My Dancer's Age Calculated?**: How ConquerComp calculates dancer ages for competition categories, including group entries.
- **What Is a "Section" in a Competition?**: Understand what sections are and why certain category combinations may not be available.
- **How Do I Contact the Event Organizer?**: How to send a message to the event organizer from within ConquerComp.
- **Google Sign-In Not Working**: Troubleshoot issues with Google Sign-In on different devices and browsers.

### Registration Guide (Everyone)
Understand how registration works

- **Understanding Registration Types**: Understand the difference between platform registration and event registration.
- **Studio Registration Process**: Complete guide for studios registering for competitions.
- **All Routes to Dancer Registration**: Every way a dancer can become registered for a competition event.
- **Can a Dancer Compete Under Multiple Studios at One Event?**: A dancer can only be registered under one studio per event.
- **Should I Add a New Dancer or Claim an Existing One?**: Understand when to add a new dancer profile vs claiming an existing one.
- **How Do I Add Another Dancer?**: Two ways to manage multiple dancers — Guardian account or separate accounts.
- **Registering for a Specific Event**: How to use the event registration page to sign up as a studio, dancer, judge, or guardian.
- **Claiming an Existing Dancer Profile**: How dancers and guardians can claim and link to an existing dancer profile.
- **Guardian Consent for Minors**: How guardians provide consent for minors to participate in competitions.
- **When Do Entries Close?**: How entry deadlines work and what happens after entries close.
- **I'm Already Registered — Why Can't I Register Again?**: Why you see "already registered" errors and what to do about them.
- **Event Registration Is Closed or Cancelled**: What to do when an event is no longer accepting registrations.
- **Registration Code Not Working**: Troubleshoot issues with studio invite codes and judge registration codes.

### Event Organizer Guide (Event Organizer)
Create and manage competitions

- **Creating a Competition — Overview**: How to access the Competition Wizard and create your first event.
- **Wizard Step 1 — Basic Information**: Set your event name, dates, currency, and visibility in the first wizard step.
- **Wizard Step 2 — Venue Details**: Add venue name, address, and capacity for your event.
- **Wizard Step 3 — Ticketing**: Configure ticket types, pricing, and capacity for each day of your event.
- **Wizard Step 4 — Age Groups**: Define the age divisions for your competition categories.
- **Wizard Step 5 — Dance Styles**: Select the dance styles featured at your competition.
- **Wizard Step 6 — Skill Levels**: Define the skill levels for your competition categories.
- **Wizard Step 7 — Performance Types**: Configure the performance categories — solos, duos, trios, groups, and battles.
- **Wizard Step 8 — Category Durations**: Set maximum performance time limits for each performance type.
- **Wizard Step 9 — Section Configuration**: Create competition sections from combinations of age groups, styles, levels, and performance types.
- **Wizard Step 10 — Registration Fees**: Configure registration fees, entry fees per performance type, and custom fees.
- **Wizard Step 11 — Scoring & Results**: Configure podium thresholds, result visibility, and when hidden results are revealed.
- **Wizard Step 12 — Custom Awards**: Set up gala evening nominations and custom awards for your event.
- **Wizard Step 13 — Terms & Conditions**: Add legal terms, privacy policies, competition rules, and recording policies.
- **Wizard Step 14 — Additional Information**: Provide practical information about food, accommodation, and contacts.
- **Wizard Step 15 — Review & Create Event**: Review all your settings and create the event.
- **Managing Your Event After Creation**: How to edit, refine, and manage your event from the Event Dashboard after the wizard.
- **Managing Entries**: How to view, add, edit, and manage competition entries.
- **Building the Schedule**: Create and manage your competition schedule.
- **Viewing and Managing Results**: View competition results and control when they are visible to participants.
- **Managing Judges**: Add judges via invitation or registration codes, assign them to sections, and handle availability issues on event day.
- **Score Cards & Scoring Setup**: Configure score cards, criteria, and how judging works at your competition.
- **The Event Dashboard**: A tour of the Event Dashboard — your command centre for managing every aspect of a live event.
- **Event Branding — Logo & Colours**: Upload a logo and choose a colour scheme to personalise your event pages.
- **Event Settings & Publishing**: Control your event status, visibility, results publishing, dancer check-in, and danger zone actions.
- **Managing Studios (Organizer)**: Add, view, and remove studios registered for your event.
- **Managing Dancers (Organizer)**: View and manage dancers registered for your event as an organizer.
- **Event Certificates**: View and download placement certificates for your event.
- **Awards & Winners Management**: View gala nominations, custom awards, and top-scoring entries.
- **Organizer Dashboard Overview**: Your home page for managing all your competitions.
- **Billing & Tokens**: View your token balance, purchase history, and transaction records.
- **Event Tokens & Pricing**: How event tokens work, what each tier includes, and how to purchase tokens via PayFast.
- **Organizer Settings**: Manage your organisation profile and account.
- **Live Schedule Tracking**: Monitor and control your competition schedule in real time.
- **What Happens When I Remove a Performance Type?**: Removing a performance type permanently deletes all associated entries, scores, sections, and related data.
- **Shareable Links & Schedule Codes**: Generate and share public links for your event registration, schedule, tickets, and MC view.
- **MC View — Master of Ceremonies Display**: A detailed schedule view designed for the master of ceremonies with dancer names, entries, and judges.
- **Dancer Check-In**: Check in dancers as they arrive at your competition venue.
- **Door Check-In & Ticket Scanning**: Validate spectator tickets at the door using manual search or QR code scanning.
- **Ticket Management Dashboard**: Manage ticket sales, orders, allocations, and capacity for your event.
- **Becoming an Event Organizer**: How to sign up as an event organizer and create your organisation.
- **Tracking Studio Payments**: Record and track studio fee payments for your event.
- **Gala Nominations & Conqueror Awards Display**: View and share the public gala nominations and conqueror awards for your event.

### Studio Owner Guide (Studio Owner, Teacher)
Manage your studio and entries

- **Registering Your Studio**: Set up your studio profile on ConquerComp.
- **Adding Dancers to Your Roster**: Build and manage your studio dancer roster.
- **Submitting Entries**: How to submit competition entries for your dancers.
- **Entry Field Reference**: Complete reference guide for all entry form fields.
- **Tracking Fees and Payments**: Monitor your studio fees and payment status.
- **Studio Dashboard Overview**: Your studio event dashboard at a glance.
- **Managing Your Dancers**: Your single view for all studio dancers — registered and unregistered — with full management controls.
- **Managing Your Entries**: Submit and manage your competition entries.
- **Viewing Your Schedule**: See when your dancers perform.
- **Viewing Your Results**: Access scores, placements, awards, and certificates for your entries.
- **Tracking Your Fees**: View your fee breakdown, balance, and payment history.
- **Your Studio Code**: View and share your studio code so dancers can link to your studio.
- **Competition Information**: View event details, rules, venue information, and travel tips.
- **Studio Settings**: Edit your studio profile, contact details, and location.
- **Studio Controls & Actions**: Detailed explanation of every studio action and its consequences.
- **Check-In Status**: View the check-in status of your dancers at the competition venue.
- **How to Pay Your Studio Fees**: Understand how studio fee payments work and what methods are available.
- **Understanding Entry Statuses**: What each entry status means and when entries move between statuses.
- **Can I Edit or Delete an Entry After Submitting?**: When you can and cannot edit or delete competition entries.
- **Why Am I Getting a Duplicate Entry Error?**: What duplicate entry errors mean and how to resolve them.
- **Performance Duration Limits**: How performance time limits work and what to do if your routine is too long.
- **How Are Entry Fees Calculated?**: How ConquerComp calculates entry fees for solos, duos, trios, and groups.
- **Requesting Special Stage Requirements**: How to communicate special staging needs for your entries.
- **My Entry Is in the Wrong Section**: What to do if an entry has been placed in the wrong competition section.
- **Can I Register Multiple Studios for One Event?**: How studio registration limits work when you manage more than one studio.

### Dancer Guide (Dancer)
Compete with your studio and view results

- **Joining an Event**: How dancers register for and join competitions.
- **Viewing Your Schedule**: Find out when and where you perform.
- **Accessing Your Results**: View your scores, placements, and judge feedback.
- **Dancer Dashboard Overview**: Your personal dancer dashboard.
- **Your Entries**: View all the routines you are performing.
- **Your Certificates**: Download your competition placement certificates.
- **Your Nominations**: View special award nominations from judges.
- **Your Schedule**: See exactly when you perform.
- **Your Results**: View your scores and placements.
- **Venue & Competition Info**: Event location, rules, and competition details.
- **Your Trophy Case**: View all your competition awards, placements, and certificates across events.
- **Independent Dancer Portal**: How to use the Independent Dancer Portal to compete without a studio affiliation.
- **When Will I Know My Performance Time?**: How and when you will be notified about your performance schedule.
- **Why Can't I See My Scores or Results?**: Why your competition results may not be visible yet.
- **I Have a Schedule Conflict**: What to do if you are scheduled for two entries at the same time.

### Guardian Guide (Guardian)
Manage your children's dance profiles

- **Guardian Portal Overview**: Learn how to manage your childrens dance profiles as a guardian.
- **Adding a Dancer Profile**: How to create a new dancer profile for your child.
- **Claiming an Existing Dancer Profile**: How to claim and link your childs existing dancer profile to your guardian account.
- **Registering Your Child for an Event**: How guardians can browse events and register their children for competitions.
- **Viewing Your Childs Results**: How to access your childs competition results and certificates.
- **How Do I Register My Child for a Competition?**: Step-by-step guide for guardians registering their children for events.
- **Viewing Your Child's Trophy Case**: View competition awards and certificates for each of your managed dancers.
- **Consent Link Expired or Invalid**: What to do when a guardian consent link has expired or is not working.

### Judge Guide (Judge)
Score performances accurately

- **Getting Started as a Judge**: How to register as a judge, accept invitations, use registration codes, and set up your profile.
- **Scoring Performances**: Detailed guide to using the judging interface and scoring entries.
- **Skipping & Deferring Entries**: How to skip a late or absent dancer and come back to score them later within the same section.
- **Battle Voting for Judges**: How to vote in battle-format sections using the elimination voting interface.
- **Placement Voting for Judges**: How to assign placement positions (1st–10th) in placement-format battle sections.
- **Using Offline Mode**: Judge performances even without internet connection.
- **Live Schedule for Judges**: How the live schedule works while you judge, including section transitions, the schedule drawer, and multi-judge sync.
- **What If a Dancer Doesn't Show Up?**: What to do when a dancer does not show up for their performance.
- **What Happens If I Lose Internet While Judging?**: How offline mode protects your scores when you lose internet connectivity.

### Spectator Guide (Everyone)
Attend events and purchase tickets

- **Purchasing Tickets**: How to buy tickets to attend a competition.
- **Finding the Venue**: Get directions and venue details for the event.
- **Following the Live Schedule**: Follow competition progress in real time as a spectator.
- **Viewing Your Purchased Tickets**: How to view your purchased tickets and ticket details after buying.
- **Searching for Dancer Results**: How to search for a dancer's competition results using their ID number.
- **Viewing Studio Results**: How to view all results for a specific studio at a competition.
- **Ticket Purchase Issues**: Troubleshoot common problems when purchasing event tickets.

## Additional Information

- For the full help documentation with step-by-step instructions, see llms-full.txt
- ConquerComp website: https://conquercomp.com