# ConquerComp — Complete Help Documentation > ConquerComp is a dance competition management platform for event organizers, dance studios, judges, dancers, guardians, and spectators. > This document contains comprehensive help articles covering every aspect of the platform. It is intended to be consumed by LLMs and AI assistants to help users troubleshoot issues and understand how ConquerComp works. --- # Getting Started — Everyone Learn the basics of using ConquerComp ## Creating Your Account *Keywords: register, signup, account, create, join, new user, email, password, google, verification* ## Creating Your ConquerComp Account Welcome to ConquerComp! Creating an account is free and gives you access to browse events, manage your profile, and register for competitions. --- ### Registration Types Available On the registration page, choose the card that best describes your role: | Type | Who Is This For? | What Happens Next? | |------|------------------|-------------------| | **Studio Owner** | You own or manage a dance studio | Create studio profile after signup | | **Dancer (Affiliated)** | You dance with a registered studio | Link to your studio using their invite code | | **Independent Dancer** | You compete without a studio | Create your own dancer profile | | **Judge** | You score performances at events | Access judge dashboard and event assignments | | **Guardian** | You manage your child's dance profile | Claim and manage dancer profiles | | **Event Organizer** | You run dance competitions | Coming soon | Each card shows a description and key features to help you choose the right role. --- ### Step 1: Choose Registration Method Every registration form offers two sign-up options: **Option A: Google Sign-In** (Recommended) - Click **"Continue with Google"** at the top of the form - Account is auto-verified (no email confirmation needed) - Your name is pre-filled from your Google account **Option B: Email + Password** - Fill out the registration form manually - Password must be at least 6 characters - Requires email verification after submission --- ### Step 2: Enter Your Details The required fields depend on which role you choose: **Studio Owner / Judge:** - Full Name (required) - Email Address (must be unique) - Password and Confirm Password (min 6 characters) - Terms & Conditions checkbox **Dancer (Affiliated or Independent):** - First Name and Surname (required) - Date of Birth (calendar picker, required) - ID Type (Passport, National ID, Driver's License, Birth Certificate, or Other) - ID Number (minimum 4 characters — only last 4 digits stored for privacy) - Email and Password - Guardian Name, Email, Phone (shown if under 18) - Terms & Conditions checkbox **Already have an account?** If your email is already registered, the system detects this and lets you enter your password to add a new role to your existing account — no need to re-register. --- ### Step 3: Email Verification (Email Registration Only) After submitting with email + password, you'll be redirected to a verification page: 1. Check your email inbox (and spam folder) 2. Click the verification link in the email 3. You'll see "Email verified successfully!" 4. You're redirected to your portal **Didn't receive the email?** - Check your spam/junk folder - Wait a few minutes and try again - Contact support if issues persist --- ### Step 4: Complete Additional Setup **For Studio Owners:** After email verification, you'll create your studio profile: - Studio Name (required) - Contact Name (pre-filled from your account) - Studio Email (required, must be unique per studio) - City and Country (required) - Phone Number (optional) Your unique **Studio Invite Code** is auto-generated — share this with your dancers so they can link their accounts to your studio. **For Dancers with a Studio:** You'll need your studio's invite code: 1. Get the code from your studio owner or teacher 2. Enter it during registration 3. The system validates and links you to the studio 4. You can now view your schedule and results through the dancer portal --- ### Multiple Roles You can hold multiple roles on a single ConquerComp account: - A Studio Owner can also register as a Judge - A Dancer can be affiliated with a studio and also register as a Guardian - Your login and account remain the same across all roles To add a new role, go to the registration page while logged in. The form detects your existing account and shows an **"Add Role"** option instead of a full registration form. --- ### Multiple Studio Affiliations A dancer can belong to more than one studio. This is common when studios specialise in different dance styles: - **Register with multiple studios** — use each studio's invite code to link your account - **Enter the same event under different studios** — each studio can submit entries for you independently - **Separate fees per studio** — registration fees are charged per studio registration - **One check-in** — you only need to check in once at the venue, regardless of how many studios you're registered under - **Combined portal view** — your dancer portal shows entries from all your studios in one place Your guardian portal will also show all studio affiliations for each managed dancer. --- ### Important Notes - **Platform registration is FREE** — no cost to create an account - **Done ONCE** — your account works across all competitions - **Does NOT register you for events** — you must separately register for each competition you want to enter - **Identity verification** — dancer registration collects ID details for matching and guardian access, but only the last 4 digits are stored --- ## Navigating the Platform *Keywords: navigation, menu, dashboard, portal, sidebar, interface* ## Navigating ConquerComp ### Logging In After [logging in](/login), you'll be taken to the **Portal Selector** page if you have multiple roles. This page shows a card for each portal you can access, colour-coded by role: | Portal | Colour | Who Sees It | |--------|--------|-------------| | **Studio Portal** | Blue | Studio owners, teachers | | **Dancer Portal** | Pink | Affiliated and independent dancers | | **Judge Portal** | Amber | Judges | | **Organizer Portal** | Sky blue | Event organisers | | **Guardian Portal** | Purple | Parents/guardians | If you have only one role, you'll go straight to that portal's dashboard. --- ### The User Menu In the top-right corner of every page, click your **name** to open the User Menu. It contains: - **Your name and email** at the top - **ConquerComp Home** — return to the main landing page - **My Dashboards** — quick links to all your role portals (the active one is highlighted with a "Current" badge) - **Event Portal** — appears when you're viewing an event, linking directly to the event's portal pages - **Sign Out** — at the bottom --- ### Event-Specific Navigation When you enter an event portal (e.g., for a competition), you'll see navigation items specific to your role. For example: **Studio Portal at an Event:** Dashboard, Check-In, Competition Info, Dancers, Entries, Fees, Judges, Results, Schedule, Studio Code, Studio Settings **Dancer Portal at an Event:** Dashboard, Entries, Nominations, Teams, Schedule, Results, Venues, Certificates --- ### Mobile Navigation On phones and tablets: - Tap the **hamburger menu** (three lines) to open the sidebar navigation - The User Menu collapses to an avatar icon with a chevron - All layouts are responsive and touch-friendly --- ### Finding Help - Click the **help icon** (floating button, bottom-right on portal pages) to open this Help Center - Use the search bar at the top to find specific topics - Browse categories relevant to your role --- ### Important Pages - [Terms and Conditions](/terms) — Review our platform policies - [Login](/login) — Access your account --- ## Managing Your Profile *Keywords: profile, settings, account, password, email, update, edit* ## Managing Your Profile ### Accessing Your Profile Your profile page is accessible from within your portal. The location depends on your role: - **Studio Owners** — Go to your Studio dashboard and open the **Profile** or **Studio Settings** page - **Dancers** — Open the **Profile** page from your Dancer dashboard - **Judges** — Open **My Details** from your Judge dashboard --- ### Studio Owner Profile Your studio profile page contains: **Studio Code Card** — A prominent card showing your studio's unique invite code. Use the **Copy** button to share it with dancers and teachers so they can link their accounts to your studio. **Studio Information Form:** | Field | Required? | Notes | |-------|-----------|-------| | Studio Name | Yes | Your studio's display name | | Contact Name | No | Primary contact person | | Contact Email | Yes | Used for event communications — a warning appears if missing | | Phone Number | No | Contact phone | | Address, City, Region | No | Studio location | | Country | No | Dropdown selector | | Postal Code | No | | | Website | No | Studio website URL | **Read-only fields:** Studio Email and Studio Owner (name and email) are displayed but cannot be edited here. --- ### Dancer Profile Your dancer profile includes: | Field | Required? | Notes | |-------|-----------|-------| | First Name | Yes | | | Surname | Yes | | | Date of Birth | Yes | Calendar picker | | ID Type | Yes | Passport, National ID, Driver's License, Birth Certificate, or Other | | ID Number | Yes | Only last 4 digits stored for privacy | | Country | No | Dropdown selector | | Region | No | | | Guardian Name | No | Parent/guardian details | | Guardian Email | No | | | Guardian Phone | No | | If your profile is missing identification details (surname, DOB, ID type, or ID number), an orange **"Missing Identification"** alert appears with a button to complete your profile. --- ### Password Reset To change your password, use the **"Forgot password?"** link on the [login page](/login). This sends a password reset email to your registered address. --- ### Deleting Your Account Studio owners can delete their account from the profile page. A confirmation dialog appears before the action is completed. This action is permanent and cannot be undone. --- ## How Ties and Rankings Work *Keywords: ties, ranking, placement, tied, shared, podium, threshold, first place, second place, third place, skip, gold, silver, bronze* ## How Ties and Rankings Work When two or more entries receive the same score, they share the same placement. This guide explains exactly how rankings are determined, with clear examples. --- ### Standard Ranking (No Podium Thresholds) When podium thresholds are **not** enabled, rankings follow standard competition rules: - Entries with the **same score share the same rank** - The next rank is **skipped** to account for the tied positions **Example — Two entries tied for 1st:** | Entry | Score | Rank | |-------|-------|------| | Routine A | 92.5 | **1st** | | Routine B | 92.5 | **1st** | | Routine C | 85.0 | **3rd** | Because two entries share 1st place, **2nd place is skipped** — the next entry goes straight to 3rd. **Example — Two entries tied for 2nd:** | Entry | Score | Rank | |-------|-------|------| | Routine A | 95.0 | **1st** | | Routine B | 88.0 | **2nd** | | Routine C | 88.0 | **2nd** | | Routine D | 80.0 | **4th** | Two entries share 2nd place, so **3rd place is skipped** and the next entry is ranked 4th. **Example — Three entries tied for 1st:** | Entry | Score | Rank | |-------|-------|------| | Routine A | 90.0 | **1st** | | Routine B | 90.0 | **1st** | | Routine C | 90.0 | **1st** | | Routine D | 82.0 | **4th** | Three entries share 1st, so 2nd and 3rd are skipped. --- ### Ranking With Podium Thresholds When podium thresholds are enabled, the organizer sets **minimum scores** required for podium placements. For example: | Placement | Minimum Score Required | |-----------|----------------------| | 1st Place | 90 points | | 2nd Place | 80 points | | 3rd Place | 70 points | **Key rule:** If an entry's score doesn't meet the threshold for a podium position, it is ranked **4th or below** — even if there are fewer than 3 entries above it. **Example — Ties with thresholds met:** | Entry | Score | Meets Threshold? | Rank | |-------|-------|-------------------|------| | Routine A | 95.0 | 1st (needs 90) ✓ | **1st** | | Routine B | 95.0 | Tied with A ✓ | **1st** | | Routine C | 85.0 | 3rd (needs 70) ✓ | **3rd** | Routine C scores 85, which meets the 3rd place threshold (70). It receives 3rd place. Note that 2nd place is skipped because two entries share 1st. **Example — Ties with threshold NOT met:** | Entry | Score | Meets Threshold? | Rank | |-------|-------|-------------------|------| | Routine A | 95.0 | 1st (needs 90) ✓ | **1st** | | Routine B | 95.0 | Tied with A ✓ | **1st** | | Routine C | 60.0 | 3rd (needs 70) ✗ | **4th** | Routine C scores 60, which is **below** the 3rd place threshold of 70. Even though it is the third-highest scoring entry, it does **not** receive 3rd place. Instead it is ranked 4th — the first non-podium position. **Example — No entries meet a threshold:** | Entry | Score | Meets Threshold? | Rank | |-------|-------|-------------------|------| | Routine A | 82.0 | 1st (needs 90) ✗, 2nd (needs 80) ✓ | **2nd** | | Routine B | 75.0 | 3rd (needs 70) ✓ | **3rd** | | Routine C | 65.0 | 3rd (needs 70) ✗ | **4th** | No entry meets the 1st place threshold of 90, so **1st place is left empty**. Routine A qualifies for 2nd (score ≥ 80). Routine B qualifies for 3rd (score ≥ 70). Routine C doesn't meet any threshold and is ranked 4th. --- ### Why Podium Thresholds Exist Podium thresholds ensure that placements are **earned**, not just awarded by default: - A **1st place** truly means an outstanding performance - An entry shouldn't receive a gold medal simply because no one else competed in that section - Organizers can set the bar at a level that reflects their competition's standards --- ### Certificates and Ties - Tied entries receive the **same certificate type** (e.g., both get Gold for shared 1st) - If a threshold prevents a podium placement, **no certificate** is awarded for that position - Empty podium positions (visible to organizers) show the minimum score required --- ### Summary | Scenario | Without Thresholds | With Thresholds | |----------|-------------------|-----------------| | Two tied for 1st, next entry qualifies | 1st, 1st, **3rd** | 1st, 1st, **3rd** (if meets threshold) | | Two tied for 1st, next entry below threshold | 1st, 1st, **3rd** | 1st, 1st, **4th** | | No one meets 1st threshold | N/A | 1st place left **empty** | **Tip:** If you're unsure whether an event uses podium thresholds, check the results page — you'll see a note explaining the minimum scores required if thresholds are active. --- ## Forgot or Reset Your Password *Keywords: forgot, reset, password, locked out, cant login, recovery, email link, new password* ## Forgot or Reset Your Password If you cannot remember your password, ConquerComp lets you reset it via a secure email link. This works for all accounts that were created with email and password (not Google Sign-In accounts). --- ### Step 1: Request a Reset Link 1. Go to the **Login** page 2. Click **"Forgot Password?"** below the password field 3. Enter the **email address** you registered with 4. Click **"Send Reset Link"** You will see a confirmation message: **"Check your email!"** --- ### Step 2: Check Your Email 1. Open your email inbox (check spam/junk folders too) 2. Look for an email from ConquerComp with a password reset link 3. Click the link — it will open a **"Create New Password"** page **Did not receive the email?** - Check your spam or junk folder - Make sure you entered the correct email address - Corporate email providers (Microsoft Outlook, Google Workspace) may delay delivery - Wait a few minutes and try again — there is a cooldown between attempts --- ### Step 3: Create Your New Password 1. Enter your **new password** (minimum 8 characters) 2. Enter it again in the **Confirm Password** field 3. Click **"Reset Password"** You will see a success message and be redirected to the login page automatically. --- ### Common Issues | Problem | Solution | |---------|----------| | "This link has expired" | Reset links expire after a limited time. Go back to the login page and request a new one | | "This link has already been used" | Each reset link can only be used once. Request a new link if you need to reset again | | "Password is too weak" | Use at least 8 characters with a mix of letters and numbers | | Never received the email | Double-check the email address, check spam, and try again after the cooldown | --- ### Google Sign-In Users If you signed up with **Google Sign-In**, you do not have a ConquerComp password. Simply click **"Continue with Google"** on the login page. If you need to reset your Google password, do so through your Google account settings — not through ConquerComp. --- ## Email Verification Troubleshooting *Keywords: verify, email, verification, not received, resend, spam, link expired, change email* ## Email Verification Troubleshooting After registering with email and password, you must verify your email address before you can access your portal. This page helps you resolve common verification issues. --- ### How Verification Works 1. After registration, you are taken to the **Verify Your Email** page 2. ConquerComp sends a verification link to your email 3. Click the link in the email — the page auto-detects when you have verified 4. You are redirected to your portal The page checks your verification status every few seconds automatically. You can also click **"I've Verified — Check Now"** to check manually. --- ### Common Issues and Solutions #### Email Not Received - **Check your spam/junk folder** — verification emails often land there - **Wait a few minutes** — email delivery can be delayed, especially with corporate providers - **Click "Resend Verification Email"** — there is a progressive cooldown between resends (60 seconds, then 2 minutes, then 5 minutes) - **Corporate email** (Microsoft Outlook, Google Workspace, IBM) may have stricter filters — check with your IT department if emails are being blocked #### Verification Link Expired Verification links expire after a set time. If yours has expired: 1. Return to the **Verify Your Email** page 2. Click **"Resend Verification Email"** to get a fresh link 3. Use the new link immediately #### Wrong Email Address If you registered with the wrong email: 1. On the verification page, click **"Change email address"** 2. Enter your password to confirm your identity 3. **Warning:** This deletes your current account and any associated data (organisation, subscription) so you can start fresh 4. Re-register with the correct email address --- ### Tips - Google Sign-In accounts are **automatically verified** — no email step needed - If you close the verification page, you can log in again and you will be redirected back to it - The resend cooldown resets if you refresh the page, but do not spam resend requests — it may trigger rate limiting --- ## Managing Multiple Roles *Keywords: multiple roles, switch portal, add role, portal selector, two roles, studio and judge, change portal* ## Managing Multiple Roles A single ConquerComp account can hold multiple roles — for example, you can be both a Studio Owner and a Judge, or a Dancer and a Guardian. Each role gives you access to a different portal with its own dashboard and features. --- ### Adding a New Role To add a role to your existing account: 1. Go to the **Portal Selector** page (shown after login if you have multiple roles, or navigate to it via the user menu) 2. Scroll to the **"Add Another Role"** section 3. Click the role you want to add (e.g., "Become a Judge", "Become a Studio Owner") 4. Complete the role-specific registration form 5. Your new portal appears in the Portal Selector immediately You can also add a role by visiting the registration page while logged in. The system detects your existing account and offers an **"Add Role"** option instead of full registration. --- ### Switching Between Portals If you have more than one role, you will see the **Portal Selector** after logging in. It shows: - **Your Portals** — cards for each role you hold, with icons and descriptions - **Add Another Role** — available roles you can register for Click any portal card to enter that role's dashboard. To switch portals later: 1. Click your **profile icon** or **user menu** in the top-right corner 2. Select **"Switch Portal"** or **"My Portals"** 3. Choose the portal you want --- ### Available Role Combinations | Role | Can Combine With | |------|-----------------| | Studio Owner | Judge, Guardian | | Teacher | Judge, Guardian | | Dancer | Guardian | | Independent Dancer | Guardian | | Judge | Studio Owner, Teacher, Guardian | | Guardian | Any role | | Event Organizer | Any role | --- ### Important Notes - Your **login credentials stay the same** across all roles — one email, one password - Each role has its **own dashboard** with role-specific features - Event-specific data (entries, scores, schedule) is tied to the role you used to register for that event - You cannot hold the same role twice (e.g., two Studio Owner roles) --- ## The Portal Selector *Keywords: portal, selector, choose portal, which dashboard, switch, multiple dashboards* ## The Portal Selector The Portal Selector is the first page you see after logging in if you have more than one role on ConquerComp. It lets you choose which portal to enter. --- ### What You Will See **Your Portals:** A grid of cards showing each role you hold. Each card displays: - A coloured icon representing the role - The portal name (e.g., "Studio Portal", "Judge Portal") - A brief description of what you can do in that portal - Role-specific details (e.g., your studio name, organisation name) **Add Another Role:** Below your existing portals, dashed cards show roles you can register for. Click any card to begin that registration flow. --- ### Navigating to a Portal Click any portal card to enter that role's dashboard. From within a portal, you can switch to another portal via the **user menu** in the top-right corner. --- ### Single-Role Users If you only have one role, you skip the Portal Selector entirely and go straight to your portal's dashboard after logging in. --- ### Available Portals | Portal | Colour | For | |--------|--------|-----| | Studio Portal | Blue | Studio owners managing dancers and entries | | Teacher Portal | Light Blue | Teachers assisting studio management | | Dancer Portal | Pink | Dancers viewing schedules and results | | Independent Dancer | Cyan | Unaffiliated dancers managing their own entries | | Organizer Portal | Sky Blue | Event organizers managing competitions | | Judge Portal | Amber | Judges scoring performances | | Guardian Portal | Green | Parents managing children's profiles | --- ## Managing Your Personal Data *Keywords: data, GDPR, privacy, export, delete data, personal information, data management* ## Managing Your Personal Data ConquerComp provides a Data Management page where you can view and manage the personal data stored in your account. --- ### Accessing Data Management Navigate to **Data Management** from your profile settings or user menu. --- ### What You Can Do **View Your Data:** See a summary of all personal information stored in your account, including: - Account details (name, email) - Role assignments - Associated organisations or studios - Registration history **Export Your Data:** Request a copy of all your personal data in a portable format. This is useful if you want a record of your information or need it for data portability purposes. **Data Privacy:** ConquerComp stores only the minimum personal data needed to operate the platform: - Dancer ID numbers are stored as the **last 4 digits only** for matching and guardian access - Payment information is handled by third-party payment processors — ConquerComp does not store card details - Email addresses are used for account verification and event communications --- ### Your Privacy Rights - You can update your personal details at any time from your profile page - You can request data export through the Data Management page - For account deletion requests, contact support - Review the full Privacy Policy for detailed information about how your data is handled --- ## How Is My Dancer's Age Calculated? *Keywords: age, age group, birthday, age division, wrong age, age calculation, group age, average age, January* ## How Is My Dancer's Age Calculated? ConquerComp follows the **dance industry standard**: a dancer's competition age is their age as of **1 January of the competition year**. --- ### Solo Entries For solo performances, your competition age is calculated from your date of birth to 1 January of the year the competition takes place. **Example:** A dancer born on 15 March 2013 competing in a 2025 event: - Age as of 1 Jan 2025 = **11 years old** - They compete as an 11-year-old for the entire 2025 season, even after their 12th birthday in March --- ### Group Entries (Duos, Trios, Groups) For entries with multiple dancers, the system calculates the **average age** of all dancers as of 1 January: 1. Each dancer's age is calculated as of 1 Jan 2. All ages are averaged 3. The average determines which age group the entry falls into **Example:** A trio with dancers aged 10, 11, and 13 as of 1 Jan: - Average age = (10 + 11 + 13) / 3 = **11.3** - The entry is placed in the age group that includes age 11 --- ### Why This Date? Using 1 January ensures: - **Consistency** — a dancer stays in the same age group for the entire competition season - **Fairness** — no advantage from competing earlier or later in the year - **Industry standard** — matches how most dance competitions worldwide calculate age --- ### Common Questions | Question | Answer | |----------|--------| | My child turns 12 in February — are they 11 or 12? | **11** — age is calculated as of 1 Jan, before their birthday | | The competition is in December — do you use December age? | **No** — always 1 January of the competition year | | Can the organiser use a different age calculation? | No — the 1 January rule is standard across all ConquerComp events | | Why is my group in a different age division than expected? | Group entries use the **average** of all dancers' ages, which may differ from any individual dancer's age group | --- ## What Is a "Section" in a Competition? *Keywords: section, category, combination, age group, style, level, performance type, no section exists* ## What Is a "Section" in a Competition? A **section** is a specific competition category created by combining four dimensions: | Dimension | Example | |-----------|---------| | **Age Group** | Mini (6–8), Junior (9–11), Teen (12–14), Senior (15+) | | **Dance Style** | Contemporary, Hip Hop, Ballet, Jazz | | **Skill Level** | Novice, Intermediate, Advanced, Open | | **Performance Type** | Solo, Duo, Trio, Small Group, Large Group, Battle | A section might be: **"Junior Contemporary Advanced Solo"** or **"Teen Hip Hop Open Small Group"**. --- ### Why Can't I Register for a Certain Category? Not every combination of age group, style, level, and performance type has a section. Event organisers choose which sections to offer based on expected participation. If you see **"No section exists for this combination"** when creating an entry, it means: - The organiser has not created a section for that specific combination - You need to choose a different combination that matches an available section --- ### What to Do 1. Check the event's available sections (shown in the entry form dropdown) 2. Adjust your age group, style, level, or performance type to match an available section 3. If you believe a section is missing, **contact the event organiser** — they can add new sections at any time before entries close --- ### How Sections Work in Practice - Entries are grouped by section for scheduling and judging - Each section is scored independently — entries only compete against others in the same section - Judges are assigned to sections, not individual entries - Results and placements are awarded per section --- ## How Do I Contact the Event Organizer? *Keywords: contact, organizer, organiser, message, email, help, support, question, reach out* ## How Do I Contact the Event Organizer? ConquerComp has a built-in contact form that lets you send a message directly to the event organiser from within your portal. --- ### How to Send a Message 1. Look for the **"Contact Organiser"** button in your portal (usually in the sidebar, event info page, or as a floating action button) 2. A modal form opens with: - Your **name and email** (pre-filled from your account) - The **organiser's email** (shown for reference) - **Subject** field (max 100 characters) - **Message** field (max 2,000 characters) 3. Write your message and click **Send** --- ### What Happens Next - The organiser receives your message via email - Your email address is included as the **reply-to** address, so the organiser can reply directly to your inbox - The message includes event context automatically (which event, your role) - You will see a confirmation that the message was sent --- ### Tips - Be specific in your subject line (e.g., "Entry #42 — need to change music title") - Include your studio name or dancer name for faster identification - Check your email for the organiser's reply — they respond via email, not through the platform - If you do not see a contact button, look in the **event information** page for the organiser's email address --- ## Google Sign-In Not Working *Keywords: google, sign in, login, popup blocked, google not working, cant sign in, authentication, browser* ## Google Sign-In Not Working If Google Sign-In is not working, here are common causes and solutions. --- ### Popup Blocked **Symptom:** Nothing happens when you click "Continue with Google", or you see a popup blocked warning. **Fix:** 1. Check your browser's address bar for a **popup blocked** icon 2. Click it and choose **"Always allow popups from conquercomp.com"** 3. Try signing in again ConquerComp automatically falls back to a **redirect-based sign-in** if popups are blocked, so you may be redirected to Google's sign-in page instead of seeing a popup. --- ### Device Compatibility **Symptom:** "Google Sign-In is not available on this device." Some devices (particularly Huawei phones and devices without Google Mobile Services) do not support Google Sign-In. In this case: - Use **email and password** registration instead - Create your account with a valid email address - Verify your email through the link sent to your inbox --- ### Browser Issues | Problem | Solution | |---------|----------| | Sign-in window closes immediately | Clear browser cache and cookies, then try again | | "Access denied" error | Make sure you are selecting the correct Google account | | Stuck on loading after selecting account | Disable browser extensions (ad blockers can interfere), try incognito mode | | Works on desktop but not mobile | Try a different mobile browser (Chrome recommended) | --- ### Still Not Working? If none of the above helps: 1. Try a **different browser** (Chrome, Safari, Firefox) 2. Try **incognito/private browsing** mode 3. Register with **email and password** as an alternative 4. Contact support if the issue persists --- # Registration Guide — Everyone Understand how registration works ## Understanding Registration Types *Keywords: registration, platform, event, signup, difference, account vs event, how to register* ## Understanding Registration Types ConquerComp has **two distinct registration processes**. Understanding the difference is crucial! --- ### Overview Comparison | Aspect | Platform Registration | Event Registration | |--------|----------------------|-------------------| | **Purpose** | Create your ConquerComp account | Register for a specific competition | | **When** | Once, when you first join | Each time you want to compete | | **What you get** | Platform access, profile, role | Entry into a specific event | | **Cost** | Free | Depends on event fees | --- ### Platform Registration (One-Time) **What it is:** Creating your ConquerComp account to access the platform. **Who does this:** - Studios registering on ConquerComp → [Register as Studio Owner](/register/studio-owner) - Dancers creating their profile → [Register as Dancer](/register/dancer) - Guardians managing their child's profile → [Register as Guardian](/register/guardian) - Judges becoming available for assignments → [Register as Judge](/register/judge) **What happens:** 1. Create account with email and password 2. Select your role 3. Complete your profile 4. Access your dashboard **Key points:** - **FREE** - no cost to create an account - **Done ONCE** - your account persists forever - **Gives ACCESS** - browse events, manage profile, see history - **Does NOT** register you for any competition --- ### Event Registration (Per Competition) **What it is:** Signing up to participate in a specific competition event. **Who does this:** - Studios registering to enter dancers in an event - Dancers registering for a competition (with a studio code) - Guardians registering their children for a competition - Judges registering using a judge code from the organiser **What happens:** 1. Go to the event page and click **"Register"** 2. Select your registration type (Studio, Dancer, Guardian, or Judge) 3. Provide the required information for your role 4. Receive confirmation and access to the event portal **Key points:** - **Done PER EVENT** — register separately for each competition - **Has DEADLINES** — the entries close date applies (judges can still register after this date) - **Gives EVENT ACCESS** — schedule, entries, results, and role-specific portal pages - **Separate from entries** — registering for an event does not create entries; entries are submitted later through the studio or dancer portal --- ### The Two-Step Process ``` STEP 1: PLATFORM REGISTRATION (One-time) New User → Create Account → Select Role → Complete Profile ↓ Platform Account Created (Free, permanent access) STEP 2: EVENT REGISTRATION (Per competition) Go to Event Page → Click Register → Select Role → Confirm Details ↓ Registered for Competition (Access event portal) ``` After event registration, studios and dancers submit entries through the event portal as a separate step. --- ### Common Questions **Q: I created an account. Am I registered for the competition?** A: No. Creating a platform account only gives you access to ConquerComp. You must separately register for each competition. **Q: Do I need a new account for each competition?** A: No. Your platform account works across all competitions. Just [log in](/login) and register for each new event. **Q: Can a dancer register for the same event under two different studios?** A: Yes. If a dancer trains at multiple studios, each studio can register them for the same event. The dancer pays a separate registration fee per studio. Their event portal will show entries from all studios combined. Check-in only needs to happen once. **Q: I'm a studio owner. Do my dancers need accounts?** A: Dancers can optionally [create accounts](/register/dancer) to view their personal schedules and results. But studios can register and manage dancers without them having accounts. **Q: What if I want to compete at multiple events?** A: [Log into your existing account](/login) and register for each event separately. Your profile and history carry over. **Q: When does payment happen?** A: Fees are tracked separately from registration. The organiser sets payment instructions and deadlines, and you manage payments through the event portal after registering. --- ## Studio Registration Process *Keywords: studio, register, event, dancers, entries, fees, how to* ## Studio Registration Process This guide covers how a studio registers for a competition event. Registration gives you access to the event portal — entry submission, dancer management, and payments happen separately after registration. --- ### Before You Begin Make sure you have: - A ConquerComp platform account with the **Studio Owner** role - Your studio profile set up (name, contact email, city, country) --- ### Step-by-Step Registration #### Step 1: Go to the Event Page - Browse available competitions or use a direct event link shared by the organiser - Review event details: dates, location, fees, and the entries close date #### Step 2: Click "Register" - On the event page, click the **"Register"** button - If you're not logged in, you'll be prompted to sign in or create an account first #### Step 3: Select "Register as Studio" - Choose the **Studio** registration card - If you own multiple studios, select which one to register - Or create a new studio directly from the registration form: | Field | Required? | Notes | |-------|-----------|-------| | Studio Name | Yes | Autocomplete searches existing studios | | Contact Name | Yes | Pre-filled from your profile | | Studio Email | Yes | Must be unique per studio | | Phone Number | No | | | City | Yes | | | Country | Yes | Dropdown selector | #### Step 4: Confirm and Submit - Accept the Terms & Conditions - Click **Register** - The system creates your studio's event registration #### Step 5: Success After registration you'll see: - **"Registration Successful!"** confirmation - Your studio's **dancer registration code** — share this with your dancers so they can self-register and link to your studio for this event - A button to **proceed to the studio event portal** --- ### What Happens Next (After Registration) Registration gives you access to the studio event portal. From there, you can: 1. **Manage dancers** — Add dancers to the event from your roster or register new ones 2. **Submit entries** — Create routines (solos, duos, trios, groups) and assign dancers 3. **Track fees** — View fee breakdowns and payment status 4. **View schedule** — See when your dancers perform once the schedule is published These steps happen inside the event portal and are separate from the registration process itself. --- ### Deadlines - **Entries Close Date** — Final deadline for submitting entries (displayed on the event page) - After this date, only judge registration remains available - Check with the organiser about their policies on late changes --- ### Tips - Register early to start managing dancers and entries ahead of the deadline - Share the dancer registration code with your dancers so they can create accounts and access their own schedules and results - Keep your studio's Contact Email up to date — event communications are sent there --- ## All Routes to Dancer Registration *Keywords: registration, routes, how to register, self-register, guardian, studio, affiliated, portal access, dancer registration* ## All Routes to Dancer Registration There are several ways a dancer can end up registered for a competition event. Understanding these routes helps studios, dancers, and guardians know what to expect. --- ### Overview of Registration Routes | Route | Who Does It | Portal Access? | Studio Visibility? | |-------|-------------|---------------|-------------------| | Studio registers dancer | Studio owner/teacher | Yes (if dancer has account) | Yes — immediate | | Dancer self-registers | Dancer with studio code | Yes | Yes — automatic | | Guardian registers | Parent/guardian | Yes (for guardian) | Yes — automatic | --- ### Route 1: Studio Registers the Dancer **The most common route.** The studio owner or teacher registers dancers from the studio portal. **How it works:** 1. Studio navigates to the event's **Dancers** tab 2. Clicks **"Register"** next to a dancer from the roster (or "Add Dancer" for new dancers) 3. Dancer is registered for the event with fees tracked under the studio **What gets created:** - `EventDancerRegistration` — links dancer to event under the studio - `EventRegistration` — grants portal access (if dancer has an account) - Fee line items under the studio's account **Portal access:** The dancer can log in and see their schedule, entries, and results — but only if they have a ConquerComp account linked to your studio. --- ### Route 2: Dancer Self-Registers (with Studio) A dancer who has a ConquerComp account and is linked to a studio can register themselves. **How it works:** 1. Dancer goes to the event page and clicks **"Register"** 2. Selects **"Register as Dancer"** 3. Enters their studio code or selects their studio 4. Registration is created with the studio link **What happens in the background:** - `EventRegistration` is created (portal access) - `EventDancerRegistration` is created with the studio ID - The dancer appears as **"Registered for this event"** in the studio's Dancers tab **Studio impact:** The studio sees the dancer's updated status automatically. No action needed from the studio. --- ### Route 3: Guardian Registers on Behalf A parent or guardian with a ConquerComp account can register their child. **How it works:** 1. Guardian goes to the event page and clicks **"Register"** 2. Selects the child's dancer profile 3. Completes registration with studio affiliation **What happens in the background:** - Same as dancer self-registration — both `EventRegistration` and `EventDancerRegistration` are created - The studio dashboard reflects the registration automatically --- ### Portal Access Requirements To access the dancer portal for an event, a user must have: 1. **A ConquerComp account** (platform registration) 2. **An active EventRegistration** for that specific event If a dancer is **removed from an event** by a studio or organizer, their `EventRegistration` is deleted and they will see a **"Not Registered"** message when trying to access the portal. They must re-register to regain access. --- ### What Studios Should Know - **Self-registration is reflected automatically** — when an affiliated dancer or their guardian registers, your Dancers tab updates - **You control removal** — use "Remove from Event" in the Dancers tab to fully remove a dancer (entries, scores, fees, schedule, and portal access are all deleted) - **Re-registration is possible** — if a dancer is removed and needs to come back, they (or you) can register again, but entries and scores must be recreated - **Roster is permanent** — removing a dancer from an event does NOT remove them from your studio roster --- ## Can a Dancer Compete Under Multiple Studios at One Event? *Keywords: multiple studios, two studios, different studio, switch studio, dancer studio, affiliated, registration, faq* ## Can a Dancer Compete Under Multiple Studios at One Event? **No.** A dancer can only be registered under **one studio** (or as an independent dancer) for any given event. --- ### Why This Restriction Exists When a dancer registers for an event — whether through a studio code, self-registration, or guardian registration — they are linked to a single studio for that competition. This ensures: - **Clear fee tracking** — all entry fees for the dancer are billed to one studio - **No scheduling conflicts** — the studio and organiser can manage the dancer's schedule without confusion - **Fair competition** — entries are clearly attributed to one studio per event --- ### What IS Possible While a dancer cannot compete under multiple studios at the **same** event, they can: - **Compete in multiple entries** at the same event under their registered studio (e.g., solo, duo, and group entries) - **Be affiliated with multiple studios** on the platform — the `StudioDancer` link is separate from event registration - **Compete under different studios** at **different events** — each event registration is independent --- ### Common Scenarios **Q: My dancer trains at two studios. Can they enter under both at one competition?** A: No. The dancer must choose one studio to register under for each event. They can enter multiple routines under that studio. **Q: A dancer registered under Studio A but wants to switch to Studio B for this event.** A: The dancer (or Studio A) must first be removed from the event, then re-register under Studio B. Any existing entries and scores will be deleted when removed. **Q: Can a dancer register as independent AND under a studio for the same event?** A: No. The one-registration-per-event rule applies regardless of registration type. The dancer must choose one or the other. **Q: My dancer is affiliated with my studio but registered independently for an event. Can I change that?** A: The dancer would need to be removed from the event and re-register using your studio code. Contact the event organiser if you need assistance. --- ## Should I Add a New Dancer or Claim an Existing One? *Keywords: add, claim, difference, new dancer, existing dancer, guardian, faq* ## Should I Add a New Dancer or Claim an Existing One? The Guardian Portal offers two ways to link a dancer to your account. Here's how to decide which to use. --- ### Add My Dancer **Use this when:** - Your child has never been registered on ConquerComp before - You want to create a fresh dancer profile from scratch - Your child is new to competitive dance **What happens:** You create a new dancer profile with your childs name, date of birth, and ID details. The profile is immediately linked to your guardian account. --- ### Claim a Dancer **Use this when:** - Your childs studio already registered them on ConquerComp - Your child created their own dancer account - A dancer profile already exists and you want to manage it **What happens:** You enter verification details (name, date of birth, ID) to match against existing profiles. Once verified, the existing profile is linked to your guardian account — no duplicate profile is created. --- ### Can I Do Both? Yes. You might add one child who is new to dance, and claim another who is already registered with a studio. Both appear on your dashboard the same way. --- ### What If I'm Not Sure? If in doubt, try **Claim** first. If no matching profile is found, the system will let you know and you can then use **Add** to create a new one. --- ## How Do I Add Another Dancer? *Keywords: second dancer, another dancer, multiple dancers, add dancer, register dancer, guardian, claim, faq, how do I add, new account, two dancers, sibling* ## How Do I Add Another Dancer? There are two ways to add another dancer on ConquerComp. Each has different benefits depending on your situation. --- ### Option 1: Create a Guardian Account (Recommended) A Guardian account lets you manage multiple dancers from a single login. This is the best option for parents and caregivers. **How to set it up:** 1. Register as a **Guardian** at the event registration page — choose the Guardian card (shield icon) 2. In the Guardian Portal, go to **My Dancers** 3. **Claim** your existing dancer's profile so you don't lose any data 4. Click **"Add Dancer"** to create a profile for your second dancer 5. Fill in their details and enter the **studio code** from their dance school 6. Repeat for as many dancers as you need **Benefits of a Guardian account:** - **Single login** — manage all your dancers from one account and one dashboard - **Unified view** — see schedules, entries, and results for all your dancers in one place - **Easier event registration** — register any of your dancers for competitions without switching accounts - **No extra email addresses needed** — one email, one account, multiple dancers - **Claim existing profiles** — link dancer profiles that already exist (e.g., created by a studio) without losing any data --- ### Option 2: Create a Separate Account with a Different Email Each ConquerComp account is tied to a unique email address. If you prefer each dancer to have their own independent account, you can create a second account using a different email. **How to set it up:** 1. Sign out of your current account 2. Register a new account using a **different email address** 3. Complete the registration as a **Dancer** for the new dancer 4. Each dancer logs in with their own email and password **Benefits of separate accounts:** - **Independent access** — each dancer can log in on their own device and manage their own profile - **Privacy** — each dancer only sees their own scores, results, and feedback - **Suited for older dancers** — teens or adult dancers who want to manage their own competition experience - **Separate notifications** — each account receives its own emails and updates --- ### Which Option Should I Choose? | Situation | Recommended Option | |-----------|-------------------| | Parent managing young children | Guardian account | | Parent with multiple children at different studios | Guardian account | | Teen dancer who wants their own login | Separate account | | Adult dancer registering alongside a child | Separate account for the adult + Guardian account for the child | | Two siblings who both want their own logins | Separate accounts (or Guardian + individual dancer accounts) | --- ### Can I Use Both Options Together? Yes. For example, you can have a Guardian account to manage your younger children, while an older child has their own separate dancer account. Both the guardian and the dancer can be linked to the same dancer profile — the guardian keeps oversight while the dancer has independent access. --- ### Do I Lose Any Existing Data? No. Whether you claim an existing dancer profile through the Guardian Portal or continue using a separate account, all registration data, entries, and history are preserved. Nothing is lost or duplicated. --- ## Registering for a Specific Event *Keywords: event registration, register for event, event link, join event, sign up for competition, event slug* ## Registering for a Specific Event Each competition has a dedicated registration page where studios, dancers, judges, and guardians can register directly for that event. This is separate from creating a ConquerComp account — it links you to a specific competition. --- ### How to Access the Event Registration Page You will typically receive the event registration link from the event organizer. The link looks like: `conquercomp.com/event/[event-name]/register` You can also find registration links on the event's public page or from your studio owner. --- ### Who Can Register The registration page supports five role types: | Role | What You Need | |------|--------------| | **Studio** | Studio name, contact details, and city/country | | **Affiliated Dancer** | Your studio's invite code | | **Independent Dancer** | Personal details (name, DOB, ID) | | **Judge** | A judge registration code from the organiser | | **Guardian** | An existing guardian account with managed dancers | --- ### Registration Flow #### If You Already Have an Account 1. Open the event registration link 2. Sign in with your existing credentials or Google 3. Select your registration type 4. Complete the role-specific form 5. Submit — you are now registered for the event #### If You Are New to ConquerComp 1. Open the event registration link 2. Choose **Sign Up** to create a new account 3. Fill in your details (name, email, password) 4. Select your registration type 5. Complete the role-specific form 6. Verify your email if required 7. Submit — your account is created and you are registered for the event --- ### Role-Specific Details **Studios:** Search for your existing studio or create a new one. You will need your studio name, a contact name, email, and city/country. **Affiliated Dancers:** Enter your studio's invite code to link yourself. You will need your full name, date of birth, and government ID (last 4 digits only are stored). **Independent Dancers:** Register without a studio affiliation. Same personal details as affiliated dancers. **Judges:** You need a judge registration code provided by the event organiser. Enter your name, specialty, years of experience, and phone number. **Guardians:** If you are already a guardian on ConquerComp, you can select which of your managed dancers to register for the event. Each dancer is registered individually. --- ### After Registration Once registered, you can access the event through your portal: - **Studios** — manage dancers, submit entries, track fees - **Dancers** — view schedule, entries, and results - **Judges** — access the judging interface on event day - **Guardians** — monitor your children's participation --- ## Claiming an Existing Dancer Profile *Keywords: claim, dancer access, link account, existing profile, find dancer, connect account* ## Claiming an Existing Dancer Profile If a studio owner or teacher already created a dancer profile for you (or your child), you can **claim** that profile to link it to your own ConquerComp account. This gives you direct access to view schedules, entries, and results. --- ### When to Claim vs. Create New | Situation | Action | |-----------|--------| | Your studio already added you as a dancer | **Claim** the existing profile | | You have never been added to any studio | **Create** a new dancer profile | | You are a guardian and your child's studio already added them | **Claim** the child's profile | --- ### How to Claim a Dancer Profile 1. Go to the **Claim Dancer Access** page (available from the registration menu or via a link from your studio) 2. Search for the dancer by entering: - **Surname** - **Date of birth** - **Government ID number** (last 4 digits) 3. If a match is found, confirm the dancer details are correct 4. Choose your claim type: - **"I am this dancer"** — you are claiming your own profile - **"I am a guardian"** — you are a parent/guardian claiming access 5. Sign in to your existing account or create a new one 6. Accept the terms and conditions 7. Done — the dancer profile is now linked to your account --- ### After Claiming - **Dancers** are redirected to their Dancer Dashboard where they can view entries, schedule, and results - **Guardians** are redirected to the Guardian Portal where the dancer appears under their managed dancers - All existing registration data, entries, and history are preserved — nothing is lost --- ### Troubleshooting | Problem | Solution | |---------|----------| | No match found | Double-check the surname spelling, date of birth, and ID number. Contact your studio if unsure | | "Profile already claimed" | Someone has already linked this profile. Contact support if this is incorrect | | Wrong details shown | Contact your studio owner to update the dancer's details, then try again | --- ## Guardian Consent for Minors *Keywords: consent, guardian, minor, parental permission, under 18, consent link, approve* ## Guardian Consent for Minors When a minor (under 18) is registered for a competition, their guardian must provide consent before the dancer can participate. The guardian receives a secure consent link via email. --- ### How the Consent Flow Works 1. A dancer under 18 is registered for an event (by a studio or independently) 2. The system sends a **consent request email** to the guardian's registered email address 3. The guardian clicks the link in the email 4. The consent page displays: - The dancer's name and age - The guardian's contact details - The event information - Terms and conditions for participation 5. The guardian reviews the terms and clicks **"I Give My Consent"** 6. The dancer's registration is marked as consent-granted --- ### What the Consent Covers By giving consent, the guardian agrees to: - Permission for the dancer to register and participate - Acknowledgment of physical activity risks - Confirmation the dancer is in good health - Release of liability for injuries during the event - Permission for photography and video recording - Providing emergency contact information --- ### Important Notes - Consent links **expire after 7 days** — if expired, a new consent request must be sent - Each consent link is unique to a specific dancer and event - Guardians can **deny consent** using the cancel option on the consent page - If the guardian's email address is incorrect, contact the studio owner or event organiser to update it --- ## When Do Entries Close? *Keywords: entries close, deadline, close date, last day, too late, registration deadline, entry deadline* ## When Do Entries Close? Each competition has an **entries close date** set by the event organiser. After this date, studios and dancers can no longer create or edit entries. --- ### Before the Deadline - Studios can create, edit, and delete entries freely - Dancers can be added to or removed from entries - Draft entries can be submitted - Submitted entries can be edited (routine name, music, notes) --- ### After the Deadline - Studios and dancers are **completely locked out** of entry editing - You will see: *"You can no longer create or edit entries. Please contact the event organiser if you need to make changes."* - Only the **event organiser** can add, edit, or delete entries after this date --- ### Where to Find the Deadline The entries close date is shown: - On the **event information** page - In the **entry form** as a reminder - On the **studio dashboard** for the event --- ### Need Changes After the Deadline? Contact the event organiser directly: 1. Use the **"Contact Organiser"** button in your portal 2. Explain what change you need (add entry, edit details, withdraw) 3. The organiser can make changes on your behalf at any time --- ### Tips - Submit entries well before the deadline — **draft entries are not visible to the organiser** - The deadline is enforced at **end of day (23:59)** on the close date - Organisers typically set the deadline 1–2 weeks before the event to allow time for scheduling --- ## I'm Already Registered — Why Can't I Register Again? *Keywords: already registered, duplicate registration, cant register, already exists, registered twice* ## I'm Already Registered — Why Can't I Register Again? ConquerComp prevents duplicate registrations to protect data integrity. Each account can only hold **one registration per role per event**. --- ### What This Means | Registration Type | Limit | |-------------------|-------| | Studio registration | One studio per account per event | | Affiliated dancer | One studio affiliation per event | | Independent dancer | One independent registration per event | | Judge | One judge registration per event | --- ### Common Messages - **"You have already registered a studio for this event."** — Your account is already linked to a studio for this competition. - **"You are already registered as a dancer for this event."** — You are already registered as either an affiliated or independent dancer. - **"You are already registered as a judge for this event."** — Your judge profile is already linked to this event. - **"[Studio Name] is already registered for this event."** — This specific studio already has a registration. --- ### What to Do | Situation | Solution | |-----------|----------| | Need to access your existing registration | Log in and go to your portal — your event should appear there | | Registered with the wrong role | Contact the event organiser to remove the incorrect registration, then register again | | Registered with the wrong studio | Contact the organiser — studio registrations cannot be changed by the user | | Want to add a second role | You can hold multiple roles (e.g., studio owner AND judge) — register for the second role separately | --- ## Event Registration Is Closed or Cancelled *Keywords: closed, cancelled, not available, registration closed, event cancelled, cant register, too late* ## Event Registration Is Closed or Cancelled If you see a message that registration is closed or the event is not available, here is what it means. --- ### Possible Messages | Message | Meaning | |---------|---------| | "Registration for this event has closed" | The organiser has stopped accepting new registrations | | "This event has been cancelled" | The event is no longer taking place | | "Registration is not currently available" | The event may not be published yet, or registration has not opened | | "Entries closed on [date]" | The deadline for submitting entries has passed | | "This event is in progress" | The event has started — only judge registration may still be available | --- ### What You Can Do **Registration Closed:** - Contact the event organiser to ask if late registration is possible - The organiser can add studios, dancers, or entries manually even after registration closes **Event Cancelled:** - Contact the organiser for information about refunds or rescheduling - Cancelled events cannot be registered for **Event In Progress:** - If you are a **judge**, you can still register during the event (judges may be added on the day) - Studios and dancers cannot register once the event has started **Not Yet Available:** - The event may be in draft mode — check back later or contact the organiser for the expected registration opening date --- ## Registration Code Not Working *Keywords: code invalid, studio code, judge code, invite code, registration code, code expired, code limit* ## Registration Code Not Working Both studio invite codes and judge registration codes can fail for several reasons. Here is how to diagnose and fix the issue. --- ### Studio Invite Codes Studio invite codes are used by dancers to link to their studio during registration. | Error | Cause | Solution | |-------|-------|----------| | "Invalid studio code" | Code is misspelled or does not exist | Double-check the code with your studio owner — codes are case-sensitive | | "Failed to validate code" | Network or server error | Wait a moment and try again | **Where to get your studio code:** - Ask your studio owner or teacher - Studio owners can find their code in the **Studio Portal** → **Code** page --- ### Judge Registration Codes Judge registration codes are provided by event organisers to control who can register as a judge. | Error | Cause | Solution | |-------|-------|----------| | "Invalid judge registration code" | Code does not match any active code for this event | Check with the event organiser for the correct code | | "This registration code is no longer valid" | Code has been deactivated by the organiser | Request a new code from the organiser | | "This registration code has reached its usage limit" | The code has been used the maximum number of times allowed | Ask the organiser for a new code or to increase the limit | --- ### General Tips - Codes are **case-sensitive** — enter them exactly as provided - Copy and paste the code if possible to avoid typos - If a code expires or reaches its limit, the event organiser can issue a new one - Contact the event organiser if you continue to have issues --- # Event Organizer Guide — Event Organizer Create and manage competitions ## Creating a Competition — Overview *Keywords: create, new event, competition, wizard, setup, organizer, dashboard, events tab, draft, publish, copy event* ## Creating a Competition ### Accessing the Competition Wizard To create a new event, start from the **Organizer Dashboard**: 1. Log in to ConquerComp and navigate to the **Organizer Portal** 2. Your Organizer Dashboard displays all your events with stats showing your total, published, and unpublished events 3. Click the **"Create Event"** button at the top of the dashboard 4. The Competition Wizard opens and guides you through 15 setup steps **Other ways to start:** - **Copy an existing event** — From the dashboard, click the copy icon on an existing event to pre-fill the wizard with that event's settings - **Resume a draft** — If you previously started creating an event but didn't finish, you'll be prompted to resume your saved draft when you re-open the wizard --- ### Your Events on the Dashboard The Organizer Dashboard is your home for managing all events: - **Filter tabs** let you view All, Published, or Unpublished events - **Search** by event name, venue, or location - **Draft events** (in progress) — Click to continue editing in the wizard - **Published/active events** — Click to open the Event Dashboard for full management - **Deleted events** are archived and can be viewed in a collapsible section at the bottom --- ### The 15 Wizard Steps The wizard walks you through all the configuration your event needs. **5 steps are required** and **10 are optional** — you can skip optional steps and add those details later from the Event Dashboard. | Step | Name | Required? | What You Configure | |------|------|-----------|-------------------| | 1 | **Basics** | Yes | Event name, dates, currency, visibility | | 2 | **Venue** | No | Venue name, address, capacity | | 3 | **Tickets** | No | Spectator ticket pricing per day | | 4 | **Age Groups** | Yes | Age divisions (e.g., Mini, Junior, Teen) | | 5 | **Dance Styles** | Yes | Available styles (e.g., Ballet, Jazz, Hip Hop) | | 6 | **Levels** | Yes | Skill levels (e.g., Recreational, Competitive) | | 7 | **Perf. Types** | Yes | Solo, Duo, Trio, Group, Battle | | 8 | **Durations** | No | Max performance time per category | | 9 | **Sections** | No | Category combinations (Age + Style + Level + Type) | | 10 | **Fees** | No | Registration and entry fees | | 11 | **Scoring** | No | Podium thresholds and result visibility | | 12 | **Awards** | No | Gala evening and custom awards | | 13 | **Terms** | No | Terms & conditions, policies | | 14 | **Info** | No | Food, accommodation, contacts | | 15 | **Review** | Yes | Final review and event creation | --- ### Navigating the Wizard - Use **Previous** and **Next** buttons to move between steps - **Step buttons** at the bottom show completion status — a check mark for completed, an asterisk for required, or the step number - You can **jump to any step** by clicking its step button - A **progress percentage** is shown to track your overall completion - **Optional steps** have a "skip" toggle — check "I'll add this later" to skip and move on --- ### Saving and Drafts - Your progress is **auto-saved locally** as you work through the wizard - If you close the browser and return later, you'll be prompted to **resume your draft** - Once you complete the wizard and click **Create Event**, the event is saved to the database - After creation, you're automatically redirected to the **Event Dashboard** where you can continue managing and refining all settings --- ### After Creating Your Event Once your event is created, it starts as **Unpublished**. From the Event Dashboard you can: - Add **branding** (logo, colour scheme) - Invite **judges** and assign them to sections - Configure **score cards** with criteria - Build the **schedule** using the Schedule Builder - **Publish** the event to make it visible to studios and dancers See the detailed guides below for each wizard step, and the "Managing Your Event" article for post-creation editing. --- ## Wizard Step 1 — Basic Information *Keywords: wizard, basic info, name, dates, start date, end date, entries close, currency, visibility, public, private, dancer check-in, check in* ## Wizard Step 1: Basic Information This is the first and most important step. All fields except Description and Entries Close Date are required. --- ### Fields **Competition Name** (required) - Enter the full name of your event (e.g., "Spring Dance Championship 2025") - Must be at least 3 characters - This name appears on all public pages, registrations, and certificates **Description** (optional) - A brief description of your competition - Displayed on the competition registration page for studios and dancers to read **Start Date** (required) - The first day of your competition - Cannot be set to a date in the past - Changing this after event creation will sync ticket days and schedule days automatically **End Date** (required) - The last day of your competition - Must be on or after the start date - For single-day events, set this to the same date as the start date **Entries Close Date** (optional) - The deadline for studios and dancers to submit entries - Must be set to a date before the start date - After this date, only organisers can add or modify entries - Tip: Set this with enough buffer time to build your schedule before the event **Visibility** (optional, default: private) - Check "Make this competition publicly visible" to allow the event to appear in search results - Note: The event must also be **published** (from the Event Dashboard) to appear in studio and dancer dashboards - Private events are only accessible via direct link **Currency** (required, default: ZAR) - Select the currency used for all fees and ticket prices throughout this event - Options: ZAR (R), USD ($), EUR (€), GBP (£) - This setting applies to registration fees, entry fees, and ticket prices **Dancer Check-In** (optional, default: off) - Toggle "Enable dancer check-in" to track when dancers arrive at the venue on competition day - When enabled, organisers can mark dancers as arrived from the check-in interface --- ### Validation Rules - Name must be at least 3 characters - Start date is required and cannot be in the past - End date is required and must be on or after the start date - Entries close date (if provided) must be before the start date --- ## Wizard Step 2 — Venue Details *Keywords: wizard, venue, location, address, capacity, create venue, new venue* ## Wizard Step 2: Venue Details This step is **optional** — you can skip it and add venue details later from the Event Dashboard. --- ### Fields **Venue Name** - Start typing to search existing venues in your organisation's venue database - Select a venue from the dropdown to auto-fill address and capacity - Or type a new venue name to create one **City/Location** - The city or region where the venue is located **Venue Address** - The full street address for directions and maps **Venue Capacity** - Total seating capacity (number of seats) - Used as a reference when configuring ticketing --- ### Creating a New Venue If your venue doesn't exist yet: 1. Type the venue name in the search field 2. If no match is found, you'll be prompted to create a new venue 3. A confirmation dialog appears with two options: - **Save to database** — Stores the venue for reuse in future events - **Save for this event only** — Uses the venue details for this competition only Venues saved to your database can be selected by name in future events. --- ### Skipping This Step Check "I'll add venue details later" to skip. You can always add or change venue information from the Event Dashboard after the event is created. --- ## Wizard Step 3 — Ticketing *Keywords: wizard, tickets, ticketing, spectator, seats, price, per day, ticket day, ticket type, VIP, kids, general admission* ## Wizard Step 3: Ticketing This step is **optional**. Configure spectator ticket types, pricing, and capacity for each competition day. --- ### How Ticketing Works - The wizard automatically generates one **ticket day** for each date between your start and end dates - You define **ticket types** (e.g., General Admission, VIP, Kids, Pensioner) with individual prices - Ticket types apply to **all event days** — you configure them once - Each day has a **total capacity** (shared across all ticket types) - Spectators choose a ticket type and day when purchasing --- ### Day Capacity For each competition day, set the total number of tickets available: | Field | Description | |-------|-------------| | **Day Label** | Auto-generated (e.g., "Mon 15 Mar") — not editable | | **Available Seats** | Total tickets available for this day (across all types) | Capacity can exceed venue capacity — the organiser is responsible for managing this. --- ### Ticket Types Define the types of tickets you want to sell: | Field | Description | |-------|-------------| | **Type Name** | e.g., General Admission, VIP, Kids, Pensioner | | **Price** | The price for this ticket type (in your event currency) | You must have at least one ticket type. A "General Admission" type is created by default. You can add more types, edit names/prices, or remove types (except the last one). Ticket types can also be managed later from the **Ticket Management → Settings** tab. --- ### Skipping This Step Check "I'll add ticketing details later" to skip. Ticketing can be configured from the Event Dashboard at any time before the event. --- ## Wizard Step 4 — Age Groups *Keywords: wizard, age groups, age division, mini, junior, teen, senior, age range, min age, max age* ## Wizard Step 4: Age Groups This step is **required**. You must select at least one age group. --- ### What Are Age Groups? Age groups divide competitors into fair age-based divisions. Each age group has a name and an age range (e.g., "Junior" for ages 8–10, "Teen" for ages 13–15). Age groups are one of the four dimensions that define a **section** (Age Group + Dance Style + Level + Performance Type). --- ### Selecting Age Groups - Your organisation's existing age groups are listed for selection - Click an age group to add it to your event (it appears as a coloured badge) - Click the × on a badge to remove it - Use the search bar to filter by name --- ### Creating New Age Groups Click **"Add New Age Group"** to create one: | Field | Description | |-------|-------------| | **Name** | The age group name (e.g., "Mini", "Junior", "Teen") | | **Min Age** | The minimum age for this group | | **Max Age** | The maximum age for this group | New age groups are saved to your organisation and can be reused in future events. --- ### Example Age Groups Click **"Add Example Age Groups"** to see pre-populated suggestions such as Mini, Junior, Teen, Senior, and Adult. Only examples not already added will be shown. --- ### How Age Is Calculated Dancer age is calculated as of **January 1st of the competition year**. This is the industry standard and ensures consistent age divisions throughout the season. For group entries, the age used is the **average age** of all participants. --- ### Important Notes - At least 1 age group is required to proceed - Removing an age group also removes any sections that use it - Duplicate names (case-insensitive) are not allowed --- ## Wizard Step 5 — Dance Styles *Keywords: wizard, dance styles, ballet, jazz, contemporary, hip hop, lyrical, tap, musical theatre* ## Wizard Step 5: Dance Styles This step is **required**. You must select at least one dance style. --- ### What Are Dance Styles? Dance styles specify the types of dance performed at your event. They are one of the four dimensions that define a section. --- ### Selecting Dance Styles - Your organisation's existing styles are listed for selection - Click a style to add it (appears as a badge) - Click × to remove it - Use the search bar to filter --- ### Creating New Styles Click **"Add New Dance Style"** and enter the style name (e.g., "Acro", "Musical Theatre", "Freestyle"). The style is saved to your organisation for reuse. --- ### Example Styles Click **"Add Example Styles"** to see suggestions such as Ballet, Jazz, Contemporary, Hip Hop, Lyrical, Tap, and more. Only styles not already added will be shown. --- ### Important Notes - At least 1 dance style is required to proceed - Removing a style also removes any sections that use it - Duplicate names are not allowed --- ## Wizard Step 6 — Skill Levels *Keywords: wizard, levels, skill level, recreational, intermediate, competitive, professional, beginner, advanced* ## Wizard Step 6: Skill Levels This step is **required**. You must select at least one level. --- ### What Are Levels? Levels categorise entries by skill and experience so that competitors are judged fairly within their ability group. They are one of the four dimensions that define a section. --- ### Selecting Levels - Your organisation's existing levels are listed for selection - Click to add, click × to remove - Use the search bar to filter --- ### Creating New Levels Click **"Add New Level"** and enter the level name (e.g., "Beginner", "Intermediate", "Advanced", "Elite"). --- ### Example Levels Click **"Add Example Levels"** to see suggestions such as Recreational, Intermediate, Competitive, and Professional. --- ### Important Notes - At least 1 level is required to proceed - Removing a level also removes any sections that use it - Duplicate names are not allowed --- ## Wizard Step 7 — Performance Types *Keywords: wizard, performance types, solo, duo, duet, trio, group, battle, dancer count, min dancers, max dancers* ## Wizard Step 7: Performance Types This step is **required**. You must select at least one performance type. --- ### What Are Performance Types? Performance types define how many dancers perform in an entry. They are one of the four dimensions that define a section. --- ### Available Performance Types The system provides standard types, and you can add custom ones: | Type | Min Dancers | Max Dancers | Notes | |------|-------------|-------------|-------| | **Solo** | 1 | 1 | System type | | **Duo/Duet** | 2 | 2 | System type | | **Trio** | 3 | 3 | System type | | **Group** | 4+ | Configurable | Custom range | | **Battle** | Varies | Varies | Uses knockout elimination voting | | **Battle - Placement** | Varies | Varies | Uses judge-ranked placement voting (1st–10th) | **System types** are pre-defined and cannot be deleted. They are marked with a "System" badge. **Battle types** are marked with a special icon and use a different judging format instead of numerical scoring. There are two battle formats: ### Battle (Knockout) Knockout battles use an **elimination voting system**. Dancers compete head-to-head or in groups, and judges vote for who advances to the next round. Dancers who don't receive enough votes are eliminated. - **Early rounds** eliminate multiple dancers at once (e.g., half the field) - **Top 4 rule** — when 4 or fewer dancers remain, the system eliminates **one dancer per round** to guarantee unique placements (no ties for 1st through 4th) - **Placements** are determined by elimination order — the last dancer standing wins 1st place - Judges see a grid of dancer numbers and tap to vote for who should advance - Requires a **Battle Score Card** to be configured in the Score Cards step Best suited for: freestyle battles, cyphers, and head-to-head face-offs where dancers perform in real time and judges decide on the spot. ### Battle - Placement Placement battles use a **ranked voting system**. Instead of elimination rounds, judges independently assign placement positions (1st through 10th) to each participant. - Each judge assigns positions independently — judges do not see each other's rankings - All positions must be filled before a judge can submit - After all judges submit, the system **averages each participant's placement** across all judges - The averaged placements are converted to **points** using the placement scorecard (e.g., 1st = 10 pts, 2nd = 9 pts, etc.) - Ties are broken by the lowest individual placement received from any judge - Requires a **Placement Score Card** to be configured in the Score Cards step Best suited for: battles where all participants perform first and judges rank them afterwards, or any format where you want averaged rankings rather than live elimination. ### Key Differences | Feature | Battle (Knockout) | Battle - Placement | |---------|--------------------|--------------------| | **Judging style** | Live voting each round | Rank all participants at once | | **Rounds** | Multiple elimination rounds | Single round of ranking | | **How winners are decided** | Last dancer standing | Lowest average placement | | **Ties possible?** | No (top 4 guaranteed unique) | Rare (tiebreaker rules apply) | | **Score card needed** | Battle Score Card | Placement Score Card | Both battle types do not have a fixed performance duration. See the **"Battle Voting for Judges"** and **"Placement Voting for Judges"** articles for details on how judges interact with each format. --- ### Creating Custom Performance Types Click **"Add New Performance Type"** to create one: | Field | Description | |-------|-------------| | **Name** | The type name (e.g., "Large Group", "Production") | | **Min Dancers** | Minimum number of dancers per entry | | **Max Dancers** | Maximum number of dancers per entry | Min dancers must be less than or equal to max dancers. You cannot create a type with the same name as a system type. --- ### Example Types Click **"Add Example Types"** to see additional suggestions beyond the system defaults. --- ### Important Notes - At least 1 performance type is required to proceed - Removing a type permanently deletes all sections, entries, scores, and related data that use it - Performance types determine which score card format is used (regular or battle) --- ## Wizard Step 8 — Category Durations *Keywords: wizard, durations, time limit, performance time, minutes, seconds, category duration* ## Wizard Step 8: Category Durations This step is **optional**. Set maximum performance durations for each performance type. --- ### How Durations Work Each performance type you selected in Step 7 appears with duration fields. The duration represents the **maximum time** allowed for performances of that type. --- ### Fields (Per Performance Type) | Field | Description | |-------|-------------| | **Minutes** | 0–30 minutes | | **Seconds** | 0–59 seconds | The formatted duration is shown inline (e.g., "2:30" for 2 minutes 30 seconds). --- ### Battle Types Battle-format performance types show **"N/A — No fixed duration"** and cannot have a duration set. Battles run until the elimination rounds are complete. --- ### Validation - All non-battle performance types must have a duration of at least **30 seconds** - Seconds are clamped to the 0–59 range --- ### Skipping This Step Check "I'll add durations later" to skip. Default durations can be configured from the Event Dashboard. --- ## Wizard Step 9 — Section Configuration *Keywords: wizard, sections, section config, combinations, age style level type, add all, categories* ## Wizard Step 9: Section Configuration This step is **optional** but recommended. Sections are the core of your competition structure — they define what competitors can enter. --- ### What Is a Section? A section is a unique combination of: - **Age Group** (e.g., Junior) - **Dance Style** (e.g., Contemporary) - **Level** (e.g., Competitive) - **Performance Type** (e.g., Solo) Example section: **Junior Contemporary Competitive Solo** Each entry at your competition belongs to exactly one section. --- ### Adding Sections **Add individually:** 1. Select an Age Group from the dropdown 2. Select a Dance Style from the dropdown 3. Select a Level from the dropdown 4. Select a Performance Type from the dropdown 5. Click **"Add Section"** **Add all combinations:** Click **"Add All Combinations"** to automatically create every possible section from your selected age groups, styles, levels, and performance types. For example, if you have 3 age groups, 4 styles, 2 levels, and 3 types, this creates up to 72 sections. --- ### Managing Sections - Sections are displayed in a scrollable table (paginated at 50 per page) - Each section shows its Age Group, Style, Level, and Performance Type - Click the × button to remove a section - Click **"Clear All"** to remove all sections at once - A counter shows the number of valid sections vs. the maximum possible --- ### Important Notes - Duplicate sections are automatically prevented - If you remove an age group, style, level, or performance type in an earlier step, any sections using that item are automatically removed - Sections you create here determine what studios and dancers can register for - You can always add or remove sections from the Event Dashboard later --- ## Wizard Step 10 — Registration Fees *Keywords: wizard, fees, registration fee, entry fee, studio fee, dancer fee, free event, custom fee, per dancer, per entry, per studio* ## Wizard Step 10: Registration Fees This step is **optional**. Configure your event's fee structure for studios, dancers, and entries. --- ### Free Events Toggle **"Free to Enter"** to make the entire event free. When enabled, all fee fields are disabled and studios can register and submit entries at no cost. --- ### Main Fees | Fee | Charged To | Description | |-----|-----------|-------------| | **Studio Registration Fee** | Per studio | A one-time fee each studio pays to register for the event | | **Dancer Registration Fee** | Per dancer | A fee per dancer registered for the event | --- ### Entry Fees by Performance Type Each performance type you selected in Step 7 appears with a per-dancer entry fee field: | Column | Description | |--------|-------------| | **Performance Type** | The type (e.g., Solo, Duo, Group) | | **Per-Dancer Fee** | The fee charged per dancer in an entry of this type | | **Example** | Shows calculation: number of dancers × fee = total | For example, if a Trio entry fee is R50 per dancer, the total fee for one trio entry is 3 × R50 = R150. --- ### Custom Fees Add additional fees beyond the standard structure: 1. Click **"Add Custom Fee"** 2. Enter a **Fee Name** (e.g., "Admin Fee", "Music Editing Fee") 3. Enter the **Amount** 4. Select the **Charge Type**: - **Per Studio** — Charged once per registered studio - **Per Dancer** — Charged for each registered dancer - **Per Entry** — Charged for each submitted entry Custom fees are displayed in a list and can be removed individually. --- ### Validation - No fees can be negative - All currency amounts use the currency selected in Step 1 --- ### Skipping This Step Check "I'll configure fees later" to skip. Fees can be set from the Event Dashboard before opening registration. --- ## Wizard Step 11 — Scoring & Results *Keywords: wizard, scoring, results, podium threshold, minimum score, result visibility, hide results, reveal, publish results, first place, second place, third place* ## Wizard Step 11: Scoring & Results This step is **optional**. Configure how scores translate into placements, and control when results become visible. --- ### Podium Thresholds Toggle **"Require Minimum Score"** to enable podium thresholds. When enabled, dancers must achieve a minimum score to earn a podium placement. | Field | Description | |-------|-------------| | **1st Place Minimum** | Minimum score required for 1st place (out of 100) | | **2nd Place Minimum** | Minimum score required for 2nd place (out of 100) | | **3rd Place Minimum** | Minimum score required for 3rd place (out of 100) | Scores must be in descending order: 1st place threshold ≥ 2nd ≥ 3rd. When thresholds are enabled, a dancer who scores below the required minimum will not receive that placement — even if they are the highest-scoring entry. See the **"How Ties and Rankings Work"** article for detailed examples. --- ### Result Visibility **Publish Results** — Toggle whether results are visible to participants. - When off, participants see "Results not yet published" - When on, results are visible according to the display rules below **Results to Display** — Choose what participants can see: - **Display all results** — Everyone can see all placements and scores - **Hide all rankings** — No placements visible - **Hide Top 3 / Top 4 / Top 5** — Top placements are hidden; remaining are visible **What to Hide** (when hiding top results): - **Hide rank only** — Scores are still visible, but placement is hidden - **Hide rank and scores** — Both placement and score are hidden **When to Reveal Hidden Results**: - **Manual** — You reveal results manually from the Event Dashboard - **After Section Complete** — Results are revealed once all entries in the section are scored - **End of Day** — Results are revealed at the end of each competition day - **After Event** — Results are revealed after the entire event concludes --- ### Skipping This Step Check "I'll configure scoring settings later" to skip. These settings can be adjusted from the Event Dashboard at any time, even during the event. --- ## Wizard Step 12 — Custom Awards *Keywords: wizard, awards, gala, gala evening, nomination, custom award, judge nomination, top score* ## Wizard Step 12: Custom Awards This step is **optional**. Configure special awards and gala evening nominations. --- ### Gala Evening Toggle **"Judges Can Nominate for Gala"** to enable gala nominations: - When enabled, judges see a "Nominate for Gala" option on each score card - Judges can flag standout performances for the gala evening showcase - You can review all nominations from the Event Dashboard --- ### Custom Awards Create special recognition awards beyond standard placements. **Adding an Award:** 1. Click **"Add Award"** to open the form 2. Enter the **Award Name** (e.g., "Best Choreography", "Most Entertaining") 3. Select the **Award Type**: - **Judge Nomination** — Judges vote/nominate the recipient - **Top Score in Section** — Automatically awarded to the highest score in a specific section - **Top Score Overall** — Automatically awarded to the highest overall score 4. For "Top Score in Section", select which section the award applies to 5. Optionally add a **Description** 6. Click **"Add Award"** Awards are listed in a table showing the name, type, section (if applicable), and a delete button. --- ### Important Notes - Award names must be unique - "Top Score in Section" awards require you to select a section — this option is only available if you've configured sections in Step 9 - "Top Score" awards are calculated automatically based on scores; "Judge Nomination" awards require judges to vote --- ### Skipping This Step Check "I'll configure awards later" to skip. --- ## Wizard Step 13 — Terms & Conditions *Keywords: wizard, terms, conditions, privacy, rules, consent, recording, policy, POPIA, GDPR* ## Wizard Step 13: Terms & Conditions This step is **optional**. Add the legal and policy documents for your event. --- ### Fields **Terms & Conditions** (textarea) - The legal agreement participants must accept when registering - A default template is provided as a starting point — edit it to match your event's requirements **Privacy Policy** (textarea) - Your data protection and privacy statement - Placeholder guidance: "POPIA/GDPR compliance..." **Competition Rules** (textarea) - Rules for your competition - Placeholder guidance: "Dress code, music requirements..." **Photo/Video Consent** (textarea) - Consent notice regarding photography and videography at the event - A default template is provided **Recording Policy** (dropdown) - Select one of: - **Personal Recording Allowed** — Attendees may record on personal devices - **Official Vendor Only** — Only authorised vendors may record - **Recording Prohibited** — No recording of any kind is permitted --- ### Important Notes - All fields are optional and can be added later from the Event Dashboard - These documents are displayed to participants during the registration process - Consider your local data protection laws (POPIA, GDPR, etc.) when drafting your privacy policy --- ### Skipping This Step Check "I'll add terms & conditions later" to skip. --- ## Wizard Step 14 — Additional Information *Keywords: wizard, additional info, food, accommodation, contact, emergency, hotel, catering* ## Wizard Step 14: Additional Information This step is **optional**. Provide practical details to help participants plan for your event. --- ### Fields | Field | Placeholder Guidance | |-------|---------------------| | **Food Options** | On-site catering, nearby restaurants, dietary options | | **Accommodation Suggestions** | Nearby hotels, special group rates, distance from venue | | **Contact Info** | Organiser email, phone number, website | | **Emergency Contact** | Day-of contact person, emergency procedures | All fields are free-text textareas. Include as much or as little detail as you like. --- ### Skipping This Step Check "I'll add additional info later" to skip. This information can be added or updated at any time from the Event Dashboard. --- ## Wizard Step 15 — Review & Create Event *Keywords: wizard, review, publish, create event, summary, final step, save, validation* ## Wizard Step 15: Review & Create Event This is the final step. Review everything before creating your event. --- ### Summary Overview At the top, a summary card shows your key stats: - Number of **Sections** configured - Number of **Age Groups** selected - Number of **Dance Styles** selected - Number of **Levels** selected - Number of **Performance Types** selected --- ### Section-by-Section Review Each wizard section is displayed as an expandable card showing your configured values: 1. **Basic Information** — Name, dates, visibility, currency, check-in status 2. **Venue** — Venue name, address, location, capacity 3. **Ticketing** — Whether ticketing is enabled, number of ticket days 4. **Competition Categories** — Coloured badges for all age groups, styles, levels, and types 5. **Sections** — Scrollable table of all configured sections (shows first 15 with a count of any additional) 6. **Performance Durations** — Duration per performance type ("N/A" for battles) 7. **Registration Fees** — Studio fee, dancer fee, free-to-enter status, entry fees by type, custom fees 8. **Scoring & Results** — Podium thresholds, visibility settings, reveal timing 9. **Awards** — Gala evening settings, list of custom awards 10. **Terms & Conditions** — Badges showing which documents have been provided 11. **Additional Information** — Badges showing which practical information fields are filled in Each section header has an **Edit** button that takes you directly back to that wizard step. --- ### Required Field Validation If any required steps are incomplete, a warning alert lists what's missing: - Basic Information (name and dates) - Age Groups (at least 1) - Dance Styles (at least 1) - Levels (at least 1) - Performance Types (at least 1) The **"Create Event"** button is disabled until all required sections are complete. --- ### Creating the Event 1. Review all sections carefully 2. Click **"Create Event"** 3. A progress bar shows the save process (saving competition data, categories, sections, configuration, etc.) 4. On success, you see a confirmation message 5. You are automatically redirected to the **Event Dashboard** after 2 seconds --- ### After Creation Your event starts in **Unpublished** status. From the Event Dashboard you can: - Continue refining settings (branding, score cards, judge assignments) - Build your schedule in the Schedule Builder - Publish the event when ready for registration --- ## Managing Your Event After Creation *Keywords: event dashboard, edit event, manage competition, branding, logo, colours, colors, publish, status, unpublished, event editor, sections, checklist* ## Managing Your Event After Creation Once you create an event using the wizard, you manage it from the **Event Dashboard**. This is where you refine settings, add branding, invite judges, build the schedule, and publish. --- ### Accessing the Event Dashboard From the Organizer Dashboard, click on any published or active event to open its Event Dashboard. Draft events open in the wizard instead. --- ### Event Dashboard Sidebar The Event Dashboard has a sidebar with two groups: **Dashboard** - **Dashboard** — Stats, quick-action cards, shareable links, plus Studios/Dancers/Entries/Judges tabs - **Branding** — Logo upload, colour scheme - **Edit Event** — Section-based editor (see below) - **Event Details** — Read-only summary of all event configuration - **Settings** — Event status, publishing, danger zone - **Payments** — Studio fee tracking and payment recording **Event Tools** - **Schedule** — Schedule Builder for ordering performances - **Dancer Check-In** — Mark dancers as arrived on event day - **Judges** — Invite judges, manage invitations and registration codes - **Tickets** — Ticket day configuration - **Score Cards** — Create and assign scoring criteria - **Certificates** — View and download certificates - **Results** — View scores, awards, and rankings --- ### Edit Event Sections Clicking **Edit Event** in the sidebar opens a section-based editor for managing every aspect of your event: | Section | What You Can Do | |---------|----------------| | **Basic Information** | Edit name, description, dates, visibility, dancer check-in | | **Venue & Location** | Change or update venue details | | **Age Groups** | Add or remove age divisions | | **Dance Styles** | Add or remove dance styles | | **Levels** | Add or remove skill levels | | **Performance Types** | Add or remove types, edit durations and per-dancer fees. Removing a type deletes all associated entries, scores, and sections | | **Section Configuration** | Add or remove sections, filter and manage combinations | | **Registration Fees** | Update fee structure, add custom fees | | **Payment Details** | Set payment instructions and due date for studios | | **Ticketing** | Configure ticket days, seats, and pricing | | **Results and Scoring** | Set podium thresholds, result visibility, manage score cards | | **Awards** | Configure gala evening and custom awards | | **Terms & Conditions** | Edit legal documents and recording policy | | **Additional Info** | Update food, accommodation, and contact details | | **Dancer Check-In** | Toggle and access the check-in interface | --- ### Event Branding From the **Branding** page in the sidebar, you can add visual branding to your event: **Event Logo:** - Upload a logo image (PNG, JPG, or SVG, max 1 MB) - The logo appears on your event pages - You can change or remove the logo at any time **Colour Scheme:** - Choose from 6 quick presets: Blue, Purple, Green, Red, Teal, Orange - Or set custom colours for: - **Primary Colour** — Main brand colour - **Secondary Colour** — Supporting colour - **Accent Colour** — Highlight colour - Each colour has a colour picker and a hex code text input --- ### Completion Checklist A sidebar checklist tracks your progress across all sections, showing which are complete and which still need attention. Use this as a guide to ensure your event is fully configured before publishing. --- ### View and Edit Modes The Event Editor operates in two modes: - **View Mode** — Shows all your event data as read-only - **Edit Mode** — Allows you to modify settings Toggle between modes using the button at the top right of the editor. If you have unsaved changes when switching, you'll be warned before losing them. A **Save** button appears in Edit Mode when you have unsaved changes. --- ### Publishing Your Event Once you're satisfied with all settings: 1. Ensure all required sections are complete (check the completion checklist) 2. Publish the event from the dashboard 3. Published events become visible to studios and dancers (if also marked as public) 4. Registration can then be opened for studios to begin submitting entries --- ## Managing Entries *Keywords: entries, manage, edit, delete, add, organizer, search, entry number, status* ## Managing Entries The Entries tab on your Event Dashboard lets you view and manage all submitted competition entries. --- ### Accessing Entries From the Event Dashboard, scroll down to the **Entries** section. You'll see a table of all entries with search and filter options. **Note:** Studios can edit their own entries until the entries closing date. As an organiser, you can edit any entry that is not yet scheduled. --- ### Entry Statuses | Status | Meaning | |--------|---------| | **Draft** | Entry created but not yet submitted by the studio | | **Submitted** | Studio has submitted the entry for the competition | | **Scheduled** | Entry has been placed on the competition schedule | | **Withdrawn** | Entry has been withdrawn | --- ### Searching Entries Use the search bar to filter entries by: - Routine name - Entry number - Section or dance style - Studio name - Status - Dancer name --- ### Adding an Entry Click **"Add Entry"** to create a new entry. This is useful for late registrations or entries that need to be added manually by the organiser. --- ### Editing an Entry Click the **Edit** button on an entry to modify it. You can only edit entries that are **not yet scheduled**. Once an entry is on the schedule, it cannot be edited directly — you would need to remove it from the schedule first. --- ### Deleting an Entry Click the **Delete** button on an entry to remove it. The delete button is **disabled for scheduled entries** to prevent accidental removal of entries that are already on the schedule. --- ### Entry Details Click the expand arrow on an entry to see additional details: - **Notes** attached to the entry (shown with a notes icon) - **All dancers** in the entry with their positions (for group entries) --- ### Entry Table Columns | Column | Description | |--------|-------------| | **Entry #** | The assigned entry number, with dancer name(s) shown alongside | | **Routine Name** | The name of the performance | | **Dancers** | Dancer count or individual names | | **Section** | Performance Type and Dance Style | | **Studio** | The studio that submitted the entry | | **Status** | Current status badge | | **Actions** | Edit and Delete buttons | --- ## Building the Schedule *Keywords: schedule, builder, order, timing, breaks, organizer, publish, sections, performance, awards* ## Building the Schedule This comprehensive guide explains how to use the Schedule Builder to create and manage your competition schedule. --- ### Accessing the Schedule Builder 1. Go to your Event Dashboard 2. Click "Schedule Builder" in the menu 3. You'll see the schedule workspace --- ### Schedule Structure **Multi-Day Support:** - Create separate schedules for each competition day - Switch between days using tabs - Each day has configurable start and end times **Sequential Ordering:** - Items are ordered sequentially throughout the day - Each item's start time = previous item's end time - System automatically calculates all times --- ### Item Types You Can Add **Breaks:** - Short Break (5 min), Medium Break (15 min), Long Break (30 min), Lunch Break (60 min), Time Buffer (10 min) **Special Events:** - Awards Ceremony (60 min), Showcase (45 min), Opening Ceremony (30 min), Closing Ceremony (30 min), Announcement (10 min), Photo Session (30 min) **Day Markers:** - Start of Day (0 min), End of Day (0 min), Custom Item (configurable duration) **Sections:** - Competition performance sections (selected from the right panel) --- ### Adding Performance Sections Sections are listed in the right panel, filtered to only show sections that have entries. Unscheduled sections appear first. **Step-by-step:** 1. Find the section in the right panel (use search to filter by name or attributes) 2. Click the section to add it 3. A dialog shows the section name, entry count, and a **recommended duration** based on entry count and performance type 4. You can override the duration if needed 5. Confirm — the section is added at the end of the current day **Duration Calculation:** The recommended duration is calculated as: entry count x (performance type duration + buffer between entries). **Duplicate Prevention:** - A section cannot be scheduled on more than one day - Battle sections require at least 2 entries to be scheduled --- ### Setting Entry Order Within Sections Expand a section to see its entries listed in order. You can **drag and drop** entries to reorder them within a section. Each entry shows: - Entry number with dancer name(s) displayed alongside - Routine name - Studio - Duration (from music length if provided) - Estimated start time - **Conflict warnings** — red if the same dancer appears back-to-back, yellow if within close proximity The entry order is saved and used on event day to determine the performance sequence. **Dancer Conflict Detection:** The system automatically detects when the same dancer appears in multiple entries within a section: - **Back-to-back** (red) — Same dancer in consecutive entries - **Proximity** (yellow) — Same dancer within 3 entries Use drag-and-drop to separate conflicting entries. --- ### Adding Breaks and Events **Adding a Break:** 1. Click "Add Item" 2. Select "Break" (or Awards, Showcase, etc.) 3. Enter name (e.g., "Lunch Break") 4. Set duration (minutes) 5. Add to schedule **Common Break Types:** - Quick breaks: 5-15 minutes - Costume change breaks: 10-20 minutes - Lunch/Dinner: 45-90 minutes - Intermission: 15-30 minutes --- ### Time Calculations **Automatic Time Calculation:** - Each item starts when the previous item ends - Start time of item N = End time of item N-1 - All times cascade automatically when you add, remove, or reorder items **Configurable Buffers:** - **Buffer between entries** — Default 1 minute (time between performances within a section) - **Buffer between sections** — Default 2 minutes (transition time between sections) - Both are configurable from the schedule settings **Day Timing:** - Each day has configurable start and end times (default 08:00 — 18:00) - If the schedule exceeds the day's end time, an "Overbooked!" warning appears --- ### Conflict Detection The system automatically checks for three types of issues: **Schedule conflicts:** - **Overlap** — An item extends past its allocated time and overlaps with the next item (shown in red) - **Buffer exceeded** — A section has grown beyond its buffer zone (shown in yellow) - **Day overflow** — The schedule exceeds the day's end time (shown as "Overbooked!") **Dancer conflicts:** - **Back-to-back** — The same dancer appears in consecutive entries (shown in red on entries) - **Proximity** — The same dancer appears within 3 entries of each other (shown in yellow) If the schedule is published and has conflicts, you may receive an email notification alerting you to fix them. --- ### Moving and Reordering **Move Items:** - Use **up/down arrow buttons** to reposition items - **Drag and drop** items to reorder them freely - All downstream times automatically recalculate **Protected Items:** Once the schedule goes live, completed and in-progress items are **protected** — they show a lock icon and cannot be moved or deleted. The next upcoming item is also protected to prevent accidental changes. **Delete Items:** - Click the delete button on any unprotected item - Confirm deletion - The item is removed and all times recalculate --- ### Publishing the Schedule **Before Publishing:** 1. Review all sections and timing 2. Fix any critical errors 3. Verify break placements 4. Check day start/end times **Publishing Steps:** 1. Click **"Publish Schedule"** 2. The system automatically **links entries** to their matching schedule items 3. If you have notification emails enabled, all registered studios and dancers receive an email with a link to view the schedule 4. Schedule status changes to PUBLISHED 5. A **shareable public link** is generated (e.g., /schedule/ABCD1234) that you can copy and share **After Publishing:** - The schedule is visible to all registered participants via the public link - You can still make changes and **re-publish** — a "Schedule Updated" notification is sent to participants - A public schedule code is generated on first publish for easy sharing --- ### Day-of Tracking (Live Schedule) Once judges start scoring, the live schedule system automatically tracks progress: - **Section completion** is driven by judge scoring — when all judges score all entries, the section is marked as completed - **Protected items** prevent accidental changes to completed or in-progress schedule items - The schedule view updates automatically for all viewers See the **"Live Schedule Tracking"** article for full details on how live progression works during the event. --- ### Tips for Schedule Building 1. **Start with breaks** - Place major breaks first 2. **Group similar styles** - Flow between similar sections 3. **Buffer time** - Add extra time for unknowns 4. **Consider changeovers** - Allow time between very different sections 5. **Test the flow** - Review the schedule as a dancer would see it 6. **Communicate changes** - Always notify participants of schedule updates --- ## Viewing and Managing Results *Keywords: results, scores, placements, awards, publish, organizer, nominations, certificates* ## Viewing and Managing Results The Results page shows scores, placements, awards, and certificates for all entries at your event. As an organiser, you see results for all studios and all sections. --- ### Accessing Results From the Event Dashboard sidebar, click **Results** under Event Tools. --- ### Results Tabs The Results page has four tabs: | Tab | What It Shows | |-----|--------------| | **Results** | Scores and placements grouped by section | | **Nominations** | Gala nominations and custom award nominations from judges | | **Awards** | High score awards, special awards, and placements by section | | **Certificates** | Downloadable certificates for placed entries | --- ### Results Tab Entries are grouped by section. For each entry you can see: - Rank/placement - Entry number and routine name - Dancer names and studio - Overall score **Expanding an entry** reveals detailed scoring per judge, including individual criteria scores and comments (if enabled). **Search and filter:** Search by routine name, dancer name, entry number, or studio. Filter by specific sections using the "Sections" button. **Podium threshold banner:** If podium thresholds are enabled, a banner shows the minimum score required for 1st, 2nd, and 3rd place. --- ### Nominations Tab Shows all judge nominations: - **Gala nominations** — entries nominated by judges for the gala showcase, with nomination count and which judges nominated - **Custom award nominations** — entries nominated for custom awards you configured --- ### Controlling Result Visibility Results visibility is controlled from the **Settings** page (not from the Results page itself): 1. Go to **Settings** in the sidebar 2. Toggle **"Publish Results"** to make results visible to participants 3. Use **"Results to Display"** to optionally hide top placements (top 3, 4, or 5) When results are not published, participants see "Results not yet published" in their portals. --- ### Important Notes - Results are calculated automatically from judge scores — you do not need to manually calculate or release them - Podium thresholds (if enabled) are applied automatically - Ties are handled using standard competition ranking rules (see "How Ties and Rankings Work") - Hiding top placements lets you reveal them at the awards ceremony --- ## Managing Judges *Keywords: judge, judges, invite, invitation, assign, section, stand-in, replacement, sick, absent, remove, panel, registration code, code, self-register, judge registration* ## Managing Judges Judges are central to your competition. This guide covers the different ways to add judges, assigning them to sections, and what to do when a judge is unavailable. --- ### How Judge Registration Works There are **three ways** a judge can join your event. You can use any combination of these methods: | Method | How It Works | Best For | |--------|-------------|----------| | **Email Invitation** | You send a personal invitation to a specific judge's email | Judges you know personally and want on your panel | | **Registration Code** | You create a shareable code that any judge can use to self-register | Open calls for judges, sharing on social media, or group sign-ups | | **Direct Registration** | A judge finds your event on the platform and registers using a code | Judges who discover your event independently | **All three methods result in the same outcome:** the judge appears on your judge panel and can be assigned to sections. --- ### Method 1: Email Invitation Judges are invited by email from the **Judges** section of your event dashboard. 1. Go to your event dashboard 2. Click **Judges** in the sidebar 3. Click **Invite Judge** 4. Enter the judge's email address and optionally their name and a personal message 5. Click **Send Invitation** **What happens next:** - The judge receives an email with a link to accept the invitation - If they already have a ConquerComp account, they can accept immediately - If they don't have an account, they'll be prompted to register first (as a Judge role) - Once accepted, the judge appears on your judge panel and can access the event **Duplicate prevention:** - The system prevents sending duplicate invitations to the same email - It also checks whether the judge is already registered for your event --- ### The Judge Panel Your event's Judges page shows all registered judges with: | Column | Description | |--------|-------------| | **Name** | Judge's full name | | **Email** | Their email address | | **Status** | Registered, Invited, or Pending | | **Date** | Registration or invitation date | | **Actions** | Remove button | Below the registered judges table, a **Pending Invitations** table shows invitations that haven't been accepted yet, with **Resend** and **Cancel** buttons. --- ### Method 2: Registration Codes Registration codes let judges self-register for your event without a personal invitation. This is ideal for open calls, sharing on social media, or when you want multiple judges to sign up using a single code. **Creating a code:** 1. Go to the **Judges** page for your event 2. Scroll to the **Judge Registration Codes** section 3. Click **"Create New Code"** 4. Give it a name (e.g., "Main Panel", "Guest Judges", "Social Media") 5. Optionally set a **maximum number of uses** (leave blank for unlimited) **Managing codes:** Each code displays: | Column | Description | |--------|-------------| | **Name** | The label you gave the code | | **Code** | The shareable code string (e.g., JUDGE-SPRING2025-ABC123) | | **Max Uses** | Usage limit (or unlimited) | | **Used** | How many judges have used this code | | **Status** | Active or Inactive | | **Created** | When the code was created | You can **copy**, **deactivate**, or **delete** codes at any time. Deactivating a code prevents new judges from using it, but judges who already registered with it are not affected. **How judges use the code:** Judges enter the code in one of two places: - On the **event registration page** (public) — they select "Register as Judge" and enter the code - From their **Judge Dashboard** — they open the event and enter the code when prompted --- ### Method 3: Direct Registration (from Judge Dashboard) Judges who already have a ConquerComp account with the Judge role can find your event and register directly: 1. The judge logs in to their **Judge Dashboard** 2. They click **Find Events** or enter your event's code/slug 3. They open the event and enter a **registration code** to complete registration 4. Once registered, the event appears on their dashboard and they appear on your judge panel > **Note:** Direct registration still requires a valid registration code. Judges cannot join your event without either an invitation or a code. --- ### Assigning Judges to Sections After judges are registered, you can assign them to specific sections: 1. Go to the **Judges** page for your event 2. Select a judge 3. Choose which sections they should judge 4. Save the assignments **Best practices:** - Assign **all judges** to sections before the event starts - Make sure every section that appears on your schedule has judges assigned - Judges can be assigned to multiple sections - Multiple judges can be assigned to the same section --- ### Score Cards Before judges can score, you need score cards configured: 1. **Create score cards** in the Scoring Setup section of your event 2. **Add criteria** to each score card (e.g., Technique, Choreography, Musicality, Presentation) 3. **Set point values** for each criterion (e.g., max 10 points each) 4. **Assign score cards to sections** — each section needs a score card linked to it You can create multiple score cards for different section types (e.g., one for solos, another for groups, a battle score card for battles). **Score card options:** - **Include Comments** — Allow judges to write feedback - **Comments Required** — Force judges to add a comment before submitting - **Comments Public** — Make judge comments visible to participants in results --- ### Battle Score Cards For battle-format sections (e.g., freestyle battles, cyphers), use a **Battle Score Card** instead of a regular score card: - Battle score cards use an **elimination voting system** instead of numerical scoring - Judges vote for which dancers advance each round - When 4 or fewer dancers remain, the system eliminates **one at a time** to ensure unique 1st through 4th placements (no ties) - Placements are determined by elimination order (last dancer standing wins) - See the "Battle Voting for Judges" article for details on how voting works --- ### Placement Score Cards For placement-format battle sections, use a **Placement Score Card**: - Judges assign **positions** (1st through 10th) to participants instead of elimination voting - Each placement position maps to a **point value** (e.g., 1st = 10 pts, 2nd = 9 pts, ..., 10th = 1 pt) - After all judges submit, the system **averages placements** across judges and calculates final scores - **Ties are resolved** using most 1st-place votes, then 2nd-place votes, etc. - See the "Placement Voting for Judges" article for details on how voting works --- ### CRITICAL: Judge Availability and the Live Schedule > **If a judge is absent and cannot score, your live schedule will stop advancing.** The live schedule is directly driven by judge scoring. A section is only marked as completed when **every assigned judge** has scored **every entry** in that section. If even one judge is missing, the schedule will remain stuck on that section indefinitely. **What to do if a judge is sick or unavailable:** 1. **Find a replacement immediately** — You need someone to score in the absent judge's place 2. **Invite the stand-in judge** — Send an invitation from the Judges page 3. **Once they accept**, assign them to the same sections as the absent judge 4. **Remove the absent judge** — Delete the absent judge from the competition so the system no longer waits for their scores > **Important:** Do NOT leave an absent judge assigned to sections. The system will wait indefinitely for their scores before advancing the schedule. **Preparing for judge emergencies:** - Have **one or two backup judges** on standby for your event - Brief backup judges on your scoring criteria beforehand - Keep the backup judges' email addresses handy so you can invite them quickly - Test the invitation flow before event day --- ### Removing a Judge If you need to remove a judge (e.g., they cancelled): 1. Go to the **Judges** page 2. Find the judge to remove 3. Click **Remove** or **Delete** 4. Confirm the removal **Note:** If the judge has already submitted scores, those scores remain in the system. Removing a judge only prevents the system from waiting for their future scores. --- ### Judge Checklist Before Event Day Use this checklist to ensure your judging setup is ready: - [ ] All judges invited and accepted - [ ] All judges assigned to their sections - [ ] Score cards created with criteria and point values - [ ] Score cards assigned to every scheduled section - [ ] Battle score cards configured for any knockout battle sections - [ ] Placement score cards configured for any placement battle sections - [ ] Backup judge(s) identified and briefed - [ ] Judges have tested logging in to the platform - [ ] Judges understand the scoring interface (share the Judge Guide) --- ## Score Cards & Scoring Setup *Keywords: scorecard, score card, scoring, criteria, technique, points, weight, setup, configure* ## Score Cards & Scoring Setup Score cards define what judges evaluate and how scores are calculated. Setting up scoring correctly is essential for fair, consistent judging. --- ### How Scoring Works 1. **You create score cards** with named criteria (e.g., Technique, Musicality) 2. **Each criterion has a maximum point value** (e.g., 10 points) 3. **Score cards are assigned to sections** — a section can only have one score card 4. **Judges see the score card** when scoring entries in that section 5. **Judges rate each criterion** and optionally add comments 6. **The system calculates totals** by summing all criteria scores --- ### Creating a Score Card 1. Go to the **Scoring** section of your event 2. Click **Add Score Card** 3. Enter a name (e.g., "Standard Solo", "Group Performance", "Battle Elimination") 4. Configure options: - **Include Comments** — Judges can write feedback per entry - **Comments Required** — Judges must write a comment to submit - **Comments Public** — Participants can see judge comments in their results --- ### Adding Criteria After creating a score card, add criteria: 1. Click **Add Criterion** 2. Enter the criterion name (e.g., "Technique") 3. Set the **maximum points** (e.g., 10) 4. Optionally add a description to guide judges 5. Drag to reorder criteria as needed **Common criteria examples:** | Criterion | Description | Typical Max | |-----------|-------------|-------------| | **Technique** | Technical skill, control, and execution | 10 | | **Choreography** | Creative movement choices and structure | 10 | | **Musicality** | Rhythm, timing, and music interpretation | 10 | | **Presentation** | Stage presence, expression, and performance quality | 10 | | **Costume & Appearance** | Appropriateness and visual impact | 5 | You can customise criteria to match your competition's judging philosophy. --- ### Assigning Score Cards to Sections Each section on your schedule needs a score card: 1. Go to **Scoring** > **Section Assignments** 2. For each section, select the appropriate score card 3. You can assign the same score card to multiple sections 4. A **default score card** can be set to auto-assign to new sections **Tips:** - Create separate score cards if different section types need different criteria (e.g., solos vs. groups) - Assign score cards **before publishing your schedule** and before judges begin scoring - Score cards can be locked after judging starts to prevent accidental changes --- ### Score Card Types Comparison | Feature | Regular Score Card | Battle (Knockout) Score Card | Placement Score Card | |---------|-------------------|------------------------------|---------------------| | **Scoring method** | Numerical criteria (e.g., 1-10) | Elimination voting | Judge-ranked positions (1st–10th) | | **Used for** | Traditional sections | Knockout battles/cyphers | Placement battles | | **Score calculation** | Sum of criteria = total score | Votes determine advancement | Average placement → points | | **Placements** | Ranked by total score | Elimination order | Average rank across judges | | **Judge interaction** | Rate criteria, add comments | Tap numbers to vote | Assign positions to participants | --- ### What Judges See When a judge opens a section to score: 1. The **entry name and dancers** are displayed 2. The **score card criteria** appear as individual fields 3. The judge enters a score for **each criterion** (0 to max points) 4. If comments are enabled, a text field appears for feedback 5. Scores **auto-save as drafts** so nothing is lost 6. The judge clicks **Submit** to finalise the score Judges can edit their scores for entries within the current section by navigating back and resubmitting. Once they complete a section and move on, scores for that section are locked. --- ### Score Card Status The Scoring page shows the status of your score card setup: - **Sections without score cards** — These sections cannot be judged until assigned - **Score cards without sections** — Created but not yet in use - **Active score cards** — Currently assigned and ready for judging --- ## The Event Dashboard *Keywords: event dashboard, dashboard, overview, tabs, studios tab, dancers tab, entries tab, judges tab, quick actions, stats, manage event* ## The Event Dashboard After creating an event with the wizard, you manage it from the **Event Dashboard**. This is the hub for all event operations — from editing details through to running the event on the day. --- ### Accessing the Event Dashboard From the **Organizer Dashboard**, click on any published or active event to open its Event Dashboard. Draft events open in the wizard instead. --- ### Sidebar Navigation The Event Dashboard has a persistent sidebar (desktop) or hamburger menu (mobile) with two groups: **Dashboard** - **Dashboard** — Stats, alerts, and quick actions (default view), plus Studios/Dancers/Entries/Judges tabs - **Branding** — Logo and colour scheme - **Edit Event** — Opens the Event Editor to change settings - **Event Details** — Read-only summary of all event configuration - **Settings** — Publish status, visibility, check-in, danger zone - **Payments** — Studio fee tracking and payment recording **Event Tools** - **Schedule** — Schedule Builder for ordering performances - **Dancer Check-In** — Mark dancers as arrived on event day - **Judges** — Manage judge panel and invitations - **Tickets** — Ticket day configuration - **Score Cards** — Create and assign scoring criteria - **Certificates** — View and download certificates - **Results** — View scores, awards, and rankings --- ### Overview Tab The default view when you open the Event Dashboard. **Status Alerts** Contextual banners appear when action is needed (each can be dismissed): - Event is unpublished — with a Publish button - Score cards not yet configured - Unchecked-in dancers (on event day) - Schedule needs review (new entries since last update) - Incomplete event setup (missing venue, dates, age groups, styles, levels, performance types, pricing, or scoring) - Payment instructions missing (if fees configured but no payment details) **Statistics Cards** Six summary cards across the top: - **Entries** — Total entry count - **Studios** — Registered studios - **Dancers** — Registered dancers - **Judges** — Registered judges - **Tickets Sold** — Spectator tickets purchased - **Revenue** — Total from paid ticket orders **Quick Actions** Eight action cards for fast navigation: 1. Schedule Builder — Build and manage the schedule 2. Dancer Check-In — Mark dancers as arrived 3. Score Cards — Create scoring criteria 4. Tickets — Manage ticket configuration 5. Results — View competition results 6. Judge Scoring — Judges score entries 7. Certificates — View and download certificates 8. Settings — Event settings and publishing --- ### Studios Tab Manage which dance studios are registered for your event. - **Add Studio** button — Search and register a studio - **Table columns:** Studio name, contact (name and email), location (city, region), registration date - **Remove** button per studio — Removes the studio and all associated data --- ### Dancers Tab View and manage all registered dancers. - **Search bar** — Filter by dancer name, ID number, or studio - **Add Dancer** button — Register an individual dancer (see "Managing Dancers" article) - **Table columns:** Dancer name, ID number, studio affiliation, type badge, check-in status, registration date - **Remove** button per dancer — Removes the dancer and associated entries/scores - Expandable rows for group entries showing all dancers --- ### Entries Tab View and manage all submitted competition entries. - **Search bar** — Filter by routine name, entry number, category, style, studio, status, or dancer name - **Add Entry** button — Create a new entry (useful for late registrations) - **Table columns:** Entry number, routine name, dancers, category, dance style, studio, status badge - **Status badges:** Draft, Submitted, Scheduled, Withdrawn - **Edit** and **Delete** buttons per entry (delete disabled if entry is already scheduled) - Expandable rows for group entries --- ### Judges Tab Manage your judge panel and invitations. - **Invite Judge** button — Send an email invitation - **Registered Judges** table — Name, email, status, registration date, remove button - **Pending Invitations** table — With resend and cancel buttons - **Judge Registration Codes** — Create shareable codes judges can use to self-register - Create Code button - Table showing code, label, usage count, status, copy button, deactivate button --- ### Shareable Links The Overview tab also displays shareable links and access codes for your event, making it easy to share registration URLs with studios and judges. --- ## Event Branding — Logo & Colours *Keywords: branding, logo, colour, color, scheme, preset, primary, secondary, accent, upload, image, theme* ## Event Branding — Logo & Colours Customise the visual appearance of your event by uploading a logo and selecting a colour scheme. Branding is applied to your event pages and visible to all participants. --- ### Accessing Branding From the Event Dashboard sidebar, click **Branding**. You can also reach it via the Branding quick-action card on the Overview tab. --- ### Event Logo - Click **Upload Logo** to select an image file - Accepted formats: **PNG**, **JPG**, or **SVG** - Maximum file size: **1 MB** - A 150 x 150 px preview is shown after upload - Click **Change Logo** to replace, or **Remove** to delete the current logo - The logo appears on your event dashboard header and public event pages --- ### Colour Scheme **Quick Presets** Choose from 6 one-click colour presets: | Preset | Primary | Secondary | Accent | |--------|---------|-----------|--------| | Blue | #2e668c | #6c757d | #2e8c6e | | Purple | Purple tones | Grey | Complementary | | Green | Green tones | Grey | Complementary | | Red | Red tones | Grey | Complementary | | Teal | Teal tones | Grey | Complementary | | Orange | Orange tones | Grey | Complementary | **Custom Colours** For full control, set each colour individually: - **Primary Colour** — Used for buttons, headers, and primary UI elements - **Secondary Colour** — Used for secondary text and borders - **Accent Colour** — Used for highlights and call-to-action elements Each colour has a colour picker and a hex code text input. Changes update the live preview immediately. --- ### Live Preview A preview card shows how your branding will look: - **Header gradient** from primary to accent colour with your logo and event name - **Button styles** showing primary, accent, and secondary buttons - Text contrast is automatically calculated for readability --- ### Saving Click **Save Changes** at the top of the page. An unsaved-changes warning appears if you try to navigate away before saving. --- ## Event Settings & Publishing *Keywords: settings, publish, unpublish, status, registration, open, close, delete, danger zone, visibility, results, check-in, reset scores, reset schedule, purge, public event, manual override* ## Event Settings & Publishing Manage your event's status, visibility, results publishing, dancer check-in, and perform administrative actions from the Settings page. --- ### Accessing Settings From the Event Dashboard sidebar, click **Settings**. --- ### Quick Links The top of the Settings page provides shortcuts to: - **Edit Event Details** — Opens the Event Editor to update name, dates, venue, fees, and configuration - **Event Branding** — Opens the branding page to customise logo and colour scheme --- ### Event Status & Visibility **Event Status** | Status | Meaning | |--------|---------| | **Unpublished** | Event is hidden. Registration, tickets, program, and schedule are disabled | | **Published** | Event is live. All public links are accessible | Changing status triggers a confirmation dialog. When publishing, the system checks that all required configuration is complete (age groups, dance styles, levels, performance types, pricing, and scoring). If anything is missing, you'll see a list of items to resolve. **Publishing Limits** Each unique event counts towards your subscription's publishing limit once. Unpublishing and re-publishing the same event does not count again. If you've reached your limit, you'll be prompted to upgrade. **Public Event Toggle** - When enabled, the event appears in public event listings and is visible to everyone - The event must also be **Published** to appear in studio and dancer dashboards - Changes are saved automatically --- ### Results Publishing Control when and how competition results are visible to participants. - **Publish Results** — Toggle to make results visible in participant portals. When off, participants see "Results not yet published" - **Results to Display** — Control which placements are visible: - **Display all results** — Everyone can see all placements and scores - **Hide all rankings** — No placements visible (reveal everything at awards ceremony) - **Hide Top 3 / Top 4 / Top 5** — Top placements are hidden; remaining are visible - **What to Hide** (when hiding results) — Choose what information to hide for hidden placements: - **Hide rank only** — Scores and comments remain visible, only placement rank is hidden - **Hide rank and scores** — Placement rank, scores, and comments are all hidden - **When to Reveal** — Choose when hidden results are automatically revealed: - **Manual** — Reveal from the Event Dashboard - **After Section Complete** — Reveal when all entries in the section are scored - **End of Day** — Reveal at the end of each competition day - **After Event** — Reveal after the entire event concludes Changes are saved automatically. --- ### Dancer Check-In Track dancer arrivals at the venue on competition day. - **Enable Dancer Check-In** — Toggle to activate the check-in feature - When enabled, a **Go to Check-In** button appears linking to the check-in page - Mark dancers as arrived to monitor attendance versus registrations Changes are saved automatically. --- ### Danger Zone These actions are irreversible. Each requires a confirmation dialog before proceeding. | Action | What It Does | |--------|-------------| | **Reset All Judging Scores** | Deletes all scores, criteria scores, nominations, battle data (votes, rounds, participants, sessions), entry results, awards, and certificates. Also clears judge schedule progress (completed sections, resume positions), resets competition judging status (live position tracking), and unlocks all scorecards so judges can re-enter scores | | **Reset Schedule Status** | Resets all schedule days to "Not Started", clears the current item index, AND deletes all scores, results, awards, certificates, judge progress, and judging status. Unlocks all scorecards | | **Purge All Judge Data** | Removes all judge assignments, section assignments, access links, judge programs, scores, nominations, battle data, entry results, judge schedule progress, and judging status. Unlocks all scorecards. Useful for cleaning up after judges are removed | | **Delete Event** | Permanently deletes the event and all associated data. Requires typing **DELETE** to confirm | --- ## Managing Studios (Organizer) *Keywords: studio, manage, add, remove, roster, cascade, organizer, registered studios* ## Managing Studios (Organizer) The Studios tab on your Event Dashboard lets you see which studios have registered and manage their participation. --- ### Studios Tab Access from the Event Dashboard — the Studios section is within the Dashboard view. It shows: - **Add Studio** button — Search for and register a studio for your event - **Registered Studios** table — Studio name, contact (name and email), location (city, region), registration date - **Remove** button per studio — Removes the studio and all associated data --- ### How Studios Get Registered Studios can register for your event in two ways: 1. **Registration Link** — Share your event's public registration URL, and studios register themselves 2. **Organiser adds them** — Click "Add Studio" to search for a studio and register them directly --- ### Removing a Studio 1. Click the **Remove** button next to a studio 2. A confirmation dialog appears explaining cascade effects: - All dancers affiliated with that studio will be removed - All entries submitted by those dancers will be removed - Scores associated with those entries will be removed 3. Confirm to proceed — this action cannot be undone --- ## Managing Dancers (Organizer) *Keywords: dancer, manage, add, remove, roster, affiliated, organizer, cascade, entries, expand, multi-studio* ## Managing Dancers (Organizer) The Dancers tab on your Event Dashboard shows all dancers registered for your event. --- ### Dancers Tab Access from the Event Dashboard — the Dancers section is within the Dashboard view. The tab displays: - **Search bar** — Filter by dancer name, ID number, or studio - **Add Dancer** button — Register a new dancer for the event - **All Dancers** table — Dancer name, ID number, studio affiliation, type badge (Studio), check-in status (Checked In/Pending), registration date - **Expand/collapse** — Click any dancer row to view all their entries for this event - **Remove** button per dancer — Removes the dancer and associated entries/scores --- ### Viewing a Dancer's Entries Click on any dancer row to expand it and see all entries associated with that dancer for this event. Each entry shows: - **Entry number** — The unique entry number assigned at submission - **Routine name** — The name of the routine - **Section details** — Performance type, dance style, level, and age division - **Studio** — Which studio produced the entry (useful when a dancer has entries from multiple studios) - **Status** — Current entry status (Submitted, Approved, Scheduled, Checked In, Performed, Scored) - **Group indicator** — For group entries, shows how many other dancers are in the routine (hover to see their names) Click the row again to collapse it. Entries are loaded on first expand and cached so re-expanding is instant. > **Multi-studio entries:** A dancer can appear in entries produced by different studios. The studio name is shown next to each entry so you can see at a glance which studio is responsible for each routine. --- ### How Dancers Get Registered | Method | Who Does It | Result | |--------|------------|--------| | **Studio registers dancer** | Studio owner/teacher | Dancer linked to studio | | **Dancer self-registers** | Dancer with studio code | Dancer linked to studio automatically | | **Guardian registers** | Parent/guardian | Dancer linked to studio if affiliated | --- ### Removing a Dancer 1. Click the **Remove** button next to a dancer 2. A confirmation dialog explains cascade effects: - All entries submitted by that dancer will be removed - All scores for those entries will be removed 3. Confirm to proceed — this action cannot be undone > **Note:** Removing a dancer does not affect other dancers from the same studio. --- ## Event Certificates *Keywords: certificate, gold, silver, bronze, download, PDF, filter, placement* ## Event Certificates Certificates are automatically generated for entries that received 1st, 2nd, or 3rd place in their section. --- ### Accessing Certificates From the Event Dashboard sidebar, click **Certificates** under Event Tools. --- ### Certificate Types | Type | Placement | Colour | |------|-----------|--------| | **Gold** | 1st place | Yellow | | **Silver** | 2nd place | Grey | | **Bronze** | 3rd place | Orange | Certificates are generated automatically based on scoring results. No manual creation is needed. --- ### Summary At the top of the page, clickable summary cards show the count of Gold, Silver, and Bronze certificates. Click a card to filter by that type. --- ### Searching and Filtering - **Search** — Search by routine name, dancer name, or studio name - **Filter by** — Use the Filters button to filter by: - Age Division - Level - Dance Style - Performance Type - **Clear filters** — Click "Clear all filters" to reset --- ### Viewing and Downloading - **Certificate grid** — Certificates are displayed as cards in a responsive grid - **View** — Click the View button on a certificate card to open a full preview - **Download** — From the preview, click Download to generate a PDF of the certificate Each certificate card shows the routine name, dancers, studio, certificate type badge, score, and rank. --- ## Awards & Winners Management *Keywords: awards, winners, gala, nomination, top scores, custom award, overall, recognition* ## Awards & Winners Management The Awards page shows gala nominations, custom award nominations, and top score award leaders — all populated automatically from judge scores and nominations. --- ### Accessing Awards From the Event Dashboard, navigate to the **Results** page under Event Tools. The Awards page is accessible from there, or as a separate view depending on your dashboard layout. --- ### Summary Cards At the top, three summary cards show: - **Gala Nominees** — count of entries nominated for the gala - **Custom Awards** — count of custom award nominations - **Top Score Awards** — count of top score awards configured --- ### Gala Evening Nominations If gala nominations are enabled (configured in the wizard or Event Editor), this section shows all entries that judges nominated for the gala: | Column | Description | |--------|-------------| | **Entry #** | The entry number | | **Routine Name** | The performance name | | **Dancers** | Dancer names | | **Studio** | The submitting studio | | **Section** | The competition section | | **Nomination Count** | How many judges nominated this entry | | **Nominated By** | Badges showing which judges nominated | | **Avg Score** | The entry's average score | Gala nominations are made by judges during scoring — they appear here automatically. --- ### Custom Award Nominations Custom awards configured in the wizard or Event Editor appear here with their nominations: - Each award shows its **name** and **description** - A table lists the nominated entries with entry number, name, dancers, studio, nomination count, and which judges nominated --- ### Top Score Award Leaders For awards configured as "Top Score Overall" or "Top Score in Section": - Each award shows its **name**, **type** (Overall or Section), and **category badge** - A table lists the leading entries ranked by score: - Place badge (1st, 2nd, 3rd, etc.) - Entry number and name - Studio and section - Average score with judge count --- ### Important Notes - Awards data is populated automatically from judge scores and nominations — you do not manually assign winners - Custom awards are **configured** in the Event Editor or Competition Wizard (Awards step), not on this page - If no scores or nominations exist yet, you'll see: "No awards data yet — Awards will appear here once judges start submitting scores and nominations" --- ## Organizer Dashboard Overview *Keywords: dashboard, overview, organizer, home, events, create, draft* ## Organizer Dashboard The Organizer Dashboard is your home page for managing all your competitions. It shows all your events with their status and provides quick actions. --- ### Stats Three stat cards at the top show: - **Total Events** — all events you've created - **Published Events** — events that are live and visible (green) - **Unpublished Events** — events still in draft or not yet published --- ### Event List Your events are displayed as cards with: - Event name (click to open) - Status badge (Draft, Unpublished, or Published) - Start date - Venue name (if set) **Filter tabs** let you view All, Published, or Unpublished events. A search bar filters by event name, venue, or location. --- ### Quick Actions - **Create Event** — Opens the Competition Wizard to create a new event - **Billing** — View your subscription and billing status - **Settings** — Manage your organisation profile For draft/unpublished events, each card has an **Edit** button to continue setup and a **Delete** button to remove the draft. --- ### Deleted Events At the bottom of the page, a collapsible section shows deleted events with their original name, date range, location, and deletion date. This lets you keep a record of past events. --- ### Subscription If you are on a free trial, a trial alert banner appears with an **Upgrade** button. If you reach your subscription's event limit, you'll be prompted to upgrade when trying to create a new event. --- ## Billing & Tokens *Keywords: billing, tokens, balance, purchase, transaction, history, payfast* ## Billing & Tokens The Billing page gives you a full view of your event token balance and transaction history. --- ### Accessing Billing From the Organizer Dashboard, click **Billing** in the sidebar, or use the quick actions on the dashboard. --- ### Token Balance Tab Shows your current token balance: - **Small tokens** — for events up to 2 days, 150 entries, 200 tickets per day - **Medium tokens** — for events up to 3 days, 300 entries, 350 tickets per day - **Large tokens** — for events with no day limit, 1,000 entries, 500 tickets per day - Total available tokens and any tokens granted by ConquerComp --- ### Transactions Tab A full history of all your token activity: - **Purchases** — tokens bought via PayFast, with payment status and date - **Consumed** — tokens used to publish events, linked to the event name - **Granted** — tokens provisioned by ConquerComp (shown as "Granted by ConquerComp") --- ### Buying More Tokens Click **Buy Tokens** to go to the Token Purchase page. See the "Event Tokens & Pricing" article for full details on token tiers and pricing. --- ### Event Payments Studio fee tracking and payment recording are managed per-event from the **Payments** tab on each Event Dashboard — not from this page. --- ## Event Tokens & Pricing *Keywords: token, tokens, pricing, price, cost, small, medium, large, publish, purchase, payfast, payment, buy, upgrade, tier, balance* ## Event Tokens & Pricing ConquerComp uses an event token model — each token lets you publish one event. You choose the token tier that matches your event size when you publish. --- ### Token Tiers **Small Event Token — R2,500** - Up to 150 performance entries - 200 tickets per day - 2 days max **Medium Event Token — R5,000** - Up to 300 performance entries - 350 tickets per day - 3 days max **Large Event Token — R8,000** - Up to 1,000 performance entries - 500 tickets per day - No days limit --- ### How Publishing Works 1. When you click **Publish Event**, ConquerComp checks your event configuration (primarily duration) and determines the minimum required token tier. 2. A confirmation dialog shows you which tier is needed and how many tokens you will have remaining after publishing. 3. On confirmation, one token is consumed and your event goes live. 4. The token is permanently linked to your event — unpublishing does **not** return the token. --- ### Which Tier Do I Need? Your minimum required tier is based on your event duration: - **1–2 day events** — Small token is sufficient - **3 day events** — Medium token required - **4+ day events** — Large token required A higher-tier token can always be used for a smaller event (e.g. a Large token works for a 1-day event). --- ### Mid-Event Upgrade If your event was published with a Small or Medium token and you later need higher limits, you can upgrade by paying the difference between tiers. The upgrade is available from the Event Dashboard and Event Settings page. Once upgraded, the new tier limits apply immediately. --- ### Purchasing Tokens 1. Go to **Billing → Buy Tokens** or navigate to **Tokens → Purchase** from the sidebar. 2. Select a tier (Small, Medium, or Large). 3. Click **Buy Now** — you will be securely redirected to PayFast to complete payment. 4. Once payment is confirmed, your token is credited to your account instantly. 5. You can return to the purchase page to check your updated balance. Payments are processed securely via **PayFast** and support credit card, debit card, and Instant EFT. --- ### Free Token Grant New organizer accounts receive a complimentary **Small event token** valid for 12 months. This allows you to publish your first event at no cost. --- ### Token Expiry Purchased tokens do not expire. Free grant tokens expire after 12 months from the date they were issued. Expiry dates are shown on the Billing page and on the Token Balance card on your dashboard. --- ### Need Help? If you need tokens urgently or have a billing issue, contact us at **support@conquercomp.com** and we will assist you. --- ## Organizer Settings *Keywords: settings, organization, profile, delete account* ## Organizer Settings The Settings page lets you manage your organisation profile and account. --- ### Organisation Profile Edit your organisation's details: | Field | Required? | Description | |-------|-----------|-------------| | **Organization Name** | Yes | Your organisation's official name | | **Contact Email** | Yes | Primary email for correspondence | | **Phone Number** | No | Contact phone number | | **Address** | No | Your organisation's address | --- ### Account Owner A read-only section showing the account owner's name and email. This cannot be changed from this page. --- ### Danger Zone **Delete My Account** — Permanently removes your organisation, all competitions, entries, scores, and settings. This action cannot be undone. If you have an active subscription, you must cancel it before deleting your account. --- ## Live Schedule Tracking *Keywords: live, schedule, tracking, progress, sync, status, delay, advance, pause, resume, organizer* ## Live Schedule Tracking Once your schedule is published, the live schedule system tracks competition progress automatically as judges score performances. --- ### How It Works - **Automatic progression** — When all assigned judges finish scoring every entry in a section, that section is marked as completed and the schedule advances to the next item. - **Server-side sync** — Schedule status is calculated on the server, so it keeps working even if you close your browser. Judges trigger a sync each time they submit a score. - **Entry linking** — When you publish the schedule, entries are automatically linked to their matching schedule items. This ensures accurate progress tracking without manual setup. --- ### Schedule Statuses | Status | Meaning | |--------|---------| | **Not Started** | The day has not begun | | **In Progress** | At least one section is currently being scored | | **Completed** | All sections and items for the day are finished | Each schedule item also has its own status: | Item Status | Meaning | |-------------|---------| | **Upcoming** | Not yet reached in the schedule | | **In Progress** | Judges are currently scoring this section (or the break/event is active) | | **Completed** | All entries scored by all judges (or item manually advanced past) | --- ### Schedule Progression Schedule progression is driven automatically by judge scoring. When all assigned judges score all entries in a section, the section is marked as completed and the schedule advances. The Schedule Builder shows live status on each item: - **Protected items** — Completed and in-progress items are locked and cannot be moved or deleted - **Lock icons** — Show which items are protected, with tooltips explaining why --- ### Delay Tracking The system compares each item's planned start time with its actual start time: - **On time** — Schedule is running as planned - **Behind schedule** — A delay is detected and shown to viewers. All upcoming estimated times shift accordingly. - **Ahead of schedule** — Running early. Upcoming times adjust down. --- ### Non-Performance Items Breaks, awards ceremonies, showcases, and other non-performance items are handled by the judging system. Judges acknowledge them as they encounter them during their scoring session, and the schedule advances past them. --- ### CRITICAL: All Judges Must Score for the Schedule to Advance > **The live schedule will NOT advance past a section until every assigned judge has scored every entry in that section.** This is the most important thing to understand about the live schedule. If even one judge is missing, unavailable, or has not finished scoring, the schedule will remain stuck on that section. **Common scenarios that cause the schedule to stall:** | Scenario | What Happens | Solution | |----------|-------------|----------| | Judge is sick or absent | Schedule stops — system waits for their scores | Invite a stand-in judge and remove the absent judge | | Judge has connection issues | Schedule pauses until their offline scores sync | Help them reconnect; scores in their queue will auto-sync | | Judge forgot to submit an entry | Section shows as partially scored | Remind the judge to check their progress and submit all entries | | Judge left the event early | Schedule stops on their next assigned section | Remove the judge or find a replacement immediately | **How to fix a stalled schedule:** 1. Check which judge has not completed scoring — the Judges page shows progress per judge 2. If the judge is available, remind them to finish scoring 3. If the judge is unavailable, **remove them from the competition** and invite a replacement 4. As a last resort, use the **Reset Schedule Status** option in Event Settings to reset and start fresh **Prevention tips:** - Always have **backup judges** on standby - Brief all judges on the importance of completing every section - Monitor judge progress throughout the day from your organiser dashboard - Remind judges that the entire schedule depends on them finishing their scores --- ### Tips - Publish the schedule before judges start scoring so entry links are created - If you add or remove entries after publishing, re-publish to refresh the entry links - The live schedule view updates automatically for all viewers — no need to manually refresh --- ## What Happens When I Remove a Performance Type? *Keywords: remove performance type, delete performance type, cascade delete, entries deleted, scores deleted, sections removed, performance type warning, faq* ## What Happens When I Remove a Performance Type? Removing a performance type from your event is a **destructive action** that cascades through all related data. A confirmation dialog warns you before proceeding. --- ### What Gets Deleted When you remove a performance type, the following data is **permanently deleted**: | Data | Description | |------|-------------| | **Entries** | All event entries in sections that use this performance type | | **Entry dancers** | Dancer assignments on those entries | | **Scores** | All judge scores and criteria scores for those entries | | **Entry results** | Placements, awards, and calculated results for those entries | | **Fee line items** | Fee records associated with those entries | | **Schedule assignments** | Links between entries and schedule items | | **Section scorecards** | Scorecard assignments for sections with this type | | **Section configs** | Section configurations that reference this type | | **Nominations** | Competition nominations linked to those section configs | | **Competition performance type** | The type's association with your event | --- ### What Is NOT Deleted - **The performance type template itself** — it remains available for use in other events - **Other performance types** — only the one you remove is affected - **Non-section schedule items** — breaks, awards, gala items, and other schedule blocks are untouched - **Studio and dancer registrations** — studios and dancers remain registered for the event; only their entries under this type are removed --- ### When Would I Remove a Performance Type? Common reasons include: - You added a type by mistake during setup - No entries have been submitted for this type and you want to simplify - You're restructuring sections before publishing --- ### Can I Undo This? **No.** This action cannot be undone. If you need the performance type back, you can re-add it, but all entries, scores, and section configurations will need to be recreated from scratch. --- ### Best Practices 1. **Check entry counts first** — the Performance Types table shows how many entries exist for each type 2. **Do this before publishing** — removing a type after studios have submitted entries causes data loss 3. **Communicate with studios** — if entries have already been submitted, inform affected studios before removing a type 4. **Consider hiding instead** — if you want to prevent new entries without deleting existing ones, consider closing registration instead --- ## Shareable Links & Schedule Codes *Keywords: share, link, schedule code, public link, copy link, registration link, ticket link, MC link* ## Shareable Links & Schedule Codes ConquerComp generates public links for your event that you can share with studios, dancers, judges, and spectators. These links work without requiring the recipient to log in. --- ### Available Shareable Links From your **Event Dashboard**, find the **Registration & Sharing Links** section. You can copy any of the following links: | Link | Who It Is For | What It Does | |------|--------------|-------------| | **Event Registration** | Studios, dancers, judges | Opens the event registration page where anyone can sign up for your event | | **Ticket Purchase** | Spectators | Opens the public ticket purchasing page (only available if ticketing is enabled) | | **Live Schedule** | Everyone | Shows the public competition schedule with real-time updates | | **MC View** | Master of Ceremonies | Enhanced schedule with dancer names, entry numbers, and judge assignments | | **Dancer Check-In** | Check-in staff | Opens the dancer check-in interface for your staff | | **Ticket Check-In** | Door staff | Opens the ticket scanning interface for door staff | --- ### How to Copy and Share 1. Go to your **Event Dashboard** 2. Find the **Registration & Sharing Links** card 3. Click any link card to **copy it to your clipboard** 4. A checkmark appears briefly to confirm the copy 5. Paste and share the link via email, WhatsApp, social media, or your website --- ### Schedule Codes The **Live Schedule** and **MC View** links use a unique **schedule code** that is generated when you build your competition schedule. This code: - Is automatically created when you publish your schedule - Provides read-only access to the schedule — no login required - Updates in real time as you manage the live schedule - Can be shared freely with anyone If a link appears **greyed out** or disabled, it means the required feature has not been configured yet (e.g., no schedule published, or ticketing not enabled). --- ### Tips - Share the **Event Registration** link on your social media and website for maximum reach - Send the **MC View** link to your MC before the event so they can familiarise themselves with the schedule - The **Live Schedule** link is great for parents and spectators who want to follow along on their phones - **Check-in links** should only be shared with your event staff --- ## MC View — Master of Ceremonies Display *Keywords: MC, master of ceremonies, announcer, MC view, dancer names, entry numbers, presenter* ## MC View — Master of Ceremonies Display The MC View is a specialised schedule display designed for the master of ceremonies (announcer) at your event. It shows all the information the MC needs to introduce performers, announce sections, and keep the event flowing. --- ### What the MC View Shows Unlike the standard public schedule, the MC View includes: - **Dancer names** for every entry (up to 3 shown, with "+X more" for larger groups) - **Entry numbers** displayed as prominent badges - **Judge assignments** for each section - **Dance style, level, age division, and performance type** for each entry - **Section names** with colour-coded icons by type (performance, break, awards, showcase, etc.) - **Estimated timing** and actual duration for each section --- ### How to Access 1. From your Event Dashboard, copy the **MC View** link from the Shareable Links section 2. Send it to your MC before the event 3. The MC opens the link in any browser — no login required The URL format is: `conquercomp.com/schedule/[code]/mc` --- ### Features **Day Selector** — Switch between competition days using the dropdown at the top **Search & Filter** — A search box lets the MC quickly find sections, entry numbers, or dancer names **Expandable Sections** — Click any section to expand it and see all entries with full details. Click again to collapse. **Real-Time Updates** — The page automatically refreshes every 30 seconds to pick up schedule changes made by the organiser **Info Tab** — Toggle to an Info view to see judge names, competition details, venue information, and contact details **Colour-Coded Sections:** | Colour | Type | |--------|------| | Blue | Performance sections | | Orange | Breaks | | Pink | Awards ceremonies | | Purple | Showcases | | Teal | Opening ceremonies | | Indigo | Closing ceremonies | | Grey | Custom items | --- ### Tips for the MC - Open the MC View on a **tablet or laptop** at the podium for easy reference - Use the **search box** to quickly jump to an entry number - Keep sections **collapsed** until you need them to avoid scrolling - The page updates automatically — no need to manually refresh --- ## Dancer Check-In *Keywords: check-in, checkin, dancer arrival, mark present, no show, attendance, arrived* ## Dancer Check-In The Dancer Check-In page lets you track which registered dancers have arrived at the venue on competition day. This helps you identify no-shows before the event begins. --- ### Accessing Dancer Check-In 1. From your **Event Dashboard**, click **Dancer Check-In** in the sidebar 2. Or use the **Dancer Check-In** shareable link to give your staff direct access --- ### Checking In Dancers **Search Tab:** 1. Type a dancer's **name, ID number, studio name, entry number, or routine name** into the search box 2. Matching dancers appear as cards showing: - Dancer name and check-in status - Studio affiliation - Date of birth and ID number - All entries with entry numbers, routine names, and fees 3. Click the **"Check In"** button on a dancer's card 4. The dancer is marked as checked in across all their registrations **Filter by Status:** Use the filter buttons to show: - **All** — every registered dancer - **Pending** — dancers who have not checked in yet - **Checked In** — dancers already marked as arrived --- ### Tracking No-Shows Switch to the **No-Shows** tab to see all unchecked dancers grouped by studio: - Studios are sorted by number of pending dancers (highest first) - Each studio group shows contact details (phone, email) so you can follow up - Click **"Check In All"** on a studio group to bulk check-in all their dancers at once - Individual check-in buttons are also available within each group --- ### Progress Tracking The sidebar shows a **circular progress indicator** with: - Total number of registered dancers - Number checked in (green) - Number still pending (amber) - Percentage complete --- ### Undoing a Check-In If you check in a dancer by mistake: 1. Find the dancer (they will show a green "Checked In" badge) 2. Click the **"Undo"** button 3. Confirm the undo action 4. The dancer returns to "Pending" status --- ### Fee Visibility Each dancer card shows their fee breakdown: - Registration fee - Entry fees (per routine) - Custom fees - **Total fees** for quick reference at the desk --- ## Door Check-In & Ticket Scanning *Keywords: door, ticket scan, QR code, barcode, spectator entry, gate, scan ticket, check-in* ## Door Check-In & Ticket Scanning The Door Check-In page lets your staff validate spectator tickets at the venue entrance. It supports both manual ticket lookup and barcode/QR code scanning. --- ### Accessing Door Check-In 1. From the **Event Dashboard**, click **Door Check-In** in the sidebar 2. Or share the **Ticket Check-In** link with your door staff for direct access --- ### Step 1: Select the Day Before checking in tickets, select the **competition day** from the dropdown at the top. Tickets are day-specific, so you must choose the correct day. --- ### Step 2: Choose Your Check-In Method **Manual Search:** 1. Click **"Manual Search"** 2. Type a **ticket number, attendee name, or order number** into the search field 3. Matching tickets appear as result cards 4. Review the ticket status and click **"CHECK IN"** on valid tickets **Scanner Mode:** 1. Click **"Scanner Mode"** 2. Connect a barcode or QR code scanner (USB or Bluetooth) 3. The page shows "Ready to Scan" 4. Scan the ticket's QR code — the system processes it automatically 5. A green success message or red error message appears instantly --- ### Ticket Statuses | Status | Meaning | Action | |--------|---------|--------| | **Valid** | Ticket is ready for check-in | Click CHECK IN | | **Checked In** | Already scanned and admitted | No action needed | | **Cancelled** | Ticket has been cancelled | Entry denied | | **Expired** | Ticket is past its valid date | Entry denied | --- ### Ticket Card Details Each ticket result shows: - Attendee name - Ticket number - Day and ticket type - Order number - Current status with colour-coded badge --- ### Undoing a Check-In If you scan a ticket by mistake: 1. Find the ticket (it will show "Checked In" status) 2. Click the **"Undo"** button 3. The ticket returns to "Valid" status --- ### Progress Sidebar A progress circle on the right shows the real-time percentage of tickets checked in for the selected day, with total and checked-in counts. --- ### Tips - Use **Scanner Mode** for speed at busy doors — it processes scans instantly - The scanner detects input automatically and distinguishes scanner input from manual typing - Keep a device in **Manual Search** mode as a backup for damaged or unreadable QR codes - Each day has its own check-in progress — remember to switch days if your event spans multiple days --- ## Ticket Management Dashboard *Keywords: tickets, ticket sales, orders, complimentary, comp tickets, allocations, ticket capacity, revenue* ## Ticket Management Dashboard The Ticket Management Dashboard gives you full control over ticket sales, orders, complimentary allocations, and capacity for your event. --- ### Accessing the Dashboard From your **Event Dashboard**, click **Ticket Management** in the sidebar. --- ### Overview Tab The overview shows key metrics at a glance: - **Total Tickets Sold** — paid tickets purchased by spectators - **Total Allocated** — complimentary tickets you have issued - **Total Revenue** — income from paid ticket sales - **Remaining Capacity** — tickets still available Below the summary cards, a **day-by-day breakdown table** shows capacity, sold, allocated, remaining, and revenue for each competition day. Click **Edit** on any day to adjust capacity or pricing. --- ### Orders Tab View all ticket purchase orders: | Column | Description | |--------|-------------| | Order Number | Unique order identifier | | Buyer Name/Email | Who placed the order | | Ticket Count | Number of tickets in the order | | Total | Amount paid | | Status | Order status (Paid, Pending, etc.) | You can **resend confirmation emails** to buyers from this tab. --- ### Tickets Tab A filterable list of every individual ticket: - Ticket number, holder name, day, type, status - Search and filter by status or day - Quick view of check-in status --- ### Allocations Tab Issue **complimentary tickets** for VIPs, sponsors, volunteers, or staff: 1. Click **"Create Allocation"** 2. Fill in the form: - First name and last name - Email address - Competition day - Optional note (e.g., "VIP sponsor") 3. Click **Submit** Allocated tickets appear in the list below with all details. They function identically to purchased tickets and can be checked in at the door. --- ### Settings Tab Configure ticket types, pricing, and capacity: - Edit ticket type names and descriptions - Adjust pricing per type and per day - Set capacity limits - Enable or disable ticket sales --- ## Becoming an Event Organizer *Keywords: become organizer, create organisation, organizer signup, start organizing, free trial, event token* ## Becoming an Event Organizer To create and manage competitions on ConquerComp, you need to register as an Event Organizer. This creates your organisation profile and gives you access to the Competition Wizard. --- ### How to Register 1. Go to **conquercomp.com/become-organizer** (or click "Become an Organizer" from the homepage) 2. You will see a benefits overview showing what organizers can do **If you are new to ConquerComp:** 3. Fill in the registration form: - First name and surname - Email address - Password (minimum 8 characters) and confirm password - Organisation name - Accept terms and conditions 4. Optionally sign up with **Google Sign-In** instead 5. Click **"Register"** **If you already have a ConquerComp account:** 3. Sign in with your existing credentials 4. Enter your **Organisation name** 5. Accept terms and conditions 6. Click **"Create Organisation"** --- ### What Happens After Registration 1. Your **organisation** is created with an auto-generated URL slug 2. You receive a **free Medium event token** to create your first competition 3. You are redirected to a welcome page 4. Verify your email (if you registered with email/password) 5. You can now access the **Organizer Dashboard** and start creating events --- ### Free Trial Every new organizer receives a **free Medium event token**, which lets you create one competition with up to a medium number of entries. No payment is required to get started. To create additional events or larger competitions, you can purchase more tokens from the **Billing & Tokens** page in your Organizer Dashboard. --- ### Phone Verification (Optional) Some registration flows may ask you to verify a phone number via SMS: 1. Enter your country code and phone number 2. Click **"Send Code"** 3. Enter the OTP code sent to your phone 4. Click **"Verify"** This is optional and helps secure your account. --- ## Tracking Studio Payments *Keywords: payments, studio fees, payment recording, payment history, outstanding balance, fee collection* ## Tracking Studio Payments The Payments page lets you track how much each studio owes, record payments received, and monitor outstanding balances across your event. --- ### Accessing Payments From your **Event Dashboard**, click **Payments** in the sidebar. --- ### Summary Cards Three summary cards at the top show: - **Total Owed** — sum of all studio fees across the event - **Amount Collected** — total payments received so far (green) - **Outstanding Balance** — remaining unpaid amount (red if positive) --- ### Payment Instructions If you have configured payment instructions (bank details, payment methods, due dates), they are displayed prominently for reference. Studios can see these same instructions in their portal. --- ### Studio Fees Table The main table shows each registered studio with: | Column | Description | |--------|-------------| | Studio | Studio name | | Dancers / Entries | Count of dancers and entries | | Amount Owed | Total fees for that studio | | Amount Paid | Payments received (green) | | Balance | Outstanding amount (red) | | Status | UNPAID, PARTIALLY_PAID, PAID, REFUNDED, or WAIVED | --- ### Recording a Payment 1. Click **"Record Payment"** next to a studio 2. Fill in the modal form: - **Payment amount** — how much was received - **Payment method** — e.g., bank transfer, cash, card - **Payment date** — when the payment was made - **Notes** — any reference numbers or comments 3. Click **Submit** The studio's balance updates immediately. --- ### Payment History Click **"History"** next to any studio to see a list of all recorded transactions: - Date, amount, method - Who recorded the payment - Any notes attached --- ### Payment Statuses | Status | Meaning | |--------|---------| | **UNPAID** | No payments received | | **PARTIALLY_PAID** | Some payment received, balance remaining | | **PAID** | Full amount received | | **REFUNDED** | Payment was refunded | | **WAIVED** | Fees were waived by the organiser | --- ## Gala Nominations & Conqueror Awards Display *Keywords: gala, nominations, conqueror, junior conqueror, senior conqueror, ultimate conqueror, awards display* ## Gala Nominations & Conqueror Awards Display ConquerComp generates a public display page showing judge nominations for gala categories and conqueror awards. This page is designed for display at the awards ceremony or for sharing with participants. --- ### What It Shows The page has four view modes, selectable via buttons at the top: | View | Description | |------|-------------| | **Gala Nominations** | Routines nominated by judges for the gala evening performance | | **Junior Conquerors** | Top-scoring junior entries across all categories | | **Senior Conquerors** | Top-scoring senior entries across all categories | | **Ultimate Conquerors** | Overall highest-scoring entries across the entire competition | --- ### Nomination Details Each nomination shows: - **Routine number** and name - **Section/category** the routine was in - **Judge names** (as badges) who nominated the routine Nominations are grouped by category and sorted for easy announcement. --- ### How It Works Nominations are generated from judge scores: - Judges can nominate entries during the scoring process - The system collects nominations from all judges - Average scores are calculated for conqueror categories - Results are displayed on the gala page once the organiser publishes them --- ### Sharing the Gala Page The gala page URL is: `conquercomp.com/gala/[competition-id]` You can share this link with participants or display it on a screen at the awards ceremony. --- # Studio Owner Guide — Studio Owner, Teacher Manage your studio and entries ## Registering Your Studio *Keywords: studio, register, setup, profile, owner, studio code, invite code, create studio* ## Registering Your Studio After creating your personal account as a Studio Owner, you'll be prompted to create your studio profile. This is a one-time setup that establishes your studio on the platform. --- ### Required Studio Information | Field | Required? | Notes | |-------|-----------|-------| | **Studio Name** | Yes | Your official studio/school name | | **Studio Email** | Yes | Must be different from your personal email | | **Contact Name** | Yes | Pre-filled with your name, can be changed | | **City** | Yes | Where your studio is located | | **Country** | Yes | Select from dropdown list | | **Phone Number** | No | Optional contact number | **Important:** The Studio Email must be unique - no other studio can use the same email address. --- ### Your Studio Code (Invite Code) When your studio is created, the system automatically generates a unique **Studio Code**: **Code Format:** `STUDIONAME-XXXX` or `STUDIO-XXXX` - Based on your studio name (first characters, alphanumeric only) - Plus a random suffix to ensure uniqueness - Example: `ACME-1234`, `DANCE-5678` **What the code is used for:** - Dancers use it to link their accounts to your studio - Identifies your studio entries at competitions - Permanent - never changes once created **Finding your code:** - Go to your Studio Portal - Click "Studio Code" in the sidebar menu - Copy and share with your dancers --- ### After Studio Creation Once your studio is created, you'll have access to: **Studio Owner Dashboard:** - View all registered events - See pending entries and payments - Quick actions for common tasks - Upcoming competition dates **Studio Management:** - Add dancers to your roster - Submit entries for competitions - Track fees and payments - Manage studio settings --- ### How Dancers Link to Your Studio Share your Studio Code with your dancers so they can link their accounts: 1. **Share your code** - Display it in your studio or send via email 2. **Dancer registers** on ConquerComp as "Dancer with Studio" 3. **Dancer enters your code** during registration 4. **System validates** the code and links them to your studio 5. **Dancer gains access** to view their personal schedule and results **Benefits for linked dancers:** - View their own competition schedule - See their scores and placements - Download their certificates - Receive notifications about their entries --- ## Adding Dancers to Your Roster *Keywords: dancers, roster, add, students, profiles, studio, age, date of birth, guardian* ## Adding Dancers to Your Roster Your dancer roster is the master list of all dancers at your studio. Add them once and they're available for all events you register for. --- ### Understanding the Roster **Studio Roster vs Event Dancers:** | Type | Description | |------|-------------| | **Roster** | All dancers at your studio (permanent, reusable) | | **Event Dancers** | Dancers registered for a specific event | When you register for an event, you select dancers from your roster to add to that event. --- ### Adding a New Dancer **Step-by-step:** 1. Go to "Dancers" or "Roster" in your studio portal 2. Click "Add Dancer" 3. Fill in the dancer's information 4. Click "Save" **Dancer Information Fields:** | Field | Required? | Why It Matters | |-------|-----------|----------------| | **Full Name** | Yes | Appears on entries, schedule, certificates | | **Date of Birth** | Highly Recommended | Determines age group automatically | | **Government ID Type** | No | Type of ID document (e.g., passport, national ID) | | **ID Number** | No | For identification at check-in | | **Contact Email** | No | For notifications (if dancer has no account) | | **Contact Phone** | No | Emergency contact | | **Guardian Name** | For minors | Required for dancers under 18 | | **Guardian Email** | For minors | Parent/guardian contact | | **Guardian Phone** | For minors | Emergency contact | | **Country** | No | For regional statistics | | **Region/State** | No | For regional statistics | --- ### Age Calculation (Important!) **How age is determined:** - Age is calculated as of **January 1st of the competition year** - This is the industry standard for dance competitions - Ensures consistent age divisions throughout the season **Example:** - Dancer born: May 15, 2010 - Competition year: 2025 - Calculated age: **14 years old** (even though they turn 15 in May) **For group entries:** - Age is the **average** of all participants - System automatically calculates and assigns age division --- ### Dancer Accounts (Optional) Dancers can create their own ConquerComp accounts to view personal information: **How it works:** 1. Share your Studio Code with dancers/parents 2. Dancer goes to [Register as Dancer](/register/dancer) 3. Enters your studio code during registration 4. System links them to your studio **What linked dancers can see:** - Their personal competition schedule - Their entries and what they're performing - Their scores and placements (after release) - Their certificates (downloadable) **Important:** Dancers do NOT need accounts for you to register them for events. This is optional and just gives them direct access to their information. --- ### Managing Dancer Information Keep dancer profiles updated: - Correct spelling of names - Accurate birth dates - Current contact information ### Removing Dancers If a dancer leaves your studio: 1. Find them in your roster 2. Click "Remove from Roster" 3. Their history remains for past events --- ## Submitting Entries *Keywords: entries, submit, routines, register, competition, studio, solo, duo, trio, group, battle, performance type, level, style, age group* ## Submitting Entries This guide walks you through the complete process of creating and submitting competition entries for your dancers. --- ### Before You Start **Make sure you have:** - Registered your studio for the event - Added dancers to your event roster - Paid studio registration fee (if required) - Entry details ready (routine names, music info) --- ### Step 1: Select Performance Type Performance types determine how many dancers can be in an entry: | Type | Dancers | Notes | |------|---------|-------| | **Solo** | 1 | Single performer | | **Duo** | 2 | Exactly 2 performers | | **Trio** | 3 | Exactly 3 performers | | **Group** | 4-15 | Configurable per event | | **Battle** | Varies | Special rules apply | **Important:** The performance type you select filters which levels and styles are available. --- ### Step 2: Select Level Choose the appropriate skill level for your entry: - Options are filtered based on the performance type - Common levels: Beginner, Intermediate, Advanced, Professional - Each event may have different level options --- ### Step 3: Select Dance Style Choose the dance style for your routine: - Options are filtered based on performance type and level - Common styles: Jazz, Contemporary, Hip-Hop, Lyrical, Tap, Ballet, Acro - Each event configures which styles are available --- ### Step 4: Assign Dancers Select dancers from your registered event roster: **Age Group Calculation:** - **Solos:** Uses the individual dancer's age - **Groups:** Uses the **average age** of all participants - Age is calculated as of January 1st of the competition year **Dancer Count Rules:** - System enforces minimum and maximum dancer counts - You'll see a warning if you have too few or too many dancers - Cannot save entry until dancer count is valid The system automatically matches your entry to the appropriate age division based on the calculated age. --- ### Step 5: Enter Routine Details | Field | Required? | Notes | |-------|-----------|-------| | **Routine Name** | Yes | The name of your piece (appears on schedule) | | **Choreographer** | No | Hidden for Battle entries | | **Music Title** | No | Song being used | | **Music Artist** | No | Artist/band name | | **Duration** | No | Minutes and seconds (hidden for Battle) | | **Special Requirements** | No | Props, spotlight, special needs | | **Notes** | No | Private notes (only visible to your studio) | --- ### Step 6: Save or Submit You have several options when saving: | Button | What Happens | |--------|--------------| | **Save as Draft** | Saves entry but doesn't submit - edit later | | **Save & Next** | Saves current entry, opens new entry form | | **Submit & Next** | Saves, submits to organizer, opens new form | | **Submit Entry** | Saves and submits to organizer | **Tip:** Use "Save & Next" when creating multiple entries quickly. --- ### Entry Statuses Explained | Status | Meaning | Can Edit? | |--------|---------|-----------| | **DRAFT** | Saved but not submitted | Yes | | **SUBMITTED** | Sent to organizer | Yes (before deadline) | | **SCHEDULED** | Added to competition schedule | No | | **APPROVED** | Accepted by organizer | No | | **REVISION_NEEDED** | Organizer requests changes | Yes | | **PERFORMED** | Routine has been performed | No | | **SCORED** | Scores recorded | No | | **WITHDRAWN** | Entry cancelled | No | --- ### Entry Numbers Each entry receives a unique entry number: - Format: 3-digit (e.g., #001, #002, #003) - Assigned when entry is created - Used on schedule and for check-in - Cannot be changed after creation --- ### Making Changes **Before entries close:** - Edit routine name, music, duration - Change dancer assignments - Modify choreographer, special requirements - Status can be changed (draft to submitted) **After entries close:** - No modifications allowed - Contact event organizer for exceptional changes - Organizer has final say on late changes **For SCHEDULED entries:** - Cannot be edited by studio - Organizer must remove from schedule first --- ### Withdrawing an Entry If you need to cancel an entry: 1. Go to Entries in your event portal 2. Find the entry to withdraw 3. Click the delete/trash icon 4. Confirm the withdrawal **Notes:** - Only DRAFT and SUBMITTED entries can be withdrawn by studios - SCHEDULED entries must be withdrawn by the organizer - Check the event's refund policy for fee credits --- ### Battle Entries (Special Rules) Battle entries have different rules: - Choreographer field is hidden - Duration field is hidden - Entry fees are split among participants - Format varies by event --- ### Tips for Success - **Submit early** to avoid deadline stress - **Double-check dancer assignments** before submitting - **Verify age groups** are correct for your dancers - **Save as draft** if you need to confirm details later - **Use "Save & Next"** for batch entry creation --- ## Entry Field Reference *Keywords: entry, fields, form, reference, performance type, solo, duo, trio, group, battle, age, level, style, routine, choreographer, music, duration, requirements* ## Entry Field Reference This reference guide explains every field on the entry form and how they work together. --- ### Section Selection Fields These fields determine which competition section your entry belongs to: | Field | Required | Description | |-------|----------|-------------| | **Performance Type** | Yes | Solo, Duo, Trio, Group, or Battle | | **Level** | Yes | Skill/experience level (filtered by performance type) | | **Dance Style** | Yes | Genre of dance (filtered by performance type and level) | | **Age Group** | Auto | Calculated automatically from dancer ages | **How Filtering Works:** 1. Select Performance Type first 2. Available Levels filter based on what the event allows for that type 3. Available Styles filter based on type and level 4. Age Group is calculated, not selected --- ### Performance Type Details | Type | Min Dancers | Max Dancers | Notes | |------|-------------|-------------|-------| | **Solo** | 1 | 1 | Single performer only | | **Duo** | 2 | 2 | Exactly 2 performers | | **Trio** | 3 | 3 | Exactly 3 performers | | **Group** | 2 | 15+ | Configurable per event | | **Battle** | Varies | Varies | Special format per event | **Validation:** - Cannot save entry with wrong dancer count - System shows error if count is invalid - Some events may have custom limits for Groups --- ### Age Calculation **How Age is Determined:** - Age is calculated as of **January 1st of the competition year** - This industry-standard rule ensures consistent divisions throughout the season **Solo Entries:** - Uses the dancer's individual age **Group Entries (Duo, Trio, Group):** - Uses the **average age** of all assigned dancers - Example: Dancers aged 12, 14, and 16 → Average = 14 years **Age Division Assignment:** - System automatically assigns the correct age division - Based on calculated age and event's age division configuration - No manual selection needed --- ### Routine Detail Fields | Field | Required | Visible | Description | |-------|----------|---------|-------------| | **Routine Name** | Yes | Always | Name of your performance piece | | **Choreographer** | No | Non-Battle | Who created the choreography | | **Music Title** | No | Always | Name of the song | | **Music Artist** | No | Always | Performer/band name | | **Duration (Minutes)** | No | Non-Battle | Whole minutes portion | | **Duration (Seconds)** | No | Non-Battle | Remaining seconds (0-59) | | **Special Requirements** | No | Always | Props, lighting, staging needs | | **Notes** | No | Always | Private studio notes | **Battle Entries Special Rules:** - Choreographer field is hidden (typically improvised) - Duration field is hidden (varies by format) - Other fields remain available --- ### Field Details **Routine Name (Required)** - Appears on schedule and results - Keep it clear and appropriate - Examples: "Rise Up", "City Lights", "Warrior" **Choreographer** - Credit for the choreography - Can list multiple names - Examples: "Jane Smith", "Jane Smith & John Doe" **Music Title** - Song name for reference - Helps organizers identify your music - Example: "Unstoppable" **Music Artist** - Performer or band name - Helps distinguish songs with same title - Example: "Sia" **Duration** - Entered as minutes and seconds separately - Used for schedule time calculations - Events may have maximum time limits **Special Requirements** - Props you'll bring on stage - Lighting requests (if available) - Staging needs (placement, entrance side) - Examples: "3 chairs", "Spotlight start", "Enter stage left" **Notes** - Private to your studio - Not shared with organizers or judges - Use for internal reminders - Examples: "Quick change after this", "Backup dancer if needed" --- ### Entry Number **What It Is:** - Unique identifier assigned to each entry - Format: 3-digit number (#001, #002, etc.) **How It's Assigned:** - Automatically generated when entry is created - Sequential based on creation order - Cannot be changed after creation **Where It's Used:** - On the competition schedule - For check-in at the event - On results and certificates - For announcements during competition --- ### Saving Options | Button | Action | Entry Status | |--------|--------|--------------| | **Save as Draft** | Saves without submitting | DRAFT | | **Save & Next** | Saves, opens new form | DRAFT | | **Submit & Next** | Submits, opens new form | SUBMITTED | | **Submit Entry** | Submits and closes | SUBMITTED | **When to Use Each:** - **Save as Draft**: Need to confirm details later - **Save & Next**: Creating multiple drafts quickly - **Submit & Next**: Batch submitting entries - **Submit Entry**: Final entry in your session --- ### Validation Rules **Before Saving:** - Performance Type must be selected - Level must be selected - Dance Style must be selected - Routine Name must be entered - Correct number of dancers must be assigned **Common Validation Errors:** | Error | Solution | |-------|----------| | "Routine name required" | Enter a name for the piece | | "Please assign dancers" | Add dancers to the entry | | "Invalid dancer count" | Adjust to match performance type | | "Select a level" | Choose skill level from dropdown | | "Select a style" | Choose dance style from dropdown | --- ### Tips for Accurate Entries 1. **Double-check dancer birth dates** - Wrong dates = wrong age division 2. **Verify dancer count** - Must match performance type exactly 3. **Be specific with requirements** - Helps organizers accommodate your needs 4. **Use notes for studio info** - Track costume changes, music cues internally 5. **Save before navigating away** - Unsaved changes will be lost --- ## Tracking Fees and Payments *Keywords: fees, payments, invoice, balance, cost, studio, entry fee, dancer fee, registration fee, payment status* ## Tracking Fees and Payments This guide explains how fees are calculated and how to track your payment status. --- ### Fee Types Explained Competition fees typically include three types: | Fee Type | Charged Per | When | |----------|-------------|------| | **Studio Registration** | Studio | Once per event | | **Dancer Registration** | Dancer | Once per dancer per event | | **Entry Fee** | Entry | Each routine you submit | --- ### Entry Fee Calculation **Standard Entries (Solo, Duo, Trio, Group):** Entry Fee = Base Fee + (Per-Dancer Fee × Number of Dancers) + Custom Fees **Example:** - Base Fee: R100 - Per-Dancer Fee: R50 - 4-dancer group entry - **Total: R100 + (R50 × 4) = R300** **Battle Entries (Special):** Entry Fee = Base Fee ÷ Number of Participants - The base fee is split equally among all participants - No per-dancer fee applies **Example:** - Base Fee: R300 - 3 participants - **Each dancer pays: R100** --- ### Fee Breakdown Display The Fees page shows comprehensive information: **Summary Cards:** | Card | Shows | |------|-------| | **Total Fees** | All fees combined | | **Amount Paid** | What you've paid so far | | **Balance Due** | Remaining amount owed | | **Payment Status** | Overall payment state | **Detailed Breakdown:** - Studio Registration Fee (if applicable) - Total Dancer Registration Fees - Total Entry Fees (with entry count) - Custom Fees (event-specific charges) - **Grand Total** **Fees by Dancer:** See which fees apply to each dancer: - Dancer name and entry count - List of entries they're in - Fee amount per entry - Total for that dancer --- ### Payment Statuses | Status | Meaning | |--------|---------| | **UNPAID** | No payment received yet | | **PARTIALLY_PAID** | Some amount paid, balance remaining | | **PAID** | Full amount paid | | **WAIVED** | Fee forgiven by organizer | | **REFUNDED** | Refund issued (partial or full) | --- ### Making Payments **Step-by-step:** 1. Go to "Fees" in your event portal 2. Review your fee breakdown 3. Click "Make Payment" 4. Choose full or partial payment 5. Select payment method: - Credit/Debit Card - Bank Transfer (if available) 6. Complete the transaction 7. Receive confirmation email **Payment Deadlines:** - Most events have a payment deadline - Late payments may incur surcharges - Check the event's payment policy --- ### Cost Tracker (While Creating Entries) When creating entries, the **Cost Tracker sidebar** shows real-time fee calculations: **Current Entry Section:** - Selected performance type, style, level, age group - Base fee for this entry - Per-dancer fee (if applicable) - Custom fees - Entry subtotal **Session Summary:** - Entries created this session - Total entries for event - Registered dancers count - Session fee total **Balance Overview:** - Total fees due - Amount already paid - Balance remaining --- ### Fee Changes Your fees may change due to: **Additions:** - Adding more entries - Registering additional dancers - Late registration surcharges **Reductions:** - Withdrawing entries (check refund policy) - Organizer fee adjustments - Early bird discounts **Note:** Always review your fee summary after making changes to entries. --- ### Invoices and Receipts **Available Downloads:** - Itemized invoice (before payment) - Payment receipt (after payment) - Complete fee breakdown **How to download:** 1. Go to Fees section 2. Click "Download Invoice" or "Download Receipt" 3. Save or print the PDF --- ### Questions About Fees? If you have concerns about fees: 1. Review the event's fee schedule 2. Count your entries and verify calculations 3. Check for any custom fees or surcharges 4. Contact the event organizer for clarification --- ## Studio Dashboard Overview *Keywords: dashboard, overview, studio, home, summary, stats, fees, actions* ## Studio Dashboard Your dashboard is your command center for this competition. It auto-refreshes every 30 seconds to keep you up to date. --- ### Stats Cards Four stat cards at the top show your event status at a glance: | Card | What It Shows | |------|---------------| | **Total Dancers** | Dancers registered for this event | | **Total Entries** | All entries your studio has submitted | | **Draft Entries** | Entries saved but not yet submitted | | **Scheduled Entries** | Entries placed on the competition schedule | Click any card to go directly to the relevant page. --- ### Action Items The dashboard shows alerts when action is needed: - **No dancers registered** — Prompts you to add dancers - **Dancers but no entries** — Prompts you to create entries - **Draft entries exist** — Reminds you to submit them (with count) - **Outstanding payment** — Shows balance due - **Dancers not checked in** — On event day, prompts check-in --- ### Quick Actions Three quick-action cards for common tasks: - **Add Dancer** — Register a dancer for this event - **Create Entry** — Start a new competition entry - **View Schedule** — See the event schedule --- ### Payment Summary If your studio has fees, a payment summary section shows: - Total fees, amount paid, and balance due - Payment instructions from the organizer - Link to the full fee breakdown --- ### Event Information Shows event details at a glance: - Venue location - Event dates - Link to the full competition info page --- ### Contact Organiser A button to contact the event organiser directly via email. --- ### Spectator Tickets If ticketing is enabled for the event, a link to purchase spectator tickets is shown. --- ## Managing Your Dancers *Keywords: dancers, roster, students, add, remove, manage, registered, unregistered, self-register, guardian, remove from event, multi-studio, multiple studios* ## Managing Your Dancers The **Dancers** tab is your single view for managing all dancers at your studio for this event. It combines your studio roster with event registration status, so you can see who is registered and who still needs to be added. --- ### What You See Each dancer in the list shows: | Column | Description | |--------|-------------| | **Name** | Dancer's full name | | **Age** | Calculated as of January 1st of the competition year | | **Entries** | Number of entries this dancer is in for the event | | **Event Status** | Whether they are registered for this event | **Event Status badges:** - **Registered for this event** — The dancer has been registered (by studio, by self, or by guardian) - **Not registered** — The dancer is on your studio roster but has not been registered for this event yet --- ### How Dancers Get Registered for an Event There are **multiple routes** a dancer can end up registered for your event. The Dancers tab reflects all of them: #### 1. Studio registers the dancer (most common) The studio owner or teacher adds the dancer from the roster and completes registration. #### 2. Dancer self-registers A dancer with a ConquerComp account can go to the event page and register themselves. If they are affiliated with your studio (linked via studio code), they will automatically appear as "Registered for this event" in your Dancers tab. #### 3. Guardian registers on behalf of dancer A parent or guardian with a ConquerComp account can register their child for the event. If the child is linked to your studio, the registration will be reflected in your Dancers tab. > **Note:** When a dancer or guardian self-registers, the system automatically creates the studio-level registration link, so their status updates in your portal without any action needed from you. --- ### Adding Dancers to the Event **From your roster:** 1. Find the dancer in the list (they will show "Not registered") 2. Click the **"Register"** button next to their name 3. Confirm registration 4. Dancer fee is added to your studio fees **New dancer (not on roster):** 1. Click **"Add Dancer"** at the top 2. Fill in the dancer's details (name, date of birth, etc.) 3. The dancer is added to your roster AND registered for the event --- ### Removing a Dancer from the Event Clicking **"Remove from Event"** opens a confirmation modal that shows exactly what will happen: | What Gets Removed | Details | |-------------------|---------| | **All entries** | Every entry this dancer is part of will be deleted (solos deleted entirely; for group entries, only this dancer is removed) | | **Schedule assignments** | Any schedule slots for their entries are cleared | | **Scores & results** | All judging scores and placement results are deleted | | **Fee records** | The dancer's fee line items are removed | | **Check-in status** | Their check-in record is deleted | | **Portal access** | Their event registration is revoked — they will no longer be able to access the dancer portal for this event | **Important details:** - This action **cannot be undone** - The dancer **remains on your studio roster** — they are only removed from this event - If you need them back, you can re-register them, but entries and scores must be recreated - The dancer (or their guardian) will need to **re-register** to regain portal access --- ### Stat Cards At the top of the Dancers tab you'll see summary cards: | Card | What It Shows | |------|---------------| | **Total Dancers** | All dancers on your studio roster | | **Registered for Event** | Dancers currently registered for this specific event | | **Total Entries** | Number of entries your studio has for the event | --- ### Search and Filter - Use the search bar to find dancers by name - The list shows both registered and unregistered dancers so you can quickly see who still needs to be added --- ### Tips - Check the Dancers tab after your students or parents self-register — their status updates automatically - Use "Remove from Event" with caution, as all associated data is permanently deleted - You can register dancers at any time before the entries close date --- ### Dancers Affiliated with Multiple Studios A dancer can be affiliated with more than one studio and may have entries produced by different studios at the same event. **Example:** Alex trains at three studios — Studio A (Contemporary), Studio B (Hip Hop), and Studio C (Ballet). For the same competition, Alex enters: - A contemporary solo produced by Studio A - A hip hop group routine produced by Studio B - A ballet solo produced by Studio C This is fully supported. The dancer only needs **one event registration** (tied to their primary studio), but each studio can independently create entries that include that dancer. Each entry records which studio produced it. **What this means for you:** - You will see all your dancers' entries in your portal, including ones your studio created - The event organiser can see which studio produced each entry from the Dancers tab - Fee calculations accumulate across all entries the dancer appears in, regardless of which studio created them --- ## Managing Your Entries *Keywords: entries, routines, submit, edit, withdraw, draft, status* ## Managing Your Entries The Entries page shows all your competition entries and lets you create new ones. See the "Submitting Entries" article for the full step-by-step guide. --- ### Creating an Entry 1. Click **"Add Entry"** at the top 2. Select **Performance Type** (Solo, Duo, Trio, Group, Battle) 3. Select **Level** (filtered by performance type) 4. Select **Dance Style** (filtered by type and level) 5. Assign dancers from your registered roster 6. Enter routine name, music info, and optional notes 7. Choose **Save as Draft** or **Submit Entry** > **Note:** If the entries close date has passed, you'll see an "Entries Closed" banner and won't be able to create new entries. --- ### Entry List Each entry card shows: - Routine name and entry number - Status badge (Draft, Submitted, Scheduled) - Dancer list (first 5 shown, expand for more) - Music title, artist, and duration - Entry notes (if any) --- ### Entry Statuses | Status | Meaning | Can Edit? | |--------|---------|-----------| | **Draft** | Saved but not submitted | Yes | | **Submitted** | Sent to organizer | Yes (before deadline) | | **Scheduled** | On the competition schedule | No | | **Performed** | Routine has been performed | No | | **Scored** | Judges have submitted scores | No | --- ### Filtering Filter entries by status: **All**, **Draft**, or **Submitted**. --- ### Editing and Deleting - **Edit** entries that are not locked (Draft or Submitted before deadline) - **Delete** entries with the trash icon — a confirmation modal shows cascade impact (dancers affected, scores removed) - Scheduled entries cannot be deleted by the studio; contact the organiser --- ## Viewing Your Schedule *Keywords: schedule, times, when, perform, order, live, studio* ## Viewing Your Schedule The Schedule page shows the full competition schedule with your studio's entries highlighted with a **"Studio"** badge so they stand out. --- ### What You'll See For each schedule item: - **Start and end time** (estimated) - **Duration** (e.g., "2h 30m") - **Section name** — Age division, dance style, level - **Entry list** — All entries in the section (expandable) - **Your entries** highlighted with a "Studio" label --- ### Multi-Day Events Tabs at the top let you switch between competition days. Each tab shows the day name, date, and entry count. --- ### Live Schedule (Event Day) On competition day, the schedule updates automatically every 90 seconds: - **Current section** shown with a green highlight and animation - **Completed sections** are faded - **Progress indicator** shows how far through the day the event is --- ### Important Notes - Times are **estimates** and may shift during the day - Arrive at least 30 minutes before your first entry - If the schedule hasn't been published yet, you'll see a message to check back later --- ## Viewing Your Results *Keywords: results, scores, placements, awards, certificates, feedback* ## Viewing Your Results The Results page shows scores, placements, awards, and certificates for your studio's entries. Results are released by the organizer and may become available after each section, day, or at the end of the event. --- ### Tabs The Results page has three tabs: | Tab | What It Shows | |-----|--------------| | **Results** | Scores and placements grouped by section | | **Awards** | High score awards, special awards, and placements | | **Certificates** | Downloadable certificates for placed entries | --- ### Results Tab Entries are grouped by section. For each entry you can see: - **Rank/Placement** (if published by the organizer) - **Entry number** and routine name - **Dancer names** listed under the entry - **Overall score** **Expanding an entry** reveals detailed scoring: - Score breakdown by judge - Individual criteria scores (from the scorecard) - Judge comments (if enabled by the organizer) **Search and filter:** - Search by routine name, dancer name, or entry number - Filter by specific sections using the "Sections" button --- ### Awards Tab Awards are grouped into categories: - **Custom Awards** — configured by the organizer (e.g., highest score overall, highest score per section) - **High Score Awards** — entries with the highest scores, including section winners - **Special Awards** — titles like Junior Conqueror, Senior Conqueror, Ultimate Conqueror - **Placements by Section** — 1st, 2nd, and 3rd place entries per section Each award shows the entry name, dancers, entry number, and score (if visible). --- ### Certificates Tab Shows downloadable certificates for entries that placed. Includes: - Summary of gold, silver, and bronze certificates earned - Certificate cards you can click to preview - Download option from the preview **Note:** Certificates are only available for entries that received 1st, 2nd, or 3rd place. --- ### Result Visibility The organizer controls when results become visible: - Results may be **published immediately** or **held until after the event** - The organizer can **hide top placements** temporarily (e.g., hide 1st place until the awards ceremony) - If results are not yet published, you will see a "Results Not Yet Published" message --- ## Tracking Your Fees *Keywords: fees, payments, balance, invoice, cost, paid, unpaid* ## Tracking Your Fees The Fees page shows your complete financial summary for the event, including what you owe, what you've paid, and a breakdown by dancer and entry. --- ### Free Events If the event has no fees configured, you will see a blue banner: **"Free-to-enter event — No fees have been configured for this event. No payments are required."** --- ### Summary Cards At the top of the page, four summary cards display: | Card | Description | |------|-------------| | **Total Fees** | The total amount owed for this event | | **Amount Paid** | How much has been recorded as paid (green) | | **Balance Due** | Outstanding amount (red if unpaid, green if zero) | | **Payment Status** | Current status badge: Unpaid, Partially Paid, Paid, Waived, or Refunded | --- ### Fee Breakdown A table showing all fee line items: - **Studio Registration Fee** — one-time fee for your studio (if applicable) - **Dancer Registration Fees** — per dancer, shown as count x amount (e.g., "3 dancers x $50") - **Entry Fees** — total entry fees with entry count - **Custom Line Items** — any additional charges added by the organizer - **Total** — sum of all fees --- ### Fees Per Dancer Below the breakdown table, each dancer is listed with: - Dancer name and avatar initial - Number of entries for that dancer - Total fees for that dancer - List of their individual entries with per-entry fees - Dancer registration fee (if applicable) --- ### Payment Details Click **"Payment Details"** to view: - Balance summary (Total Owed, Paid, Balance) - Due date (if set by the organizer) - **Payment instructions** from the organizer — this tells you how to pay (e.g., bank details for EFT, cash at venue, etc.) **Note:** Payments are not processed through ConquerComp. The organizer provides payment instructions and records payments manually. Follow the instructions shown in Payment Details to make your payment. --- ### Payment History If the organizer has recorded payments, click **"Payment History"** to see: - Amount and date of each payment - Payment method (EFT, Cash, Card, Online, or Other) - Reference number (if provided) - Notes from the organizer - Total paid across all records --- ### Empty State If you haven't submitted any entries yet, you'll see: **"No Fees Yet — Fees will appear here once you submit entries for the competition."** --- ## Your Studio Code *Keywords: code, link, connect, dancers, join, share, copy* ## Your Studio Code The Studio Code page displays your unique code that dancers use to link their accounts to your studio when registering for events. --- ### Viewing Your Code Your studio code is displayed in large monospace text in the centre of the page. Use the **Copy** button to copy it to your clipboard for easy sharing. If your studio doesn't have a code yet, click **"Generate Studio Code"** to create one. --- ### How Dancers Use This Code The page includes step-by-step instructions for your dancers: 1. **Share this code** with your dancers (display it in your studio, send via email, etc.) 2. They go to the **event registration page** and select **"Dancer with Studio"** 3. They **enter this code** to link their registration to your studio 4. Once registered, you can **manage their entries** from the Dancers tab --- ### What the Code Does - Links a dancer's ConquerComp account to your studio - Allows dancers to see their personal schedule, entries, and results through their own portal - Ensures their registration fees are tracked under your studio - Gives you visibility of self-registered dancers in your Dancers tab --- ### Tips for Sharing - **Display it in your studio** — print it out or put it on a notice board - **Include in emails** — send it to dancers and parents before competition registration opens - **Share before each event** — remind dancers to use it when registering --- ## Competition Information *Keywords: info, details, venue, rules, event, travel, accommodation, food, contact, gala, merchandise* ## Competition Information The Info page shows everything you need to know about the event, organised into three tabs. --- ### Key Info Bar At the top of the page you'll see: - **Event dates** (start and end) - **Venue name** (if available) - **Entries close date** (if set by the organizer) --- ### Details Tab The Details tab shows information published by the organizer: **Contact Information:** - General contact details for the organizer - Emergency contact information (highlighted in red for quick access) **Merchandise** (if available): - Details about merchandise available at the event **Gala Evening** (if applicable): - Information about the gala evening event - Note about how entries are selected (e.g., judge nominations during scoring) --- ### Rules Tab The Rules tab contains policies and guidelines set by the organizer: - **Competition Rules** — general rules for the competition - **Photo & Video Policy** — consent requirements, recording policy, and official media vendor details - **Terms & Conditions** — event terms - **Privacy Policy** — data handling information If rules haven't been published yet, you'll see: **"Rules Not Yet Available — Competition rules and policies will be published soon."** --- ### Venue & Travel Tab The Venue & Travel tab provides practical information: **Venue Information:** - Venue name and address - Location details and capacity - **"View on Google Maps"** link for directions **Food & Dining** (if provided): - Information about food options at or near the venue **Accommodation Suggestions** (if provided): - Recommended places to stay near the venue If venue details haven't been published yet, you'll see: **"Venue Details Coming Soon."** --- ## Studio Settings *Keywords: settings, profile, update, name, email, phone, address, logo, country* ## Studio Settings The Settings page lets you edit your studio profile and contact information. Changes are saved by clicking **"Save Changes"** at the top or bottom of the page. --- ### Basic Information | Field | Required? | Description | |-------|-----------|-------------| | **Studio Name** | Yes | Your official studio or school name | | **Website** | No | Your studio's website URL | | **Logo URL** | No | URL to your studio's logo image (shows a thumbnail preview) | --- ### Contact Information | Field | Required? | Description | |-------|-----------|-------------| | **Primary Contact Name** | No | The main contact person for your studio | | **Contact Email** | Yes | The email address for correspondence | | **Studio Email** | Yes | Your studio's official email address | | **Phone Number** | No | Contact phone number | --- ### Location | Field | Required? | Description | |-------|-----------|-------------| | **Street Address** | No | Your studio's street address | | **City** | No | City where your studio is located | | **State/Province/Region** | No | State, province, or region | | **Postal Code** | No | Postal or ZIP code | | **Country** | No | Select from dropdown list | --- ### Studio Owner At the bottom of the page, the **Studio Owner** section displays the owner's name, email, and photo (if available). This section is read-only and cannot be edited from this page. --- ### Saving Changes - Click **"Save Changes"** to save your updates - Required fields (Contact Email and Studio Email) must be filled in before saving - A success or error message will appear after saving --- ## Studio Controls & Actions *Keywords: controls, actions, remove, register, add, withdraw, delete, what happens, consequences, portal access* ## Studio Controls & Actions This guide explains every action available to studios in the event portal, what it does, and what side effects it has. --- ### Dancer Actions #### Register Dancer for Event **Where:** Dancers tab — click "Register" next to an unregistered dancer **What happens:** - Creates an `EventDancerRegistration` linking the dancer to this event under your studio - Dancer registration fee is added to your studio's fee balance - Dancer appears as "Registered for this event" - If the dancer has a ConquerComp account, they gain portal access #### Add New Dancer **Where:** Dancers tab — click "Add Dancer" **What happens:** - Creates a new dancer profile on your studio roster - Automatically registers them for this event - Dancer registration fee is added to your fees - Dancer is available for all future events too #### Remove Dancer from Event **Where:** Dancers tab — click "Remove from Event" (trash icon) **What happens (all of these are permanent):** - **Entries deleted** — all entries this dancer is part of are removed. Solo entries are fully deleted. For group entries, only this dancer is removed from the entry. - **Schedule cleared** — any schedule slots assigned to their entries are freed up - **Scores deleted** — all judging scores and criteria scores for their entries are removed - **Results deleted** — placement results for their entries are removed - **Fees removed** — dancer fee records and entry fee line items are deleted - **Check-in cleared** — dancer's check-in record is deleted - **Portal access revoked** — the dancer's event registration is deleted, blocking portal access > **The dancer remains on your studio roster.** Only their event participation is removed. You can re-register them later, but all entries and scores must be recreated from scratch. --- ### Entry Actions #### Create Entry **Where:** Entries tab — click "Add Entry" **What happens:** - Creates a new competition entry (solo, duo, trio, or group) - Assigns selected dancers to the entry - Entry fee is added to your studio's fee balance - Entry starts in "Draft" status until submitted #### Submit Entry **Where:** Entries tab — click "Submit" on a draft entry **What happens:** - Entry status changes to "Submitted" - Entry is sent to the organizer for approval - Entry becomes visible in organizer's management view #### Withdraw Entry **Where:** Entries tab — click "Withdraw" **What happens:** - Entry status changes to "Withdrawn" - Entry is removed from the schedule (if scheduled) - Refund depends on the event's refund policy - Scores are not affected (if any exist) --- ### Understanding Portal Access Portal access for dancers is controlled by `EventRegistration` records: | Scenario | Portal Access? | |----------|---------------| | Studio registers dancer (dancer has account) | Yes | | Studio registers dancer (dancer has no account) | No account = no portal | | Dancer self-registers | Yes | | Guardian registers dancer | Guardian has access; dancer too if they have an account | | Dancer removed from event | **No** — must re-register | | Dancer re-registered after removal | Yes (if they have an account) | **Key point:** When you remove a dancer from an event, their portal access is revoked immediately. If they try to access the dancer portal, they will see a "Not Registered" message with an option to register again. --- ### Fee Impact Summary | Action | Fee Impact | |--------|-----------| | Register dancer | + Dancer registration fee | | Add entry | + Entry fee | | Remove dancer | - Dancer fees and entry fees removed | | Withdraw entry | Entry fee remains (check refund policy) | --- ### Tips - **Preview before removing** — the removal confirmation modal shows everything that will be deleted - **Removal is permanent** — there is no undo, so double-check before confirming - **Self-registration updates automatically** — no need to manually sync when dancers or guardians register themselves - **Check fees after changes** — your Fees tab reflects all additions and removals in real time --- ## Check-In Status *Keywords: check-in, checkin, status, arrived, pending, no show, studio check-in* ## Check-In Status The Check-In Status page lets you see which of your studio's dancers have been checked in at the competition venue. This is a **read-only view** — check-ins are performed by the event organiser. --- ### Accessing Check-In Status From your **Studio Event Portal**, click **Check-In** in the sidebar navigation. --- ### Progress Overview A progress card at the top shows: - **Circular progress meter** — percentage of your dancers checked in - **Total Dancers** — number of your dancers registered for the event - **Checked In** — how many have arrived (green) - **Pending** — how many have not yet checked in (amber) --- ### Finding Your Dancers **Search:** Use the search bar to find dancers by name, ID number, or routine name. **Filter:** Use the status filter buttons: - **All** — show every dancer - **Pending** — only dancers who have not checked in - **Checked In** — only dancers who have arrived --- ### Dancer Cards Each dancer card shows: - Check-in icon (green checkmark if checked in, clock if pending) - Dancer name and status badge - Date of birth and ID number - Number of entries - Expandable entry list showing entry numbers, routine names, and statuses --- ### Important Note Check-in is performed by the **event organiser** when dancers arrive at the venue. As a studio owner, you can only view the current status — you cannot check in dancers yourself. If a dancer's status appears incorrect, contact the event organiser. --- ## How to Pay Your Studio Fees *Keywords: pay, payment, bank transfer, EFT, how to pay, fee payment, payment method* ## How to Pay Your Studio Fees Studio fees are charged for event registrations, dancer entries, and any custom fees set by the event organiser. Here is how the payment process works. --- ### Understanding Your Fees Your total fees are made up of: - **Registration fee** — a flat fee for registering your studio for the event (if applicable) - **Entry fees** — charged per routine/entry, based on performance type - **Custom fees** — any additional fees set by the organiser (e.g., music editing, late entry) View your full fee breakdown on the **Fees** page in your Studio Event Portal. --- ### Payment Methods Payment methods and instructions are set by each **event organiser**. Common methods include: - **Bank transfer / EFT** — the organiser provides their bank details and reference number format - **Cash** — payable at the venue or studio - **Card payment** — if the organiser accepts card payments Check the **payment instructions** on your Fees page or in the event information for specific details from the organiser. --- ### Payment Due Dates The event organiser sets payment deadlines. These are typically displayed: - On your **Fees page** in the Studio Portal - In the **event information** section - In any communications from the organiser --- ### Tracking Your Payments Once the organiser records a payment against your studio: - Your **Amount Paid** updates on the Fees page - Your **Balance Due** decreases accordingly - Your payment status changes from UNPAID → PARTIALLY_PAID → PAID You can view your **payment history** on the Fees page, showing each recorded transaction with date, amount, method, and notes. --- ### Important Notes - ConquerComp does **not process payments directly** — payments are handled between you and the event organiser - The organiser **records payments** in the system after receiving them - If you believe a payment has not been recorded, contact the event organiser directly - Receipts and confirmation are managed by the organiser --- ## Understanding Entry Statuses *Keywords: entry status, draft, submitted, scheduled, performed, scored, withdrawn, entry lifecycle* ## Understanding Entry Statuses Every entry in ConquerComp has a status that tells you where it is in the competition lifecycle. --- ### Status Lifecycle ``` DRAFT → SUBMITTED → SCHEDULED → PERFORMED → SCORED ↘ WITHDRAWN ``` --- ### Status Definitions | Status | Meaning | Can Edit? | |--------|---------|-----------| | **DRAFT** | Entry saved but not yet submitted to the organiser | Yes — full editing | | **SUBMITTED** | Entry sent to the organiser for inclusion | Limited — can edit routine name, music, notes | | **REVISION_NEEDED** | Organiser has requested changes | Yes — make requested changes and resubmit | | **SCHEDULED** | Entry placed in the competition schedule | No — read-only | | **PERFORMED** | Routine has been performed on stage | No — read-only | | **SCORED** | Judges have entered scores | No — read-only | | **WITHDRAWN** | Entry has been cancelled | No — cannot be reactivated | --- ### Important Notes - **DRAFT entries are not visible to the organiser** — make sure to submit them before the deadline - Once an entry is **SUBMITTED**, you cannot change the dancers, performance type, or section — only routine details like name, music, and notes - If you need to change the section or dancers on a submitted entry, **delete it and create a new one** (before the entries close date) - The organiser can move entries back to **REVISION_NEEDED** if something needs fixing --- ## Can I Edit or Delete an Entry After Submitting? *Keywords: edit entry, change entry, delete entry, withdraw, cancel entry, locked, modify, remove entry* ## Can I Edit or Delete an Entry After Submitting? It depends on the entry status and the entries close date. --- ### Editing Entries | Status | What You Can Edit | |--------|------------------| | **DRAFT** | Everything — dancers, section, routine name, music, duration, notes | | **SUBMITTED** | Routine name, music title/artist, duration, notes, special requirements | | **REVISION_NEEDED** | Same as DRAFT — make the requested changes and resubmit | | **SCHEDULED or later** | Nothing — entry is locked | **After the entries close date**, studios and dancers cannot edit any entries. Only the event organiser can make changes after this date. Contact the organiser if you need a change. --- ### Deleting Entries You can **permanently delete** an entry at any time before it is performed: 1. Go to your **Entries** page 2. Find the entry you want to remove 3. Click the **delete** button 4. Confirm the deletion in the confirmation dialog **Important:** - Deletion is **permanent** and cannot be undone - Associated **fee line items are also removed** — your total fees will decrease - If you need to re-enter after deletion, you must create a new entry from scratch --- ### After Entries Close If entries have closed and you need changes: 1. **Contact the event organiser** using the contact button in your portal 2. Explain what change is needed 3. The organiser can edit entries, add new entries, or delete entries on your behalf at any time --- ## Why Am I Getting a Duplicate Entry Error? *Keywords: duplicate, already entered, same section, duplicate entry, dancer already has entry, same dancer* ## Why Am I Getting a Duplicate Entry Error? ConquerComp prevents the same dancer from being entered twice in the same section. If you see a duplicate entry error, here is what it means and how to fix it. --- ### What Triggers the Error The system checks for two types of duplicates: **1. Exact Duplicate Entry** > "A duplicate entry already exists for this section with the same dancer(s). Entry #[ID] already contains these dancers." This means an entry with the **exact same dancers** in the **exact same section** already exists. **2. Dancer Already in Section** > "[Dancer Name] already has an entry in this section (Entry #[ID]). A dancer cannot be entered twice in the same section." This means one or more of the selected dancers are already performing in this section as part of another entry (e.g., they are in a group entry and you are trying to add them to a solo in the same section). --- ### How to Fix It | Situation | Solution | |-----------|----------| | You accidentally created the same entry twice | Delete the duplicate from your Entries page | | A dancer is in a group AND a solo in the same section | Change the solo to a different section (different style, level, or performance type) | | You want to re-enter with different music/routine name | Edit the existing entry instead of creating a new one | --- ### What IS Allowed A dancer **can** have multiple entries as long as they are in **different sections**: - Same dancer in Jazz Solo AND Contemporary Solo — allowed (different style) - Same dancer in Junior Solo AND Junior Duo — allowed (different performance type) - Same dancer in Novice Solo AND Advanced Solo — allowed (different level) - Same dancer in two Junior Jazz Advanced Solos — **not allowed** (same section) --- ## Performance Duration Limits *Keywords: duration, time limit, maximum time, minutes, seconds, over time, music length, routine length* ## Performance Duration Limits Each performance type has a **maximum duration** set by the event organiser. Your routine must not exceed this limit. --- ### How Duration Works When creating an entry, you enter your routine length in **minutes and seconds** (e.g., 2 minutes 45 seconds). - The system automatically validates against the maximum allowed for that performance type - If your duration exceeds the limit, you will see: *"Duration exceeds maximum of X minutes"* - You must reduce the duration before you can save the entry --- ### Different Limits for Different Types Maximum durations vary by performance type. Common examples: | Performance Type | Typical Max Duration | |-----------------|---------------------| | Solo | 2–3 minutes | | Duo / Trio | 3–4 minutes | | Small Group | 4–5 minutes | | Large Group | 5–7 minutes | The actual limits are set by each organiser and may differ between events. Check the event information or section details for specifics. --- ### Tips - Enter your **music length** as the duration — this should match your actual performance time - If the seconds field goes above 59, it automatically rolls over into minutes - Duration limits help organisers keep the schedule on track - If you believe the limit is too short for your category, contact the event organiser --- ## How Are Entry Fees Calculated? *Keywords: fee calculation, per dancer, group fees, trio fee, duo fee, entry cost, total fees, fee breakdown* ## How Are Entry Fees Calculated? Entry fees in ConquerComp are calculated **per dancer** in each entry, not per entry. This means group entries cost more than solos. --- ### The Formula > **Entry Fee = Fee per Dancer x Number of Dancers in the Entry** --- ### Examples | Entry Type | Dancers | Fee per Dancer | Total Fee | |-----------|---------|---------------|-----------| | Solo | 1 | $25 | **$25** | | Duo | 2 | $25 | **$50** | | Trio | 3 | $25 | **$75** | | Small Group (6) | 6 | $20 | **$120** | | Large Group (12) | 12 | $15 | **$180** | Fee-per-dancer rates are set by the organiser and may vary by performance type. Groups often have a lower per-dancer rate than solos. --- ### Your Total Fees Your studio's total fees include: 1. **Registration fee** — a one-time flat fee for registering your studio (if applicable) 2. **Dancer registration fees** — per dancer, charged once regardless of how many entries they are in 3. **Entry fees** — per dancer per entry (as calculated above) 4. **Custom fees** — any additional fees set by the organiser (admin fees, music editing, late fees, etc.) --- ### Where to See Your Fees - **Fees page** in your Studio Portal — shows full breakdown by entry - **Entry cards** — each entry shows its individual fee - **Dashboard** — shows total fees at a glance --- ### Battle Entries Battle entries are always calculated as **1 dancer** regardless of the battle format, since battles are individual matchups. --- ## Requesting Special Stage Requirements *Keywords: special requirements, props, staging, lighting, setup, equipment, notes, stage needs* ## Requesting Special Stage Requirements If your routine requires special staging — props, specific lighting, extra setup time, or other arrangements — you can communicate this through the entry form. --- ### How to Add Special Requirements 1. Open the entry (create new or edit existing) 2. Find the **Special Requirements** field 3. Describe what you need — be specific about: - Props and their setup/removal needs - Lighting requests - Stage positioning - Any equipment you will bring 4. Save the entry --- ### Notes Field There is also a general **Notes** field where you can add: - Choreographer information - Performance context - Any other details relevant to the entry --- ### Important Notes - Special requirements are visible to the **event organiser** for planning - The organiser is **not obligated** to accommodate all requests — venue and equipment limitations may apply - If your requirements are critical to the performance, **contact the organiser directly** to confirm they can be met - Complex staging needs should be discussed with the organiser well before the event - Judges may or may not see special requirements depending on the organiser's scoring setup --- ## My Entry Is in the Wrong Section *Keywords: wrong section, wrong category, wrong age group, incorrect section, change section, move entry* ## My Entry Is in the Wrong Section If an entry is showing in the wrong age group, style, level, or performance type, here is how to fix it. --- ### Before Entries Close If the entry is still in **DRAFT** or **SUBMITTED** status and entries have not closed: 1. Go to your **Entries** page 2. Find the entry 3. **Delete** the entry 4. **Create a new entry** with the correct section combination (age group, style, level, performance type) You cannot change the section of an existing submitted entry — you must delete and recreate it. --- ### After Entries Close If entries have closed or the entry is already **SCHEDULED**: 1. **Contact the event organiser** using the "Contact Organiser" button 2. Explain which entry needs to be moved and to which section 3. The organiser can edit entries at any time, including changing sections --- ### Why Is the Age Group Wrong? The age group is **automatically calculated** based on the dancer(s) in the entry: - **Solo entries** — uses the dancer's age as of 1 January of the competition year - **Group entries** — uses the **average age** of all dancers If the age group seems wrong, check: - Is the dancer's date of birth correct in their profile? - For groups, does the average age match the expected age group? - See "How Is My Dancer's Age Calculated?" for full details --- ## Can I Register Multiple Studios for One Event? *Keywords: multiple studios, two studios, second studio, another studio, separate studios* ## Can I Register Multiple Studios for One Event? Each ConquerComp **account** can only register **one studio** per event. However, if you manage multiple studios, there are ways to handle this. --- ### The Rule - One account = one studio registration per event - This prevents accidental duplicate registrations --- ### If You Manage Multiple Studios **Option 1: Separate Accounts** Create a separate ConquerComp account for each studio, each with its own email address. Register each studio independently. **Option 2: One Primary Studio** Register your primary studio and include dancers from all your groups. You can organise dancers within a single studio registration. --- ### Common Questions | Question | Answer | |----------|--------| | Can a dancer compete under multiple studios at one event? | **No** — a dancer can only be registered under one studio per event | | Can I transfer a dancer to a different studio? | Contact the event organiser — they can update registrations | | Can two studios share dancers? | Not at the same event — each dancer is linked to exactly one studio per competition | --- # Dancer Guide — Dancer Compete with your studio and view results ## Joining an Event *Keywords: join, register, event, competition, dancer, participate* ## Joining an Event ### How Registration Works Your studio owner typically handles event registration for you: 1. Your studio registers for the event 2. They add you to the entry roster 3. You're automatically included in entries they create 4. No action required from you --- ### Creating Your Own Account Create your own ConquerComp account to access your personal event portal: - View your personal schedule and performance times - See your results, scores, and judge feedback - Download certificates - Track your entries across events --- ### Self-Registration You can also register yourself for an event: 1. Get the **studio code** from your teacher 2. Create your ConquerComp account at [Register as Dancer](/register/dancer) 3. Go to the event page and click **"Register"** 4. Select your studio using the studio code 5. Complete your dancer profile 6. You'll appear in your studio's event dashboard automatically --- ### Linking to Your Studio During event registration, you link to your studio by entering the **studio code** your teacher provides. This code looks like `STUDIONAME-1234`. Once linked, your entries and results are visible to both you and your studio. --- ### What You'll See Once registered for an event, your dancer portal includes: - **Dashboard** — Quick overview with stats and achievements - **My Entries** — All routines you're performing - **Schedule** — When and where you perform (with live updates on event day) - **Results** — Scores, placements, and judge feedback (after release) - **Certificates** — Downloadable Gold, Silver, and Bronze certificates - **Venue & Info** — Event location, rules, and competition details --- ## Viewing Your Schedule *Keywords: schedule, times, when, perform, order, dancer, live, progress, get ready* ## Viewing Your Schedule This guide explains how to read the competition schedule and track your performances on event day. --- ### Accessing the Schedule 1. Log into your ConquerComp account 2. Navigate to your event portal 3. Click "Schedule" in the menu 4. Your entries are automatically highlighted --- ### Schedule Display **Multi-Day Events:** - Tab navigation shows each competition day - Each tab displays: Day name, Date, Entry count **Day Information:** - Start time and end time - Search bar to find specific sections --- ### Schedule Item Types (Color Coded) The schedule shows different item types, each with a distinct color: | Color | Type | Description | |-------|------|-------------| | **Blue** | Performance Section | Competition routines | | **Orange** | Break | Rest periods, lunch | | **Pink** | Awards | Awards ceremony | | **Purple** | Showcase | Featured performances | | **Teal** | Opening | Opening ceremony | | **Indigo** | Closing | Closing ceremony | | **Gray** | Custom | Other event activities | --- ### Your Entries Highlighted Your entries are easy to spot: - **Yellow border** around your performances - **"You" badge** next to your entries - Entry number (#001, etc.) - Routine name and dancer count --- ### Schedule Item Information For each item on the schedule: - **Start Time** - When the section begins - **End Time** - Estimated completion - **Duration** - How long the section lasts (e.g., "2h 30m") - **Section Name** - Age division, dance style, level - **Entry List** - All entries in the section (expandable) --- ### Status Indicators Items show their current status: | Status | Appearance | Meaning | |--------|------------|---------| | **Upcoming** | Normal styling | Not yet started | | **In Progress** | Green highlight + animation | Currently performing | | **Completed** | Faded (70% opacity) | Section finished | | **Delayed** | With time badge | Behind schedule | --- ### Live Schedule (Event Day) On competition day, the schedule updates in real-time: **What You'll See:** - Current section performing (green highlight) - Progress percentage (how far through the day) - Estimated delay or ahead status - Automatic refresh (every 90 seconds) **"Get Ready!" Alerts:** - Notification when your section is NEXT - Also alerts when you're 2 sections away - Gives you time to prepare backstage --- ### Understanding Time Estimates **Important:** Schedule times are **estimates**: - Based on planned durations - May shift if sections run long or short - Check live schedule for most accurate times **Tips:** - Arrive at least 30 minutes before your first entry - Watch the current section, not just the time - Be backstage when your section is called --- ### Multiple Entries If you have several performances: - All your entries are listed together - Note the gaps between performances - Plan costume changes accordingly - Check if any entries are back-to-back --- ### Finding Your Entries **Search Function:** - Use the search bar at top of schedule - Search by section name or entry details - Find your specific performances quickly **Filtering:** - Look for the yellow highlight - Your entries stand out from others - Click to expand entry details --- ### Schedule Conflicts If your entries are too close together: 1. Contact your studio owner first 2. They can request timing adjustments 3. Organizer reviews and makes final decisions 4. Not all requests can be accommodated --- ### Mobile View On mobile devices: - Compact schedule view available - Swipe between days - Tap sections to expand - Status updates work the same --- ## Accessing Your Results *Keywords: results, scores, placement, feedback, judge, dancer, certificates, awards, nominations, gold, silver, bronze* ## Accessing Your Results This guide explains how to view your competition results, scores, nominations, awards, and certificates. --- ### When Results Are Available - Results are released by the organizer - Usually after each section completes or at end of day - You'll only see results for sections that have been released - Check back after your performance **Note:** Some events use "podium thresholds" - minimum scores required for placements. If this is enabled, you'll see a blue banner explaining the requirements. --- ### Results Page Tabs The Results page has four main tabs: | Tab | What It Shows | |-----|---------------| | **Results** | Scores and placements by section | | **Nominations** | Judge nominations for special recognition | | **Awards** | Special awards and section winners | | **Certificates** | Downloadable placement certificates | --- ### Results Tab **Grouped by Section:** Results are organized by section (Age Division • Level • Style • Performance Type) **For Each Entry:** | Information | Description | |-------------|-------------| | **Rank** | Your placement (1st, 2nd, 3rd, etc.) | | **Entry #** | Your entry number | | **Routine Name** | Name of your piece | | **Score** | Average of all judge scores (e.g., 85.50) | **Tie-Aware Ranking:** - If entries have the same score, they share the same rank - Next rank is skipped (e.g., two 1st places, no 2nd place) - With podium thresholds, entries must meet minimum scores for podium positions - See "How Ties and Rankings Work" in the Getting Started section for detailed examples **Expandable Score Details:** Click any entry to see: - Individual judge scores - Scores for each criterion (Technique, Choreography, etc.) - Judge comments (if enabled) **Search & Filter:** - Search by routine name, entry number, or studio - Filter by specific sections - Clear filters to see all results --- ### Nominations Tab **Gala Nominations:** - Entries nominated by judges for special showcase performances - Shows which judge(s) nominated each entry - Purple-themed section **Custom Nominations:** - Judge-specific awards (e.g., "Best Performance", "Most Creative") - Shows nomination name and description - Shows nominating judge --- ### Awards Tab **Types of Awards:** | Award Type | Description | |------------|-------------| | **Custom Awards** | Event-specific (Top Score Overall, etc.) | | **High Score Awards** | Highest scores in sections | | **Special Awards** | Junior/Senior/Ultimate Conqueror | | **Section Placements** | 1st, 2nd, 3rd in each section | **Section Winners:** - Gold (1st Place) - Gold badge - Silver (2nd Place) - Silver badge - Bronze (3rd Place) - Bronze badge --- ### Certificates Tab **Certificate Types:** | Type | Placement | Color | |------|-----------|-------| | **Gold** | 1st Place | Yellow/Gold | | **Silver** | 2nd Place | Gray/Silver | | **Bronze** | 3rd Place | Orange/Bronze | **Finding Certificates:** - Summary shows Gold/Silver/Bronze counts - Click counts to filter by type - Grid displays all your certificates **Certificate Cards Show:** - Certificate type badge with trophy icon - Placement (1st/2nd/3rd Place) - Score achieved - Routine name - Dancer names - Studio name - Section category **Viewing & Downloading:** 1. Click "View Certificate" on any card 2. Preview opens with full certificate 3. Click "Download" to save as PDF 4. Print or share as needed --- ### Understanding Score Systems **Points-Based Scoring:** - Numerical scores (e.g., 85.5 out of 100) - Average of all judge totals - Formatted to 2 decimal places **Category Scoring:** - Score converts to category (Platinum, Gold, Silver, etc.) - Thresholds set by event organizer - Category shown alongside numerical score **Podium Thresholds (if enabled):** Some events require minimum scores for placements: - 1st Place: Score ≥ 95 (configurable) - 2nd Place: Score ≥ 90 - 3rd Place: Score ≥ 85 If your score doesn't meet the threshold, you may not receive that placement even if ranked in the top 3. --- ### Judge Feedback Judges may provide written comments including: - Technique observations - Performance highlights - Areas for improvement - Suggestions for growth **Where to find feedback:** - Expand your entry in the Results tab - Look for "Comments" section - May be per-judge or combined --- ### Downloading & Sharing **What You Can Download:** - Individual certificates (PDF) - Complete results summary **Sharing:** - Screenshots of results - Certificate PDFs - Social media friendly formats --- ## Dancer Dashboard Overview *Keywords: dashboard, overview, dancer, home, stats, achievements* ## Dancer Dashboard Your dashboard gives you a quick overview of everything happening at this competition. --- ### Quick Navigation At the top, five navigation tiles give you quick access to: - **Entries** — View all your routines - **Schedule** — See when you perform - **Results** — Check your scores and placements - **Venue** — Find the event location - **Info** — Read competition rules and details --- ### Stats Cards Three stat cards show your competition progress at a glance: | Card | What It Shows | |------|---------------| | **Total Entries** | Number of routines you're in | | **Upcoming Performances** | Entries not yet performed | | **Completed Performances** | Entries that have been scored | Click any card to go directly to the relevant page. --- ### Achievements After results are released, the dashboard highlights your accomplishments: - Podium placements (1st, 2nd, 3rd) - High score awards - Special awards --- ### Staying Current The dashboard auto-refreshes every 30 seconds. You can also tap the **Refresh** button to update manually. The last-updated time is shown at the bottom. --- ## Your Entries *Keywords: entries, routines, my entries, performances, status, multi-studio, multiple studios* ## Your Entries The Entries page shows all routines you're registered for at this competition. --- ### Entry Cards Each entry is displayed as a card showing: - **Routine name** with entry number (e.g., #001) - **Status badge** — Draft, Submitted, Scheduled, Performed, or Scored - **Section details** — Performance type, dance style, age division, level - **Choreographer** name - **Music** — Title, artist, and duration - **Scheduled time** and performance order (when available) - **Studio name** - **Special requirements** and notes (if any) --- ### Entry Statuses | Status | Meaning | |--------|---------| | **Draft** | Entry created but not yet submitted | | **Submitted** | Sent to the organizer for review | | **Scheduled** | Placed on the competition schedule | | **Performed** | You've completed your performance | | **Scored** | Judges have submitted scores | --- ### Notes - Your entries are managed by your studio owner - Contact your teacher if anything looks incorrect - Check the Schedule page for your performance times --- ### Entries from Multiple Studios If you train at more than one studio, you may have entries produced by different studios at the same event. **Example:** You train at Studio A (Contemporary), Studio B (Hip Hop), and Studio C (Ballet). For the same competition, you could have: - A contemporary solo entered by Studio A - A hip hop group routine entered by Studio B - A ballet solo entered by Studio C All of these entries will appear on your Entries page. Each entry shows which studio submitted it, so you always know who to contact if something needs to be changed. --- ## Your Certificates *Keywords: certifications, certificates, download, gold, silver, bronze* ## Your Certificates The Certificates page lets you view and download placement certificates earned at this competition. --- ### Certificate Types | Type | Placement | Color | |------|-----------|-------| | **Gold** | 1st Place | Gold | | **Silver** | 2nd Place | Silver | | **Bronze** | 3rd Place | Bronze | --- ### Summary and Filtering At the top, a summary shows your Gold, Silver, and Bronze counts. Click any count to filter and see only that type. --- ### Certificate Cards Each certificate card shows: - Certificate type badge with trophy icon - Placement (1st, 2nd, or 3rd Place) - Score achieved - Routine name - Dancer names - Studio name - Section category --- ### Viewing and Downloading 1. Click **"View Certificate"** on any card 2. A full preview of the certificate opens 3. Click **"Download"** to save as a PDF 4. Print or share as needed --- ### When Available Certificates appear after: - Results have been released by the organizer - Your entries have been scored and ranked --- ## Your Nominations *Keywords: nominations, awards, special, judges, gala* ## Your Nominations The Nominations page shows any special award nominations you've received from judges. --- ### What Are Nominations? Judges can nominate outstanding performances for special recognition. Each event defines its own nomination categories — these might include gala showcase spots, special awards, or judge's choice honours. --- ### Nomination Types - **Gala Nominations** — Selected entries invited to perform at a showcase event - **Custom Nominations** — Event-specific awards chosen by individual judges (e.g., "Most Creative", "Best Stage Presence") --- ### Nomination Status Each nomination shows one of these statuses: - **Nominated** — You've been nominated - **Runner-Up** — Close but not the final winner - **Won** — You received the award --- ### When Available Nominations appear after judges have submitted them and the organizer has released results. --- ## Your Schedule *Keywords: schedule, times, when, perform, live, get ready* ## Your Schedule The Schedule page shows the full competition schedule with your entries highlighted. --- ### Your Entries Highlighted Your performances are marked with a **"You" badge** so they stand out from other entries. Look for sections where you're performing. --- ### Schedule Information For each schedule item: - **Start and end time** (estimated) - **Duration** (e.g., "2h 30m") - **Section name** — Age division, dance style, level - **Entry list** — All entries in the section (expandable) --- ### Multi-Day Events If the competition spans multiple days, tabs at the top let you switch between days. Each tab shows the day name, date, and number of entries. --- ### Live Schedule (Event Day) On competition day, the schedule updates automatically every 90 seconds: - **Current section** shown with a green highlight and animation - **Completed sections** are faded - **Progress indicator** shows how far through the day the event is - **"Get Ready!" alerts** notify you when your section is coming up next --- ### Tips - Times are **estimates** and may shift during the day - Arrive at least 30 minutes before your first entry - Watch the current section progress, not just the clock - Use the search bar to quickly find specific sections --- ## Your Results *Keywords: results, scores, placements, feedback, nominations, awards, certificates* ## Your Results The Results page shows your competition scores, nominations, awards, and certificates across four tabs. --- ### Results Tab Results are grouped by section (Age Division, Level, Style, Performance Type). **For each entry you'll see:** - Your placement (1st, 2nd, 3rd, etc.) - Entry number and routine name - Average score across all judges **Expand any entry** to see: - Individual judge scores - Scores for each criterion (Technique, Choreography, etc.) - Judge comments (if the organizer enabled them) --- ### Nominations Tab Shows any special nominations from judges: - **Gala Nominations** — Entries selected for showcase performances - **Custom Nominations** — Judge-specific awards with nomination name and description --- ### Awards Tab Displays special awards and section placements: - Custom event awards (Top Score Overall, etc.) - High score awards per section - Section placements with Gold, Silver, and Bronze badges --- ### Certificates Tab View and download your placement certificates. See the "Your Certificates" help page for full details. --- ### Understanding Scores **Points-Based Scoring:** - Numerical scores (e.g., 85.50 out of 100) - Average of all judge totals **Category Scoring:** - Score converts to a category (Platinum, Gold, Silver, etc.) - Thresholds set by the event organizer **Tie-Aware Ranking:** - If entries have the same score, they share the same rank - The next rank is skipped (e.g., two 1st places means no 2nd place) --- ## Venue & Competition Info *Keywords: venue, rules, location, directions, info, documents* ## Venue & Competition Info Find all event details across two dedicated pages: **Venue** and **Info**. --- ### Venue Page The Venue page shows the main event location: - **Address** and location details - **Event dates** - **Contact phone** (if provided) - **Website link** (if provided) - **Google Maps link** for directions --- ### Info Page The Info page has four tabs with detailed event information: **Event Details:** - Event banner, logo, and description - Important dates (entries close date) - Contact information - Merchandise info (if enabled) **Rules & Policies:** - Competition rules - Photo/video consent policy - Recording policy - Terms and conditions **Venue & Travel:** - Full venue details and capacity - Directions via Google Maps - Food and dining options - Accommodation suggestions **Documents:** - Downloadable event documents (rules PDF, venue map, etc.) --- ### Tips - Review rules and policies before event day - Check the venue address and plan your travel in advance - Download any documents you may need offline --- ## Your Trophy Case *Keywords: trophy, awards, achievements, medals, gold, silver, bronze, certificates, history* ## Your Trophy Case The Trophy Case is your personal achievement gallery — it collects all your competition placements, awards, and certificates across every event you have competed in. --- ### Accessing Your Trophy Case From your **Dancer Dashboard**, click **Trophy Case** in the sidebar or navigation menu. --- ### What You Will See **Stats Summary:** At the top, a summary card shows: - **Total awards** earned across all competitions - **Number of events** you have competed in - **Awards by type** — Gold, Silver, Bronze, and other placements (4th–7th) Each medal type is shown as a coloured button that you can click to **filter** your awards. --- ### Browsing Your Awards Awards are grouped by event, with the most recent first. Each award card shows: - **Routine name** and section/category - **Placement rank** (1st, 2nd, 3rd, etc.) - **Average score** achieved - **Event name**, date, and location - **View Certificate** button to preview or download --- ### Searching and Filtering - **Search bar** — search by routine name, category, or event name - **Medal filter buttons** — click Gold, Silver, Bronze, or Placement to filter - **Event filter** — dropdown to show awards from a specific competition - **Clear All** — reset all filters --- ### Certificates Click **"View Certificate"** on any award to open a certificate preview. Certificates show your placement, routine details, event information, and score. You can download or print certificates from the preview. --- ### For Guardians If you are a guardian managing multiple dancers, the Trophy Case shows a **dancer selector** at the top. Click a dancer's name to switch between their individual trophy cases. --- ## Independent Dancer Portal *Keywords: independent, unaffiliated, no studio, self-register, independent entries, solo registration* ## Independent Dancer Portal The Independent Dancer Portal is for dancers who compete without a studio affiliation. It gives you full control over your own entries, schedule, fees, and results. --- ### Getting Started After registering as an independent dancer for an event, you can access the portal from: - The confirmation page after registration - The Portal Selector (if you have multiple roles) - Direct event links shared by the organiser --- ### Dashboard Your dashboard shows: - **Quick stats** — number of entries, draft entries, and total fees - **Quick actions** — buttons to create an entry, view your schedule, and manage fees - **Event information** — venue name and competition dates - A getting-started prompt if you have no entries yet --- ### Managing Your Entries From the **My Entries** page: **Creating an Entry:** 1. Click **"Create Entry"** 2. Fill in the entry form with your routine details (name, section, dance style, music, etc.) 3. Save as draft or submit **Entry Statuses:** | Status | Meaning | |--------|---------| | DRAFT | Saved but not yet submitted | | SUBMITTED | Sent to the organiser for review | | REVISION_NEEDED | Organiser has requested changes | | SCHEDULED | Added to the competition schedule | | PERFORMED | Routine has been performed | | SCORED | Scores have been entered | You can **edit** entries that are in DRAFT or REVISION_NEEDED status. --- ### Other Portal Pages - **Schedule** — view your performance times and order - **Results** — see your scores and placements after the event - **Trophy Case** — browse all your awards across competitions - **Certificates** — download placement certificates - **Fees** — view your fee breakdown, payment status, and balance - **Info** — competition rules, venue details, and event information --- ### Profile Completion When you first access the portal, you may be prompted to complete your dancer profile: - Full name - Date of birth - Government ID type and number - Country and region - Guardian information (if applicable) This information is required before you can create entries. --- ### Fee Payment Your fees include: - Registration fee (if applicable) - Entry fees per routine - Any processing fees View your total, amount paid, and balance due on the **Fees** page. Payment methods and instructions are provided by the event organiser. See the **"How to Pay"** section on your Fees page for details. --- ## When Will I Know My Performance Time? *Keywords: schedule, performance time, when do I perform, schedule published, notification, time slot* ## When Will I Know My Performance Time? Your performance time is determined when the event organiser **publishes the competition schedule**. --- ### How It Works 1. The organiser builds the schedule after entries close 2. Entries are arranged into time slots by section 3. When the schedule is ready, the organiser **publishes** it 4. You receive an **email notification** with a link to view the schedule 5. Your performance times are visible in your portal's **Schedule** page --- ### Where to Find Your Schedule - **Dancer Portal** → Schedule page (shows only your entries) - **Studio Portal** → Schedule page (shows all studio entries) - **Public Schedule Link** — shareable link from the organiser (shows all entries, no login required) - **Email notification** — includes a direct link to the schedule --- ### What If the Schedule Changes? - The organiser can update the schedule at any time, including during the event - The **Live Schedule** updates in real-time if you keep the page open - Major changes may trigger additional notifications - Performance order within a section may shift during the event --- ### Tips - Check the **event information** page for expected schedule publication dates - The schedule is typically published a few days to a week before the event - If entries have closed and no schedule has been published, contact the organiser - On event day, use the **Live Schedule** link for real-time updates --- ## Why Can't I See My Scores or Results? *Keywords: no scores, no results, results not showing, cant see results, hidden results, when results* ## Why Can't I See My Scores or Results? There are several reasons your scores or results may not be visible yet. --- ### Common Reasons | Reason | Explanation | |--------|-------------| | **Results not published** | The organiser has not yet released results. Results are published at the organiser's discretion — often after all sections are scored | | **Event still in progress** | Scores are typically hidden while the competition is running to prevent influencing later judges or performers | | **Your section has not been scored** | Judges may not have finished scoring your section yet | | **Hidden results mode** | The organiser may have configured results to be hidden until a specific reveal time (e.g., at the awards ceremony) | | **Event in draft** | The event may still be in draft or unpublished status | --- ### When Will Results Be Available? This depends on the organiser's settings: - **Some events** publish results in real-time as sections are scored - **Some events** hide results until all scoring is complete - **Some events** reveal results at the awards ceremony and publish online afterward --- ### Where to Check - **Dancer Portal** → Results page - **Studio Portal** → Results page (see all studio entries) - **Public Results** → Search by dancer ID (if organiser has enabled public results) - **Live Schedule** → May show section completion status --- ### Still Not Showing? If results should be available but you cannot see them: 1. **Refresh the page** — results may have just been published 2. Check with your **studio owner** — they may have access before individual dancers 3. **Contact the event organiser** — they control when results are published --- ## I Have a Schedule Conflict *Keywords: conflict, overlap, two entries same time, schedule clash, perform twice, back to back* ## I Have a Schedule Conflict If you are performing in multiple entries and notice a scheduling conflict (two entries at overlapping times), here is what to do. --- ### How Conflicts Happen - The schedule builder tries to avoid conflicts, but with many entries across sections, overlaps can occur - Dancers in both solo and group entries are most likely to experience conflicts - Changes to the schedule during the event can create new conflicts --- ### What to Do 1. **Check the Live Schedule** — confirm the conflict still exists (schedules can change) 2. **Contact the event organiser** as soon as possible 3. Provide: - Your name and entry numbers - Which sections conflict - Your preferred resolution (e.g., "I'd like my solo moved earlier") --- ### How Organisers Resolve Conflicts The organiser may: - Move one of your entries to a different time slot within the same section - Adjust the section order - Allow you to perform out of order (with judges notified) --- ### Tips - Check your schedule as soon as it is published and report conflicts immediately - The earlier you report, the easier it is for the organiser to adjust - On event day, speak to the MC or stage manager if you have a last-minute conflict --- # Guardian Guide — Guardian Manage your children's dance profiles ## Guardian Portal Overview *Keywords: guardian, parent, child, manage, children, minor, add dancer, browse events, dashboard* ## Guardian Portal Overview As a guardian (parent or legal guardian), you can manage your childrens dance competition profiles, browse events, and register them for competitions. --- ### What is a Guardian Account? A guardian account allows you to: - **Add new dancer profiles** for your children directly from your portal - **Claim existing dancer profiles** created by a studio - Browse and register your children for competitions - View their event registrations, entries, and schedules - Access their competition results and certificates - Provide consent for competitions on their behalf --- ### Getting Started 1. **Create Your Account** — Register at /register/guardian 2. **Add Your Dancer** — Click "Add My Dancer" to create a new dancer profile, OR 3. **Claim an Existing Profile** — Click "Claim a Dancer" if your childs profile was created by a studio 4. **Browse Events** — Find competitions and register your children --- ### Your Dashboard Your Guardian Dashboard shows three quick-action cards: | Card | What It Does | |------|-------------| | **Browse Events** | Find competitions to register your children for | | **Add My Dancer** | Create a new dancer profile for your child | | **Claim a Dancer** | Link to an existing dancer profile created by a studio | Below the quick actions, you'll see cards for each of your linked dancers showing their name, age, and studio affiliation (if any). --- ### Navigation The Guardian Portal has a bottom navigation bar (on mobile) with: - **Home** — Your dashboard - **Events** — Browse available competitions - **My Dancers** — View and manage all your dancers --- ### Adding vs Claiming a Dancer | Action | When to Use | |--------|-------------| | **Add My Dancer** | Your child doesn't have a profile yet — you create one from scratch | | **Claim a Dancer** | Your child already has a profile (created by their studio) and you want to link it to your account | See the dedicated articles below for step-by-step guides on each workflow. --- ## Adding a Dancer Profile *Keywords: add, create, new, dancer, child, profile, guardian* ## Adding a Dancer Profile If your child doesn't have an existing dancer profile on ConquerComp, you can create one directly from your Guardian Portal. --- ### How to Add a Dancer 1. From your Guardian Dashboard, click **"Add My Dancer"** 2. Fill out your childs details: - **First Name** and **Surname** (required) - **Date of Birth** (required — used for age group placement) - **ID Type** (Passport, National ID, etc.) and **ID Number** (only last 4 digits stored) 3. Click **Create Dancer Profile** 4. The new dancer appears on your dashboard --- ### After Adding Once you've added a dancer profile: - The dancer card appears on your dashboard showing their name and age - You can browse events and register them for competitions - If they join a studio later, the studio can link them using their details --- ### Managing Multiple Children - Add each child separately using the "Add My Dancer" button - All your dancers appear as cards on your dashboard - Click any dancer card to view their full profile, entries, and results --- ## Claiming an Existing Dancer Profile *Keywords: claim, link, connect, child, dancer, access, existing, studio* ## Claiming an Existing Dancer Profile If your child already has a dancer profile on ConquerComp (created by their studio or by themselves), you can claim it to manage their activities from your Guardian Portal. --- ### When to Claim a Profile Claim a dancer profile if: - Your child was registered for events by a studio - Your child already has their own dancer account - You want to view their schedules, results, and certificates from your guardian portal --- ### How to Claim 1. From your Guardian Dashboard, click **"Claim a Dancer"** 2. Enter verification details — childs full name, date of birth, and ID number 3. The system matches these details against existing dancer profiles 4. Once verified, the dancer is linked to your guardian account --- ### Managing Multiple Dancers - Claim each child separately - All linked dancers appear as cards on your dashboard - Click any dancer card to view their profile and competition details --- ## Registering Your Child for an Event *Keywords: register, behalf, child, guardian, event, sign up, competition, browse* ## Registering Your Child for an Event As a guardian, you can browse competitions and register your children directly from your portal. --- ### Before You Register Make sure you have: - At least one dancer profile linked to your account (either added or claimed) - Studio code (if registering as an affiliated dancer) --- ### Step 1: Browse Events 1. From your Guardian Dashboard, click **"Browse Events"** or tap **Events** in the bottom navigation 2. Browse available competitions showing dates, location, and details --- ### Step 2: Register 1. On the event page, click **"Register"** 2. Select the **"Guardian"** registration card (shown with a shield icon) 3. Choose **which child** you're registering from a list of your managed dancers 4. Complete the registration details and submit --- ### Step 3: What Happens Next After registering: - Your child is registered for the event - You'll see a success message with your childs name and the event - You can navigate to the **Guardian Event Portal** to view their schedule and entries - If affiliated with a studio, the studio can add them to entries - You can track registration status from your Guardian Dashboard --- ### Guardian Event Portal After registration, you can access the event-specific Guardian Portal where you can: - View your childs schedule for the event - See their entries and results - Track competition progress --- ### Registering Multiple Children You can register each of your managed dancers for the same event — simply repeat the registration process and select a different child each time. --- ### Tips - **Browse first** — Check event dates and details before registering - **Register early** — Some events have registration deadlines (entries close date) - **Keep profiles updated** — Make sure your childs date of birth and details are correct for proper age group placement --- ## Viewing Your Childs Results *Keywords: results, scores, guardian, child, feedback, certificates* ## Viewing Your Childs Results Access your childs competition scores and achievements through the Guardian Portal. --- ### Accessing Results 1. Go to your Guardian Dashboard 2. Click on the dancer card for the child whose results you want to view 3. Navigate to the event and open the Results section --- ### What You Can See **Scores & Placements** - Numerical scores or category ratings - Placement within their section - Note: The organiser may hide top placements or scores until the awards ceremony **Judge Feedback** - Written comments from judges (if the organiser has enabled this) - Constructive feedback for improvement **Awards & Recognition** - Special nominations received - Award categories won --- ### Dancer Profile Details From the dancer detail page, you can view: - **Personal details** — Name, age, date of birth - **Studio affiliation** — Studio name, location, and contact details (if affiliated) - **Competition history** — Events they've participated in - **Certifications** — Certificates earned --- ### Downloading Certificates 1. Go to the Certificates section for the dancer 2. View available certificates 3. Click "Download" to save as PDF Certificate types include: - Participation certificates - Placement certificates - Score category certificates - Special award certificates --- ## How Do I Register My Child for a Competition? *Keywords: register, competition, event, guardian, child, how to, faq, sign up* ## How Do I Register My Child for a Competition? Guardians can register their children for competitions directly from the Guardian Portal. --- ### Quick Steps 1. Go to your **Guardian Dashboard** 2. Click **"Browse Events"** to find a competition 3. On the event page, click **"Register"** 4. Select the **"Guardian"** card (with the shield icon) 5. Choose which child you're registering from the list of your managed dancers 6. Complete the registration and submit --- ### Common Questions **Q: I don't see the Guardian option on the registration page.** A: The Guardian registration card only appears if you have the Guardian role on your account. Make sure you registered as a Guardian at /register/guardian. **Q: Can I register multiple children for the same event?** A: Yes. Complete the registration for one child, then register again and select a different child. **Q: My child is with a studio. Should I register as Guardian or should the studio register them?** A: Either works. If the studio is already registered for the event, they can add your child to their roster. Alternatively, you can register as a Guardian and select your child — the system handles both flows. **Q: What happens after I register my child?** A: You'll see a success message and can access the Guardian Event Portal for that competition. From there, you can view your childs schedule, entries, and results as they become available. --- ## Viewing Your Child's Trophy Case *Keywords: trophy, awards, guardian, child achievements, medals, certificates* ## Viewing Your Child's Trophy Case As a guardian, you can view the competition awards, placements, and certificates earned by each of your managed dancers. --- ### Accessing the Trophy Case From your **Guardian Portal**, click **Trophy Case** in the sidebar navigation. --- ### Selecting a Dancer If you manage multiple dancers, you will see **pill buttons** at the top of the page — one for each dancer. Click a dancer's name to view their individual trophy case. The first dancer is selected by default. --- ### What You Will See For each dancer, the Trophy Case shows: - **Total awards** earned and number of events competed in - **Medal breakdown** — Gold, Silver, Bronze, and other placements - **Award cards** grouped by event, showing routine name, placement, score, and event details - **View Certificate** button to preview and download placement certificates --- ### Searching and Filtering Use the search bar to find specific routines, categories, or events. Click the medal filter buttons (Gold, Silver, Bronze, Placement) to narrow results. Use the event dropdown to show awards from a specific competition. --- ## Consent Link Expired or Invalid *Keywords: consent expired, consent invalid, consent link, link not working, guardian link, expired link* ## Consent Link Expired or Invalid Guardian consent links have a limited validity period. If your link is not working, here is what to do. --- ### Common Errors | Error | Meaning | |-------|---------| | "Invalid consent link" | The link is malformed or missing required information | | "Consent request not found" | The consent request may have been deleted or the link is incorrect | | "This consent link has expired" | The 7-day validity period has passed | --- ### What to Do 1. **Check the link** — make sure you are using the full URL from the email (sometimes email clients truncate long links) 2. **If expired** — contact the event organiser or studio owner who initiated the consent request and ask them to send a new one 3. **If invalid** — the link may have been used already or the consent request was cancelled. Contact the person who sent it. --- ### Important Notes - Consent links expire **7 days** after they are sent - Each consent link is unique to a specific dancer and event - Once consent is given, it cannot be revoked through the link — contact the organiser if you need to withdraw consent - A new consent link must be generated by the person who initiated the request (usually the studio owner or organiser) --- # Judge Guide — Judge Score performances accurately ## Getting Started as a Judge *Keywords: judge, register, accept, invitation, profile, getting started, setup, account, dashboard, registration code, code, self-register* ## Getting Started as a Judge ### How You Become a Judge There are three ways to join a competition as a judge: 1. **Invitation from an organiser** — The event organiser sends you an email invitation with a link to accept 2. **Registration code** — The organiser shares a code (e.g., on social media or in a group chat) that you enter on the event registration page or from your judge dashboard 3. **Direct registration** — You find the event on ConquerComp and register using a code provided by the organiser All three methods require either an invitation or a registration code from the organiser — you cannot join an event as a judge without one. --- ### Registering as a Judge You can register in three ways: - **Email + Password** — Fill out Full Name, Email, Password, and Confirm Password - **Existing account** — If you already have a ConquerComp account, sign in and add the Judge role - **Google sign-in** — Register directly with your Google account After registering, you'll need to verify your email before you can access the judge dashboard. --- ### Accepting an Invitation When an organiser invites you: 1. You receive an email with a personalised invitation showing event details (name, dates, venue) 2. Click the **Accept Invitation** link in the email 3. If you already have a judge account, log in and click **Accept** 4. If you don't have an account, you'll be prompted to register first 5. Once accepted, the event appears on your Judge Dashboard --- ### Using a Registration Code If the organiser gave you a registration code instead of a personal invitation: **From the event registration page:** 1. Go to the event's registration page (the organiser may share this link) 2. Select **"Register as Judge"** 3. Enter the registration code and click **Validate** 4. Fill in your judge profile details (name, optional specialty and bio) 5. Click **Register** to complete **From your Judge Dashboard:** 1. Log in to your Judge Dashboard 2. Click **Find Events** or enter the event code/slug 3. Open the event — you'll be prompted to enter a registration code 4. Enter the code, fill in your details, and confirm Once registered, the event appears on your dashboard just like an accepted invitation. --- ### Setting Up Your Judge Profile Complete your judge profile so organisers and participants know your background. Access it from the **My Details** card on your dashboard. **Basic Information:** | Field | Required? | Description | |-------|-----------|-------------| | **Full Name** | Yes | Your display name shown to participants | | **Email** | No | Your contact email | | **Phone** | No | Your contact phone number | | **Specialty** | No | Your primary dance expertise (e.g., Contemporary, Hip Hop, Ballet) | **Location:** | Field | Description | |-------|-------------| | **Country** | Select from dropdown | | **Region/State** | Your state or province | **Professional:** | Field | Description | |-------|-------------| | **Years of Experience** | How long you've been judging | | **Certifications** | Any relevant qualifications | | **Biography** | A short paragraph about your dance and judging background | **Tip:** You'll see a profile completion warning on your dashboard if your specialty or biography is missing. --- ### Your Judge Dashboard After logging in, your dashboard shows: - **Total Events** — A count of all competitions you're assigned to - **My Details** — Click to view and edit your judge profile - **Profile Completion Warning** — Appears if your specialty or bio is missing - **Judge Profile Card** — Displays your specialty, years of experience, and bio - **My Events** — Grid of assigned events showing name, dates, venue, and organisation - **Event Filters** — Filter by All, Upcoming, In Progress, or Completed - **Find Events** — Browse available events to join If you haven't been assigned to any events yet, you can enter an **event code or slug** to find a specific event, or click **Browse Events** to explore what's available. From the dashboard, click **Open Event** on any event to access the judging interface. --- ### Before Event Day Prepare by: - Completing your judge profile (especially specialty and bio) - Logging in and confirming you can see your assigned event - Familiarising yourself with the scoring interface (this help guide covers it) - Ensuring your device is charged and has a stable internet connection --- ## Scoring Performances *Keywords: scoring, judge, score, criteria, points, evaluate, submit, draft, interface, auto-save, nominations* ## Scoring Performances This guide explains the full judging workflow from opening an event to submitting your final scores. --- ### Accessing the Judging Interface 1. Log in with your judge account 2. From your **Judge Dashboard**, tap **Open Event** on the event you're judging 3. The judging session starts and automatically navigates you to the first unscored entry 4. If you've judged before and left the session, it resumes where you left off --- ### The Scoring Interface When scoring an entry, you'll see: **Entry Information:** | Element | Description | |---------|-------------| | **Entry number** | The entry's competition number | | **Routine name** | The name of the performance | | **Section badges** | Coloured badges showing Performance Type (e.g., Solo), Dance Style (e.g., Jazz), Level (e.g., Advanced), and Age Division (e.g., Teen) | | **Scorecard name** | Which scorecard is being used for this entry | | **Music info** | Song title and artist (if provided by the studio) | | **"Previously Scored" badge** | Green badge shown if you've already scored this entry | **Scoring Form:** | Element | Description | |---------|-------------| | **Criteria fields** | Individual score inputs for each criterion (e.g., Technique, Musicality) | | **Total score** | Auto-calculated from your criteria scores (not editable) | | **Comments field** | Text area for written feedback (if enabled by the organiser) | | **Nomination checkboxes** | Options to nominate for special awards (if enabled) | | **Submit button** | Saves your score to the database and advances to the next entry | **Header Status Bar:** | Element | Description | |---------|-------------| | **Section progress** | Shows "X/Y" — how many entries you've scored in the current section | | **Day progress** | Shows "X/Y" — how many entries you've scored today overall | | **Auto-save indicator** | Shows "Saving...", "Saved", or "Save failed" | | **Network indicator** | Green wifi icon (online) or red wifi-off icon (offline) | | **Offline queue badge** | Red badge showing number of scores waiting to sync (when offline) | **Navigation:** - **Prev / Next buttons** — Move between entries within the current section - **"Entry X of Y"** text shows your position in the section - **Schedule drawer** — Tap the menu button (bottom-right) to see all sections and your progress --- ### Scoring Each Entry 1. **Watch the performance** or review the entry information 2. **Enter a score for each criterion** — tap the field and type your score (0 to the maximum) 3. **Add comments** if the scorecard allows them 4. **Check nomination boxes** if the entry deserves special recognition 5. **Review your scores** — check the auto-calculated total 6. **Click Submit** to save and advance to the next entry --- ### Auto-Save Drafts Your scores **auto-save as drafts** to your device as you type (with a short delay). This means: - If you accidentally close the browser, your draft scores are preserved - If you lose internet connection, your in-progress work is not lost - The header shows "Saving..." then "Saved" to confirm your draft was saved - Drafts are automatically loaded when you return to an entry - Drafts are deleted after you successfully submit a score --- ### Score Card Criteria The criteria you see are set by the event organiser. Common examples: - **Technique** — Technical skill, control, precision, and execution - **Choreography** — Creative movement choices, structure, and originality - **Musicality** — Rhythm, timing, dynamics, and music interpretation - **Presentation** — Stage presence, expression, energy, and audience engagement Each criterion has a **maximum point value** (e.g., 10). Your score for each criterion must be between 0 and the maximum. --- ### Editing Scores You **can edit your scores** for entries within the current section: - Use the **Prev/Next buttons** to navigate back to any entry in the section - The entry will show a **"Previously Scored"** badge - Edit your scores and submit again — the new score replaces the old one **Important:** Once you complete a section and move on, that section is **locked** and you can no longer edit scores for entries in it. You'll see a warning before leaving: *"Once you continue, you will not be able to edit scores for this section."* --- ### Section Completion When you've scored all entries in a section: - A **"Section Complete"** screen appears with a green checkmark - A table shows all entries with your scores - Click **"Continue to Next Section"** to move on - The section is then locked — you cannot go back to edit those scores When **all assigned judges** have scored every entry, the section is automatically marked as completed and the schedule advances. --- ### Special Nominations Some events allow judges to nominate entries for special awards. If enabled, you'll see checkboxes alongside the score card: - **Gala Nomination** — Outstanding performances selected for a gala showcase - **Junior Conqueror** — Special recognition award - **Senior Conqueror** — Special recognition award - **Ultimate Conqueror** — Special recognition award --- ### Tips for Effective Judging - **Be consistent** — Use the same standards across all entries in a section - **Score the full range** — Don't bunch all scores at the top; use the full scale - **Write meaningful comments** — Specific feedback is more valuable than generic praise - **Stay focused** — Judge each entry on its own merit, not relative to the previous one - **Keep pace** — The schedule advances when all judges finish, so try to stay in sync with other judges --- ## Skipping & Deferring Entries *Keywords: skip, defer, late, dancer, not ready, skip entry, navigate, section, order* ## Skipping & Deferring Entries Sometimes a dancer isn't ready when their turn comes up — they may be running late, dealing with a costume issue, or simply not backstage yet. Rather than holding up the entire section, you can **skip the entry** and come back to it later. > **Note:** This feature is only available for standard performance sections, not battle sections. --- ### How to Skip an Entry 1. When you land on an entry for a dancer who isn't ready, tap the **"Skip Entry (Dancer Not Ready)"** button below the navigation bar 2. You'll automatically advance to the **next available entry** in the section 3. The skipped entry is marked with a yellow **"Skipped"** badge and highlighted card --- ### Visual Indicators | Indicator | Meaning | |-----------|---------| | Yellow card background | Entry is currently skipped/deferred | | **Skipped** badge on entry name | This entry was skipped by you | | **"X skipped"** in navigation bar | Number of skipped entries in the current section | --- ### Scoring Skipped Entries You can return to a skipped entry at any time: **Manual navigation (recommended when dancer arrives):** - Use the **Prev/Next** buttons in the navigation bar to move through all entries in the section - Navigate to the skipped entry and score it normally — the skipped status is **automatically cleared** when the score is submitted **Automatic presentation:** - Once you've scored **all non-skipped entries** in the section, the system will automatically present skipped entries one by one - The skipped status is automatically cleared when you score the entry --- ### Section Completion - A section is only marked complete when **all entries are scored**, including any that were skipped - You **cannot** advance to the next section until every entry (skipped or not) has been scored - The progress counter (e.g., "5 of 10") always includes skipped entries in the total --- ### What Happens on Page Reload Skipped status is stored in your current session only. If you reload the page or switch devices: - Your **scores are preserved** (they're saved to the database) - The **skipped status is reset** — unscored entries will appear in their normal order - You can simply skip them again if the dancer still isn't ready --- ### Tips - **Skip early** — If you know a dancer isn't backstage, skip immediately rather than waiting - **Use Prev/Next freely** — You can navigate anywhere within your current section at any time without affecting scores - **Don't worry about the schedule** — Skipping entries doesn't affect the schedule or other judges; it's purely your local ordering preference - **Check the count** — The "X skipped" indicator in the nav bar helps you track how many entries still need attention --- ## Battle Voting for Judges *Keywords: battle, vote, voting, elimination, freestyle, cypher, round, advance, tap, number* ## Battle Voting for Judges Battle sections use a different judging format. Instead of scoring criteria numerically, you **vote for which dancers advance** through elimination rounds. --- ### How Battles Work 1. **All participants start** in Round 1 2. **Judges vote** for which dancers should advance to the next round 3. **Dancers with the most votes advance** — those with fewer votes are eliminated 4. **Rounds repeat** until one dancer remains — that dancer wins 1st place 5. **Placements are assigned** based on elimination order (eliminated later = higher placement) #### Unique Placements (Top 4 Rule) When **4 or fewer dancers remain**, the system switches to **one elimination per round** to guarantee unique placements (no ties for 3rd place): | Round | Dancers | You Select | Eliminated | |-------|---------|-----------|------------| | Top 4 | 4 | 3 to advance | 1 (→ 4th place) | | Top 3 | 3 | 2 to advance | 1 (→ 3rd place) | | Final | 2 | 1 winner | 1 (→ 2nd place) | For larger battles (8+ dancers), earlier rounds eliminate half the field at a time. Once the field narrows to 4, the one-at-a-time elimination begins. --- ### The Voting Interface When a battle section opens, you see: - A **grid of dancer numbers** — each number corresponds to the dancer's **entry number** from the competition schedule - A **round indicator** showing which round you're in (e.g., "Round 1 of 3") - A **minimum selections counter** — you must select at least half of the remaining dancers (rounded up) - A **Submit Votes** button --- ### How to Vote 1. **Tap dancer numbers** to select who should advance — selected numbers are highlighted 2. You must select **the required number** of dancers to advance (shown on screen) 3. You **cannot select all dancers** — at least one must be eliminated each round 4. When **4 or fewer remain**, you eliminate **one dancer per round** (select all but one) 5. In the **final round** (2 dancers remaining), you select just **1 dancer** — the winner 6. When ready, tap **Submit Votes** 7. **Wait for other judges** — the system shows how many judges have submitted (e.g., "2 of 3 judges submitted") 8. Once **all judges submit**, votes are tallied automatically and the round is processed --- ### Vote Tallying and Advancement After all judges submit their votes for a round: - Votes per dancer are counted - Dancers are sorted by vote count (most votes first) - In early rounds (5+ dancers), the **top half advance** - When **4 or fewer remain**, all but the **lowest-voted dancer** advance (one elimination per round) - **Tie-breaker rule:** If dancers are tied at the cutoff point, all tied dancers advance (nobody is unfairly eliminated on a tie). If this means nobody is eliminated, the round repeats --- ### How Placements Are Determined Placements follow an **elimination-order system** with unique top-4 placements: | Scenario | Placement | |----------|-----------| | Last dancer standing | **1st place** | | Eliminated in the Final (2 remain) | **2nd place** | | Eliminated in the Top 3 round | **3rd place** | | Eliminated in the Top 4 round | **4th place** | | Eliminated in earlier rounds (5+ dancers) | **5th place and below** | | Multiple dancers eliminated in the same round (early rounds only) | **Shared placement** (e.g., four dancers share 5th) | Because the system eliminates **one dancer at a time** once 4 or fewer remain, the top 4 placements are always unique — there are never ties for 1st, 2nd, 3rd, or 4th place. --- ### During the Battle - The system **polls every few seconds** to check if other judges have submitted - You can see a live progress indicator: "X of Y judges submitted" - **Do not close the page** while waiting for other judges — your vote could be lost - Once votes are tallied, the next round loads automatically if the battle continues - When only one dancer remains, the battle is complete and scores are recorded --- ### Battle Scores and the Schedule After a battle completes: - **Score records are created** for all participants and all judges — this ensures the schedule advancement system recognises the section as fully scored - The section is marked as completed - The live schedule advances to the next item --- ### Offline During a Battle If you lose internet connection during a battle round: - Your votes are **saved locally** in an offline queue - When you reconnect, queued votes are automatically submitted - If the round has already moved on while you were offline, stale votes are discarded safely --- ### Tips for Battle Voting - **Numbers match entry numbers** — the numbers on the voting grid are the same entry numbers shown on the schedule and entries list, so you can easily identify each dancer - **Watch each dancer carefully** during their turn - **Be decisive** — tap your selections confidently - **Check the selection count** — the required number of selections is shown on screen (all-but-one when 4 or fewer remain) - **Don't wait too long** — other judges and the schedule are waiting for your votes - **Top 4 rounds matter most** — each vote directly determines a unique placement (4th, 3rd, 2nd, 1st) --- ## Placement Voting for Judges *Keywords: placement, vote, voting, rank, position, 1st, 2nd, 3rd, judge, placement battle* ## Placement Voting for Judges Placement sections use a judge-ranked voting format. Instead of elimination rounds, you **assign placement positions** (1st through 10th) to participants. --- ### How Placement Voting Works 1. **All participants are shown** in a grid of numbered circles (sorted by entry number) 2. **Tap a participant number** to open the position picker 3. **Assign a position** (1st, 2nd, 3rd, etc.) — each position can only be assigned to one participant 4. **Fill all positions** — the Submit button activates when all placements are assigned 5. **Submit your placements** and wait for other judges to finish 6. **Points are calculated** from all judges' placements using the placement scorecard --- ### The Placement Interface When a placement section opens, you see: - A **grid of numbered circles** — each number is the participant's display number - A **placement counter** showing how many positions you've assigned (e.g., "4/10 placed") - A **placement summary strip** showing all positions with assigned participants - A **Submit Placements** button (activates when all positions are filled) --- ### How to Assign Placements 1. **Tap a numbered circle** — a position picker modal opens 2. **Select a position** (1st, 2nd, 3rd, etc.) 3. Positions already taken by another participant are greyed out 4. To **reassign** a position, tap the participant and select a different position 5. To **clear** a participant's placement, tap them and select "Clear Placement" 6. Once all positions are filled, tap **Submit Placements** --- ### After Submitting - You'll see a **confirmation screen** with your placement summary - A progress indicator shows how many judges have submitted (e.g., "2 / 3 judges submitted") - The system **polls every 10 seconds** to check for other judges - Once **all judges submit**, the reconciliation process runs automatically - Points are calculated and the section advances --- ### How Points Are Calculated After all judges submit, the system: 1. **Averages** each participant's placement across all judges 2. **Ranks** participants by average placement (lower = better) 3. **Resolves ties** using most 1st-place votes, then 2nd-place votes, etc. 4. **Assigns points** using the default point scale (1st = 10 pts, 2nd = 9 pts, ..., 10th = 1 pt) 5. **Writes score records** for schedule advancement --- ### Offline During Placement If you lose internet connection: - Your placement assignments are **saved locally** - When you reconnect, queued placements are automatically submitted - The offline queue handles deduplication (newer submissions replace older ones) --- ### Tips for Placement Voting - **Numbers are randomised per judge** — your display order differs from other judges to prevent bias - **Watch all participants** before assigning positions - **Use the summary strip** to review your assignments at a glance - **Reassign freely** — tap any participant to change their position before submitting - **Don't close the page** while waiting for other judges --- ## Using Offline Mode *Keywords: offline, no internet, connection, sync, judge, queue, reconnect* ## Using Offline Mode The judging system is designed to keep working even when your internet connection drops. Scores, battle votes, and placement votes are saved locally and synced automatically when you reconnect. --- ### When Offline Mode Activates The system automatically detects when your connection drops: - A **yellow "You're offline"** alert appears at the top of the screen - The **wifi icon in the header turns red** (wifi-off icon) - All scores you submit are saved to a **local queue** on your device instead of the server You do not need to do anything — the system handles it automatically. --- ### What You Can Do While Offline You can continue judging normally: - View entry information (already loaded in the session) - Enter scores for each criterion - Add comments - Check nomination boxes - Submit scores (they are queued locally) - Navigate between entries within the current section **Battle voting** and **placement voting** also work offline — your votes are saved locally and replayed when you reconnect. --- ### What Happens When You Reconnect When your internet connection returns: 1. A **blue "Back online. Syncing scores..."** alert appears 2. Queued scores and battle votes are **automatically submitted** to the server 3. A **red badge** in the header shows the queue count as items are processed 4. A **success message** confirms how many items were synced (e.g., "Synced 3 score(s)") 5. A schedule sync is triggered to update progress for all judges You can also tap the **Sync button** in the header to manually trigger a sync if needed. --- ### Offline Queue Indicators | Indicator | Where | What It Means | |-----------|-------|---------------| | **Red wifi-off icon** | Header (top right) | You are currently offline | | **Red badge with number** | Header (next to wifi icon) | Number of scores waiting to sync | | **Sync button** | Header | Tap to manually sync queued items | | **Yellow alert** | Top of screen | Offline warning message | | **Blue alert** | Top of screen | Reconnected, syncing in progress | | **Green alert** | Top of screen | Sync complete | --- ### Best Practices - **Start judging with a good connection** so all entry data loads into your session - **Keep your device charged** — offline mode relies on the browser staying open - **Stay on the judging page** while offline — navigating away could lose unsaved drafts - **Check the queue badge** after reconnecting to confirm all items synced - **Do not clear browser data** while scores are queued — this will delete your offline queue --- ### Troubleshooting If scores don't sync after reconnecting: - Check that your internet connection is stable - Tap the **Sync button** in the header to retry - Stay on the judging page until the queue is fully processed - If issues persist, contact the event organiser --- ## Live Schedule for Judges *Keywords: live, schedule, judge, scoring, progress, sections, order, offline, drawer, leash, transition, break, day complete* ## Live Schedule for Judges As a judge, the live schedule keeps you in sync with the competition flow. Your scores directly drive schedule progression. > **Important:** The schedule cannot advance until **every assigned judge** has scored **every entry** in the current section. If you stop scoring or leave, the entire competition schedule stalls for everyone — other judges, participants, and spectators. Always complete your assigned sections. --- ### How Scoring Affects the Schedule Each time you submit a score, the system checks whether all assigned judges have scored every entry in the current section: - **Partially scored** — Some judges still need to submit. The section stays In Progress and the schedule does not advance. - **Fully scored** — Every judge has scored every entry. The section moves to Completed and the next section activates automatically. You do not need to do anything extra — just score entries and the schedule updates automatically. --- ### The Schedule Drawer Tap the **menu button** (bottom-right of the screen) to open the schedule drawer. It slides in from the right and shows: - **All sections** in schedule order with status icons: - Lock icon — Section is locked (you've completed and moved past it) - Check icon — All entries scored in this section - Clock icon — Current active section - Circle icon — Upcoming, not yet scored - **Progress badge** on each section — shows "X/Y" entries scored, "Done", or "Locked" - **Non-performance items** — Breaks, warm-ups, and ceremonies shown in grey Tap a section in the drawer to navigate to it (unless it's locked or the schedule is in manual override mode). --- ### Section Transitions When you finish the last entry in a section and move to the next, a **transition screen** appears briefly: - Shows **"Moving to New Section"** with the next section's details - Displays badges for the upcoming section (Age Division, Performance Type, Dance Style, Level) - Auto-advances after 2 seconds, or tap **"Continue Now"** to skip ahead --- ### Waiting for Other Judges (Section Leash) If you score faster than other judges and try to move ahead of the current schedule position, the system will pause you: - A **"Waiting for Other Judges"** screen appears - Shows a list of other judges and their current position (e.g., "Judge A: Section 3 (Entry 5/10)") - The system **polls automatically every few seconds** to check if other judges have caught up - Once the schedule advances, you are automatically resumed - You can also tap **"Check Now"** to manually refresh This ensures all judges stay roughly in sync and no judge races far ahead of the competition flow. --- ### Non-Performance Items The schedule may include non-performance items between sections, such as: - **Breaks** (e.g., lunch break, intermission) - **Warm-ups** and setup time - **Ceremonies** (e.g., awards ceremony) When you encounter one, a card appears with the item name and type. Tap **"Complete"** to acknowledge it and continue to the next section. These items are only shown once per session. --- ### Day and Event Completion **Day Complete:** When you've scored all entries for the current day, a completion screen appears with: - A congratulatory message - The day number and total sections completed - **"Back to Dashboard"** button - **"View Next Day"** option (if the event spans multiple days) **Event Complete:** When all days are done, you'll see a final screen confirming all entries have been judged with a **"Back to Event"** button. --- ### Manual Override Mode Sometimes the organiser may take manual control of the schedule. When this happens: - A **"Manual Override Active"** banner appears at the top of the judging interface - The schedule drawer becomes read-only (sections are not clickable) - A **Section Search** tool appears with 4 cascading dropdown filters: - Performance Type > Dance Style > Age Division > Level - Use these filters to navigate to the section the organiser directs you to - When exactly one section matches your filters, it auto-navigates there --- ### Multiple Judges Scoring Simultaneously The system handles concurrent scoring safely: - A server-side lock prevents overlapping sync calculations - If two judges submit scores at the same moment, one sync runs immediately and the other runs on the next score submission - The final result is always correct because the server reads the latest scores each time --- ### Offline Scoring If you lose connectivity while judging: - Scores are saved to a local queue on your device - When you reconnect, queued scores are automatically submitted - After the queue is processed, a schedule sync is triggered to update progress - You will see a notification confirming how many scores were synced **Tip:** Keep an eye on the connection indicator in the header. If you see scores queued (red badge), stay on the page until they sync. --- ### Battle Sections For battle-format sections: - The schedule tracks battle progression based on vote submissions from all judges - When all rounds are completed and scores are recorded, the section is marked as complete - The correct battle scorecard is automatically selected for battle entries - See the **Battle Voting for Judges** article for full details on how battle voting works --- ## What If a Dancer Doesn't Show Up? *Keywords: no show, no-show, absent, missing, dancer not here, didn't show up, score zero, faq* ## What If a Dancer Doesn't Show Up? If a dancer does not show up for the event, their entry will still appear in your judging list. There is currently no dedicated "no-show" function in the system. ### What to Do Simply **score the entry as 0** across all criteria. This allows the schedule to advance normally without being blocked by the missing dancer. ### Why This Works - The schedule requires **every entry to be scored** by all assigned judges before it can advance - Scoring a 0 ensures the section completes and the competition keeps moving - The entry will appear in results with a score of 0, which effectively places it last ### Tips - **Don't skip indefinitely** — If you use the skip/defer feature hoping the dancer will arrive, remember the section cannot complete until every entry is scored. If the dancer never arrives, you'll need to go back and score them anyway. - **Coordinate with the organiser** — If you know a dancer won't be coming, the organiser may choose to withdraw the entry. But if the entry is still in your list, score it as 0. - **All judges must score** — Make sure every assigned judge also scores the no-show entry as 0, otherwise the schedule will stall waiting for the remaining judges. --- ## What Happens If I Lose Internet While Judging? *Keywords: offline, no internet, connection lost, scores lost, sync, wifi, network, reconnect* ## What Happens If I Lose Internet While Judging? ConquerComp has built-in **offline mode** that protects your scores when you lose internet connectivity. Your work is never lost. --- ### How It Works 1. **You lose connection** — the system detects the network drop and switches to offline mode 2. **You keep scoring** — all scores are saved locally on your device 3. **Connection returns** — scores are automatically synced to the server 4. **Confirmation** — you see a notification when all queued scores have been submitted --- ### What Gets Saved Offline - All score submissions (criteria scores, comments) - Battle votes - Placement votes - Skip/defer actions --- ### What to Watch For | Indicator | Meaning | |-----------|---------| | **Offline banner** | You are currently disconnected — scores are being saved locally | | **Queued scores count** | Number of scores waiting to sync | | **Sync in progress** | Scores are being uploaded to the server | | **All synced** | Everything is up to date | --- ### Tips - **Do not close the browser tab** while scores are queued — they are stored in the browser and will be lost if you close the tab before syncing - **Do not clear browser data** while offline — this would delete queued scores - If you are in an area with poor connectivity, the system will retry automatically - Offline mode works for all scoring types: regular scoring, battle voting, and placement voting --- # Spectator Guide — Everyone Attend events and purchase tickets ## Purchasing Tickets *Keywords: tickets, buy, spectator, attend, admission, seats* ## Purchasing Tickets ### Finding Tickets 1. Go to the event page 2. Click **"Buy Tickets"** or **"Spectator Tickets"** 3. You'll see available days, ticket types, and prices --- ### Selecting Tickets The ticket page shows each competition day with its available ticket types. For each day: - Choose a **ticket type** (e.g., General Admission, Child, VIP — set by the organiser) - Select the **quantity** of tickets - A service fee may be added automatically (shown in the price breakdown) - A **"Selling Fast"** indicator appears when remaining tickets are limited **Note:** Each email address may have a maximum number of tickets they can purchase, set by the organiser. --- ### Three-Step Checkout **Step 1 — Select Tickets** Choose your days and quantities, then review the total including any service fees. **Step 2 — Attendee Details** Enter the name and email address for each ticket holder. Use the **"Same details for all"** option if buying multiple tickets for yourself. **Step 3 — Payment** Available payment methods depend on what the organiser has configured: | Method | Description | |--------|-------------| | **PayFast** | Online payment (available for South African events) | | **Bank Transfer / EFT** | Manual payment to the organiser's bank account with reference instructions | | **Pay at Door** | Cash payment at the venue — your tickets are reserved until doors open | --- ### Your Tickets After completing your purchase: - A **confirmation email** is sent to your email address - Each ticket includes a **QR code** for check-in at the venue - You can view your tickets at any time using the link in your confirmation email (no login required) - Present the QR code on your phone or printed out at the venue entrance --- ### Tips - Buy tickets early — popular days may sell out - Check the event page for competition schedules to decide which days to attend - Contact the event organiser directly for any questions about refunds or changes --- ## Finding the Venue *Keywords: venue, location, directions, parking, address, spectator* ## Finding the Venue ### Venue Details Venue information is provided by the event organiser and displayed on the event page and in the competition program. You may find: - **Venue name** and **full address** - **Doors open time** — when spectators can enter - **Parking information** — details provided by the organiser (e.g., on-site availability, nearby options) - **WiFi** — network name and password if the venue offers WiFi - **Accessibility information** — details about access for people with disabilities --- ### Viewing the Program The event program is available at the competition's public program page. It includes venue details, the competition schedule, and any additional information the organiser has published. --- ### At the Venue Upon arrival: - Have your **ticket QR code** ready on your phone or printed out - Present it at the entrance for check-in - The competition schedule is available online — check for updated times throughout the day --- ### Accessibility If you need specific accessibility information beyond what's listed on the event page, contact the event organiser directly. Their contact details are available on the event page. --- ### Tips - Plan for traffic on competition days — arrive early - Check the event page the day before for any venue updates - The competition program is available on your phone — no need to print --- ## Following the Live Schedule *Keywords: live, schedule, viewer, spectator, watch, progress, times, delay, estimated* ## Following the Live Schedule The live schedule lets you follow competition progress in real time from any device — no app download required. --- ### Accessing the Live Schedule The live schedule is available through the event page or via a direct schedule link shared by the organiser. Once open, the current day's schedule appears with live status indicators. You can also access the schedule from within any event portal (studio, dancer, or judge) by navigating to the **Schedule** page. --- ### What You Will See Each schedule item is colour-coded by type: | Item Type | Colour | |-----------|--------| | Performances (sections) | Blue | | Breaks | Orange | | Awards ceremonies | Pink | | Showcase | Purple | | Opening ceremonies | Teal | | Closing ceremonies | Indigo | | Custom events | Grey | For each item, you'll see: - **Current item** — The section or event happening right now, highlighted prominently - **Completed items** — Shown with a check mark and their actual start/end times - **Upcoming items** — Listed with estimated start times that update based on current progress Use the **search bar** at the top to filter by entry or section name. --- ### Understanding the Times | Time Display | Meaning | |--------------|---------| | **Scheduled time** | The originally planned start time | | **Estimated time** | Adjusted start time based on current delay or early running | | **Actual time** | The real time the item started (shown after it begins) | If the competition is running behind schedule, estimated times shift later. If it is running ahead, times shift earlier. --- ### Delay Indicator A delay badge appears at the top of the schedule: - **Orange badge** — Running behind schedule (e.g., "12 min behind") - **Blue badge** — Running ahead of schedule (e.g., "5 min ahead") - **No badge** — On time --- ### Auto-Refresh The schedule page polls for updates automatically every couple of minutes. You do not need to manually refresh — statuses update as judges complete sections and the schedule progresses. --- ### Tips - Bookmark the schedule link for quick access during the event - Check estimated times between sections to plan when to be at the venue - The schedule works on phones, tablets, and computers — no app needed --- ## Viewing Your Purchased Tickets *Keywords: view tickets, my tickets, order number, ticket details, print tickets, ticket status* ## Viewing Your Purchased Tickets After purchasing tickets, you receive a secure link to view your ticket details. This page shows all the information you need for event day. --- ### How to Access Your Tickets After completing a ticket purchase, you receive: 1. A **confirmation page** with a link to your tickets 2. A **confirmation email** with the same link and your order number The link looks like: `conquercomp.com/tickets/[order-number]` You can access your tickets at any time by visiting this link — no login required. --- ### What Your Ticket Page Shows **Order Status:** - **Green "Order Confirmed"** — payment received, tickets are valid - **Yellow "Reservation Confirmed"** — tickets reserved but payment pending **Individual Ticket Cards:** Each ticket shows: - Attendee name - Day and date (with doors-open and event-start times) - Ticket type and venue - Status badge: Valid, Reserved, Checked In, Cancelled, or Expired - Ticket number (a unique code for scanning at the door) **Order Summary:** - Event name and dates - Venue - Total cost - Number of tickets --- ### On Event Day - **Arrive at the venue** with your tickets page open on your phone (or print it) - Door staff will **scan the QR code** on your ticket or look up your ticket number - Once scanned, your ticket status changes to **"Checked In"** --- ### Important Notes - Keep your ticket link safe — anyone with the link can view your tickets - Each ticket has a unique number and can only be checked in once - If you purchased tickets for multiple people, each person has their own ticket card - **Cancelled or expired tickets** cannot be used for entry - Contact the event organiser if you have issues with your tickets --- ## Searching for Dancer Results *Keywords: public results, search results, dancer ID, scores, placements, lookup, find results* ## Searching for Dancer Results ConquerComp provides a public results search page where anyone can look up a dancer's competition scores and placements using their ID number — no account or login required. --- ### How to Search 1. Go to the **Public Results** page (accessible from the event's public page or a link shared by the organiser) 2. Enter the dancer's **ID number** (the last 4 digits used during registration) 3. Click **Search** --- ### What You Will See If results are published for the event, you will see: **Entry Cards** for each routine the dancer performed: - Entry number and routine name - Dancer names (for group routines) - Section information (age group, style, level, performance type) - Status badge **Score Details** (expand each entry): - Scores from each judge, broken down by scoring criteria - Average/total scores - Battle placements (if applicable) - Judge comments (if the organiser enabled them) --- ### Downloading Results Click the **PDF export button** to download the dancer's results as a formatted PDF document. This is useful for keeping a record or sharing with family. --- ### When Results Are Not Available Results may not appear if: - The event organiser has not **published results** yet - The event is still **in progress** - The event is in **draft or cancelled** status - The dancer did not perform in any scored sections Contact the event organiser if you believe results should be available but are not showing. --- ## Viewing Studio Results *Keywords: studio results, studio scores, studio placements, studio email, team results* ## Viewing Studio Results The Studio Results page lets you view all competition scores and placements for a specific dance studio — useful for studio owners, teachers, parents, and dancers who want to see their studio's overall performance. --- ### How to Access Studio results pages are accessible via a link shared by the event organiser or your studio owner. The link is specific to a competition. --- ### Looking Up Your Studio 1. Enter your **studio email address** in the search field 2. Click **Search** 3. All entries submitted by your studio are displayed --- ### What You Will See The results page has multiple tabs: **Results Tab:** - All studio entries with scores and placements - Entry numbers, routine names, and dancer names - Score breakdowns by judge and criteria - Overall rankings and placements - Search and filter by section or performance type **Nominations Tab:** - Special award nominations received by your studio's dancers - Judge-nominated highlights **Awards Tab:** - Trophy placements and special awards won - Category winners from your studio **Certificates Tab:** - Downloadable placement certificates for each placing entry - Preview certificates before downloading --- ### Exporting Click the **PDF export button** to download a formatted report of all your studio's results from the competition. --- ## Ticket Purchase Issues *Keywords: ticket error, cant buy tickets, sold out, ticket limit, payment failed, ticket problem* ## Ticket Purchase Issues If you are having trouble purchasing tickets, here are the most common issues and solutions. --- ### Common Issues **"Only X ticket(s) remaining"** - The day you selected is almost sold out - Reduce the number of tickets or choose a different day **"Maximum X tickets per order"** - There is a limit on how many tickets you can buy in a single order - Place multiple orders if you need more tickets **"Please select at least one ticket"** - You have not selected any tickets — choose at least one day and quantity **Payment Failed** - Check that your payment details are correct - Ensure your card has sufficient funds - Try a different payment method - Disable your ad blocker (it can interfere with payment processors) --- ### Sold Out If all tickets are sold out for a day: - Contact the event organiser — they may release more tickets or increase capacity - Check back later — capacity may be adjusted - Some events offer standby or door sales --- ### Free Events If the event shows **"This is a free event — no tickets are required for entry"**, you do not need to purchase tickets. Simply arrive at the venue. --- ### After Purchase - You receive a **confirmation email** with a link to view your tickets - Keep this email safe — it contains your ticket access link - If you did not receive the email, check your spam folder - You can access your tickets at any time using the link in the confirmation email --- # About ConquerComp ConquerComp is a comprehensive dance competition management platform that connects event organizers, dance studios, judges, dancers, guardians, and spectators. Key capabilities: - **Event Organizers** can create competitions with full control over age groups, dance styles, skill levels, performance types, scoring criteria, scheduling, and awards. - **Studio Owners** can register their studios, manage dancer rosters, submit entries, and track fees. - **Dancers** can view their schedules, access results, and download certificates. - **Judges** can score performances in real-time, including support for battle rounds (knockout and placement formats) and offline mode. - **Guardians** can manage their children's dance profiles and registrations. - **Spectators** can purchase tickets and follow live schedules. The platform supports multiple registration types, real-time scheduling, live scoring, shareable results links, and comprehensive event management tools.